Finde günstige Flüge nach Marseille

Positiv: Seats were comfortable and the crew was great.

Negativ: While the entertainment system had good options, the screen was very unresponsive when pushing the buttons. On average, it would take me over 10 tries to get any on screen button to work. Gave up several times.

Positiv: The onboard store.

Negativ: USB ports. They were off.

Negativ: The seats

Negativ: Personal very rude no manners to answer Questions or direct people.

Negativ: Food and entertainment cud be better

Positiv: the crew were so nice

Negativ: not enough room between seats

Negativ: Swiss air returned my bagage damaged and there is no way to report it!

Positiv: Crew was friendly

Negativ: Food

Positiv: Nothing

Negativ: Everything

Positiv: Being able to check in quickly and weigh and tag my own luggage.

Negativ: Took too long to board the plane. Didn’t like that the only persons picked on for hand luggage was a husband and wife in there mid 70’s. But eventually they were allowed to bring on their hand luggage.

Positiv: nothing to like about this flight

Negativ: just try to be on time, for once.

Negativ: We were stuck in the runway for an hour before taking off. I was late for my connection.

Positiv: Information sharing by pilots and crew. Economy class leg room is good.

Negativ: All good up to the level

Positiv: Comfort

Negativ: Wifi on klm

Positiv: Good amount of space on the plane, lots of movies to watch, good food and drink.

Negativ: When its rain we shouldn’t walk to the air plain

Positiv: Good seats

Negativ: Boarding process and Entertainment options. Availability of Snacks would also been good

Negativ: This airline is borderline budget airline even in business class.

Negativ: Rest rooms were clean, food was adorable, good coffee, no complaints.

Negativ: The entertainment choices needs updates and more varieties I believe.

Positiv: Staff was very good

Negativ: Plane was very warm

Negativ: I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!

Positiv: Honestly, it was probably the best trans-Atlantic flight I have ever made. Clean, comfortable craft. Polite and attentive crew.

Negativ: Nothing comes to mind. Keep up the good work.

Negativ: Food, entertainment program, pillows and blankets would have been nice,

Negativ: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Positiv: Professional crew. Good simple check in.

Negativ: Nothing.

Positiv: The crews were pretty great!

Negativ: The regulating of the temperature.

Positiv: Pleasant crew. Appropriate and efficiently served snack.

Negativ: Boarding and disembarkation were slow.

Positiv: Nothing

Negativ: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Positiv: The crew was great

Negativ: 1-2 +cms leg space

Positiv: Exit row seat had much more space for legs, very much worth the upcharge for this seat.

Negativ: Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold.

Positiv: Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight.

Negativ: Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative...

Negativ: The Florence Airport has difficulty with baggage. Had to wait for over an hour.

Positiv: By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience

Positiv: All seats were very comfortable and spots where I can view everything and crew were awesome.

Negativ: Local travelers should be offered even water.

Negativ: Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive.

Positiv: The crew tried to be helpful but were equally frustrated with the ground crew.

Negativ: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Negativ: Boarding was crazy. Could not everyone in the gate area.

Positiv: The plane ✈️ itself the attendants . The entertainment on board. Really great

Negativ: Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.

Positiv: Professional crew. Good simple check in.

Negativ: Nothing.

Negativ: The attitude of ground staff

Negativ: Seats were very uncomfortable

Negativ: Check in war sehr schlecht und auf dem Flug bekam man nicht mal einen Schluck Wasser gratis... Einfach unglaublich wie schlecht der Service war.

Positiv: Crew were professional and helpful

Negativ: Terrible delay boarding

Positiv: The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout).

Negativ: The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late.

Negativ: Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy

Negativ: I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics.

Negativ: Free coffee

Negativ: Getränkequalität

Positiv: Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much.

Negativ: The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin.

Positiv: Punctuality and professionalisms were at the best

Negativ: All ok

Positiv: Nothing

Negativ: Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections.