Finde günstige Flüge nach Seoul

Positiv: "Amazing crew"
Negativ: "Perfect"

Negativ: "The Entertainment screen could have been larger."

Negativ: "Very professional and friendly crew. Food quality was excellent."

Positiv: "It wasn't JAL it was American."

Positiv: "Great food. Excellent cleanliness"

Positiv: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"

Positiv: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."

Positiv: "Perfect service, never had a more pleasant and attentive crew"
Negativ: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"

Positiv: "The flight crew"
Negativ: "More space"

Positiv: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."

Positiv: "The service was excellent"
Negativ: "Food needs improvement"

Positiv: "Very professional staff, smooth boarding process."
Negativ: "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."

Positiv: "Never problems with JAL"

Positiv: "Very nice flight attendants providing perfect service. Very nice food, exceptional for economy class. Huge leg room and wide seats (only 8 seats per row in a B777, other airlines usually have 9 or even 10 seat per row, this parity to some eco plus seats) Good entertaining system with good choice of new movies."
Negativ: "The boarding process was a bit unfortunate. But this might have something to do with Oneworld and not only JAL. Sapphire and Ruby members board at the same time, making the boarding process a bit crowded for a elite member. But apart from that he boarding was well organized."

Positiv: "Flight experience in JAL is excellent."

Negativ: "Missed flight due to medical emergency"

Negativ: "seat was uncomfortable (cushion very hard)"

Positiv: "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
Negativ: "Na"

Positiv: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
Negativ: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."

Negativ: "food from manila to japan was excellent,food japan to vancouver was not...could only eat half of it"

Positiv: "Good space between seats. Cleanest of the restroom. Nice crew service"

Positiv: "Best airline I have ever flown."

Positiv: "nice flight."

Positiv: "Nicest crew I have ever seen!"

Positiv: "Direct flught, food is always delicious, crew is very attentive, and the in-flight TV seats have great entertainment."

Positiv: "The flight attendants were amazing, caring and helpful."

Positiv: "Excellent entertainment and the crews attention made me fell welcomed."

Positiv: "Excellent food. Lots of food, drinks. Comfortable plane."

Positiv: "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
Negativ: "No online check in"

Positiv: "Excellent flight and wonderful service!"

Positiv: "As usual A1 service all the way!"

Negativ: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."

Positiv: "Once again the service from the flight attendants was perfect."

Positiv: "Ich habe den Flug sehr genossen. Die Filmauswahl war hervorragend, das Personal sehr freundlich, und das Essen geniessbar."

Positiv: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."

Positiv: "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
Negativ: "Food was not the worst but not so great"

Positiv: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Negativ: "They every bad customer service, I never seen before"

Positiv: "I didn't like anything about it."
Negativ: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"

Positiv: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
Negativ: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."

Positiv: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Negativ: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."

Positiv: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Negativ: "nothing"

Positiv: "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."

Positiv: "Nothing"
Negativ: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."

Positiv: "Overall flight was comfortable and staff was friendly."
Negativ: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"

Negativ: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."

Positiv: "Flight attendants and ticket agents were very nice and helpful."

Positiv: "Flight was on time. Staff was very friendly and courteous."
Negativ: "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."

Positiv: "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."

Positiv: "Friendly staff"
Negativ: "only drink provided but no snack"

Negativ: "Great flight, great flight staff."

Positiv: "The crew took care of us during a strange virus affected flight."

Positiv: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."

Negativ: "Add a low carb meal option"

Positiv: "Entire crew members, food, hospitality & aircraft."
Negativ: "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."

Positiv: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
Negativ: "Other than chairs being more comfortable nothing really"

Positiv: "Crew was good"
Negativ: "The way they board"

Positiv: "Service, crew, punctuality, plane, seats"
Negativ: "Food, cold coffee and tea."

Positiv: "Attentive and friendly service, good food, fairly spacious seat."

Negativ: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"

Positiv: "Flugpersonal sehr aufmerksam, 2 Gepäckstücke à 23 kg kostenlos, alkoholfreie Getränke kostenlos, WLAN"
Negativ: "kein Essen, keine individuelle Bordunterhaltung, harte Sitze"

Positiv: "Flug bringt dich auf Kurzstrecke von A nach B. Aber ohne Komfort. Crew sehr freundlich aber außer kostenlosen Getränken (alkoholfrei) gibt kaum etwas. WLAN vorhanden. Für 3 Stunden akzeptabel."
Negativ: "Keine Bordunterhaltung, Essen aus der Bentobox nur gegen Bezahlung. Sitze sehr hart und geringe Sitzfläche/Sitzabstand."

Positiv: "gutes essen"
Negativ: "zu wenig wasser etwas kleiner bildschirm"

Positiv: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Negativ: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."

Positiv: "Clean plane, comfy seats and great staff"
Negativ: "Everything was good didn’t hate anything"

Positiv: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"

Positiv: "Pretty much everything"

Positiv: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."

Positiv: "Das Personal war sehr höflich und aufmerksam. Pünktliche Abwicklung. Neues Flugzeug (Boeing 787 Dreamliner). premium Eco hat echten Mehrwert (breite Sitze mit Beinauflagen, Champagner)"
Negativ: "Relativ viele Durchsagen"

Negativ: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."

Positiv: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Negativ: "The seats are kind of flat."

Positiv: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."

Positiv: "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."

Positiv: "The flight attendants were very helpful."
Negativ: "It is a very long flight."

Positiv: "Services and respectful"

Negativ: "seat labeling not clear"

Negativ: "Width of the seat for me was bit tight when in a flat bed position."

Positiv: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Negativ: "Cabin is bit old, seats don't recline enough, smells musty."

Negativ: "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"

Positiv: "I like the food, service, and punctuality."
Negativ: "Nothing I do not like"

Positiv: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"

Positiv: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."

Negativ: "Nothing, everything was as expected"

Negativ: "Very hard landing."

Positiv: "Good service."
Negativ: "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."

Positiv: "As long as I didn't fly on united"

Positiv: "Everything"
Negativ: "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."

Negativ: "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."

Positiv: "staff was great in business"

Positiv: "crew was awesome! Service was outstanding"
Negativ: "a little warm on the plane. food was ordinary"

Positiv: "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."

Positiv: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."

Positiv: "Crew sehr freundlich, Essen phänomenal gut und Entertainment-System hatte gute, aktuelle Filme parat."

Positiv: "Nothing really major to complain about but nothing that went the extra mile..."
Negativ: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."

Negativ: "Flight was delayed for four hours. Missed connecting flight."

Positiv: "Everyone was super polite"

Positiv: "Check in was easy and staff and crew were very polite."
Negativ: "Headphones didn't work well. We had pre-ordered a child meal 24 hours in advance but did not receive it."

Positiv: "Great airline. If I give United 1 *, then ANA gets 4* in my book. The staff and flight attendants are very attentive to your needs, polite, always pleasant. I've been using ANA for my frequent trips between Japan and the states, they are consistent. The in flight food is good. You will get complimentary wine, Haagen Dazs ice cream dessert. Cathay Pacific also serve HD ice cream, but half the size on lunch meal. ANA serve on both meals."
Negativ: "i could give ANA a 5*, but I think their web site needs work ! their web navigation is kinda confused, a little bit less intuitive. If you are in the US you need to log on to the ANA US site, the JP site is in Japanese and it will not redirect you to US. On line check in can get confused as a lot of time it would not recognize the booking number, you have to use a long 10 digit e-ticket number. My fight from Tokyo to HKG would let me check in and get seat assignment until 24 hours before the scheduled flight. The seat map shows all seat ps were taken without telling what is going on."

Positiv: "The movie selection and food served were pleasant surprises."
Negativ: "Sore butt after 10 hours , but that's hardly anyone's fault. No complaints about my experience. 10/10"

Positiv: "Polite and considerate crews Food is good. Crews are always smiling."
Negativ: "No boarding zone? Everyone just swirm up and line up for the shuttle. No order even though there are guidance."

Positiv: "Yes the crew was amazing and food was good"
Negativ: "Rest area could had been better"

Positiv: "The crew really cares about their passengers"

Negativ: "My baggage got missing"

Positiv: "Sevaral bathrooms available. Flight attendant wotj good attitude"
Negativ: "Boarding process"

Positiv: "Die Crew war sehr nett und zuvorkommend."
Negativ: "Die Maschine war schon etwas alt."

Positiv: "Great service with very friendly crew who pamper you all through the flight. Delicious food served at the time you like. Also, the Q Suite design is very comfortable, private & flexible."
Negativ: "Flight was delayed 18 minutes & disembarking was not direct but via bus."

Positiv: "Crew was nice, attentive and very helpful"
Negativ: "More leg room"

Positiv: "crew was ok. they RAN OUT OF WATER. THEY RAN OUT OF MILK."
Negativ: "stock the fridge"

Positiv: "Great"
Negativ: "Everything thing is fine"

Positiv: "War alles sehr gut!"
Negativ: "Nichts"

Positiv: "Nice new plane Very friendly staff Acceptable entertainment system best is that you can skip the annoying advertisements"
Negativ: "Not enough personnel to serve food and drinks, way too slow Would work faster with two crew members per trolley. Run out of food until it was my turn... Seats are stiff and can be more comfortable like Qatar as in other Planes Choice of alcoholic drinks are limited, but this seems to be an issue with Qatar It seems Qatar likes to fill up middle seats instead of using the free aisle and or window seats"

Positiv: "Great service onboard!!"
Negativ: "Checkin at Zurich!!!Waited two hours in line to weigh in... Staff was friendly but not enough staff"

Negativ: "3,5h verspätet"

Positiv: "Excellent"

Positiv: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Negativ: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."

Negativ: "Will fly in a bit.still in Qatar airport waiting for my flight"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Negativ: "It was too cold in the plane."

Positiv: "Crew were very helpful and courteous"

Negativ: "On time. Reasonably good. Satisfied with everything."

Negativ: "Was war denn hier los? -Beim Boarding mindesten 35°C im Flugzeug - nach 1 Std. Flug nur noch 15°C! -nicht ann alle Kinder wurde etwas zu spielen ausgeteilt. -Kinder bekamen nicht zu erst das Essen - trotz, dass das Flugzeug nicht voll besetzt war, ware nicht alle angebotenen Speisen vorrätig"

Positiv: "1: Flugpersonal wieder sehr gut. 2: Kleines Frühstück wurde zur Verfügung gestellt wegen verpassten Flug. 3: Wurden automatisch in den nächsten verfügbaren Flug gebucht."
Negativ: "1: Nach Boarding wurde der Bus voll geladen mit Menschen fuhr aber nicht sofort zum Flieger. Wir mussten ca 20 Minuten im vollgesteckten Bus warten bis wir aussteigen konnten. 2: Flug hatte wieder spätere Abflugzeit von 30 min. 3: Meiner Meinung nach könnte bei einem verpassten Flug eventuell ein Upgrade in die Business Class erfolgen, wenn man schon Stunden am Flughafen warten muss und viel später als geplant zuhause ankommt."

Positiv: "1: Flugpersonal sehr gut und bei der Situation hilfsbereit. 2: Gekühlte Getränke wurden serviert."
Negativ: "1: Flug wurde mindestens 6 mal zeitlich verschoben. 2: Wir mussten 1 1/2 Stunden in einem ungekühlten Flugzeug auf den Abflug warten bei 30 Grad Außentemperatur. 3: Uns wurde VERSPROCHEN wir erreichen unseren Anschlussflug - haben wir nicht. 4: Gäste wurden nicht aufgeklärt warum die eine Verspätung von fast 4h zustande kommt."

Positiv: "had a whole row to myself and the food was very good"

Positiv: "Good food and services"
Negativ: "Boarding slow and luggage too strict"

Positiv: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."

Positiv: "Bester Service den ich je erlebt habe"

Positiv: "Bester Service den ich je erlebt habe"

Negativ: "Everything !!!"

Positiv: "Everything very smooth. Staff delightful and always helpful!"

Positiv: "Food, entertainment options, comfortable seats, warm blankets"

Positiv: "If you upgrade...it’s pricey but man doesn’t it look nice. Their regular seats are great. Get an emergency seat. Food isn’t kosher and tastes good. Never one complaint with these guys!"
Negativ: "If I had to pick one thing...it’s that their free WiFi is only on select planes...not all. Sorry nothing else to dislike."

Positiv: "From boarding to landing, I had a great flight. Flight was from NYC to Jakarta via Doha. Flight on a b777 to Jakarta and b787 to Jakarta. Plane had plenty of legroom and nicely designed entertainment system. Service was world class. About every hour or so, a crew member would ask if we wanted drinks. Food was great, had 3 choices of entrees for each meal."

Positiv: "the flight was empty and lots of room to get comfortable snacks and food were good boarding was easy"

Positiv: "Clean airplane"
Negativ: "On a 16 hour journey, we only had 2 meals and no snacks. I usually fly Lufthansa. They provide 2 meals and a third snack (usually a pizza) and keep additional snacks and drinks fully stocked in the back of the plane. None of that existed on this flight. The crew was very uninterested. Seemed very absent and not into assisting patrons. Overall, not what I have experienced on prior Qatar Airways flights. To add insult to injury, I was sitting next to an EXTREMELY smelly person, which didn't make the experience any easier :( Not the airlines responsibility to ensure patrons exercise proper hygiene, but that didn't help the situation with my hungry growling stomach."

Negativ: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("

Positiv: "Crew was courteous, plane was clean."
Negativ: "Food quality was mediocre. Very limited legroom."

Negativ: "Delayed"

Positiv: "Service"
Negativ: "Just bathroom in end"

Positiv: "350 von München nach Doha traumhaft. Personal auf beiden Flügen sehr gut."
Negativ: "777 von Doha nach BKK leider etwas alt."

Positiv: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."

Positiv: "Loved the food and entertainment."
Negativ: "Not enough leg room and space between the chair in front."

Positiv: "Liked the in flight movie great distraction for the time."

Positiv: "Gutes Essen, große Auswahl beim Entertainment"
Negativ: "Entertainment Display hatte schlechte Qualität, leider seltene Getränkeangebote bei einem 12h Flug! nicht ganz so gute Beinfreiheit!"

Positiv: "Sehr nettes Personal, sehr gutes Essen! Super Entertainment! Angenehme Beinfreiheit! Immer wieder Getränke angeboten bekommen!"
Negativ: "Leider ca. 1h später gestartet, wegen technischer Probleme... aber besser am Noden gelöst, als in der Luft aufgefallen!"

Positiv: "Food OK"
Negativ: "Massive delay over 15 hours! I was shocked. Once arrived, also luggage was delayed ADDITIONAL 7 hours"

Positiv: "Alles war hervorragend -sauber, Personal sehr professionell und Flug war pünktlich gestartet und gelandet."

Positiv: "Everything is perfect."
Negativ: "Nothing to complain, simply perfect."

Negativ: "Bei fast 7 Stunden Flug 1x Getränkrunde zum Abflug und 1 x zum Frühstück Morgens. Dazwischen habe ich kein Personal gesehen... dafür auf dem Monitor ständig „drink plenty of water during flight“"

Positiv: "Not much"
Negativ: "Costumer service"

Negativ: "On-Line Check in bietet keine ordentliche Auswahl an verfügbaren Sitzplätzen. Nach online Buchung stellt Emirates keine Platzwahl zur Verfügung. (Hohe Zusatzkosten)"

Negativ: "Gepäckausgabe in München. Langsam wie immer"

Negativ: "Gepäckausgabe in München. Langsam wie immer."

Negativ: "Zugewiesenen Plätze wurden ohne Info einfach geändert trotz zwei Kleinkindern Bordpersonal überwiegend unfreundlich Verpflegung lies zu wünschen übrig"

Positiv: "Entertainment in plan .. airport facilities"
Negativ: "Staff in chick in only no staff .. staff in plan ignoring most of passengers except the rude passenger to stop fighting"

Positiv: "the place of my seat on the plane."
Negativ: "The food, seat, space, & baby Control"

Positiv: "Sitzabstand. Moderne Maschine"
Negativ: "Essen schmeckte nicht Boarding"

Positiv: "Alles nur pefekt."
Negativ: "Nichts alles super"

Positiv: "Alles"
Negativ: "Nichts alles super"

Positiv: "Good seats. Good space good crew."

Negativ: "Inkompetenter Stewart"

Positiv: "The overall trip was amazing"
Negativ: "N/A"

Negativ: "Not taking the blankets and headphones away 30-40 minutes before the flight landed"

Positiv: "Direct flight"
Negativ: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."

Positiv: "The in-flight entertainment is quite good. Getting on the plane was a fine experience. The flight itself went smoothly."
Negativ: "Boarding either didn’t announce my zone or didn’t do it clearly enough. The meal service was decent but I don’t think the crew came by with tea or coffee much. The seats were narrower than I recall from previous emirates flights. Information on connections were said to have been updated in the entertainment system, but were not updated in actual fact."

Positiv: "Sehr freundliches Personal und sehr Service orientiert."
Negativ: "Cursor des Bildschirms war sehr ungenau. 5 Minuten bis der richtige Film gewählt werden konnte. Software am Bildschirm sehr langsam. Das gewünschte Beef war für viele Gäste aus."

Negativ: "- Mitte Flug Service Knopf gedrückt. Licht war bis Ende des Fluges an. Niemand kam - starke Zugluft"

Positiv: "Personal ist bemüht die alten Emirates werte zu erhalten. Sehr nett und freundlich."
Negativ: "Keine warmen Tücher mehr. Nur noch selten Getränke Service Essen schlechter als vorher. Keine kleine Flasche Wein mehr. Nur noch Plastik Becher. Man spart wo es geht. ABER DER KUNDE MERKT ES!"

Positiv: "Erster Flug in neuer 777. tolle Unterhaltung mit neuesten Filmen."
Negativ: "Das Essen war leider nur mäßig"

Positiv: "I had a trouble because of crazy guy who sat behind of my seat. But crews didn't try to solve that problem actively. So, I will complaint about the attitudes of crews tomorrow morning."
Negativ: "Crews attitude for the problems because of crazy guy of the flight. That was very passive responce. I was very embarrassed and frustrated. Why didn't the crews control and solve that kinds of problem? I don't understand. The crazy guy hits my seat about 4 to 5 times strongly."

Positiv: "Comfort. Service. Cleanliness. Efficiency. Hassle-free."
Negativ: "Very small plastic cups of water. On-board on call crew service was slow."

Positiv: "perfekt"
Negativ: "s"

Positiv: "The crew"
Negativ: "The chicken option dish was overdone."

Positiv: "Friendly crew, delicious food and the entertainment was above board."
Negativ: "n/a"

Positiv: "Nothing"
Negativ: "If you want upgrade you should bay 2100 USD why it’s a upgrade not new ticket !!"

Positiv: "Das Personal war sehr nett und hat mir bei jeder Frage höflich zur Seite gestanden"
Negativ: "Leider war die Luftdüse meines Hintermannes auf mich gerichtet und er hat nicht auf mich reagiert, kann die Airline aber nichts für"

Positiv: "Das Check In und das Flugpersonal war super freundlich und hilfsbereit."
Negativ: "Es war gut, es war aber auch nur ein 1 stündiger Flug. Da erwarte ich nicht so viel."

Positiv: "Das Bordpersonal war sehr aufmerksam. Während des gesamten Fluges wurden für uns Getränke in den Kühlschrank gestellt. Vielen Dank auch insbesondere an Jeniffer und Lilli, die unseren Flug auf einer Polaroid-Foto festgehalten haben."
Negativ: "Der Stecker unseres inflight Entertainments hatte einen Wackelkontakt. Auf Nachfrage knnten wir unseren Platz aber problemlos wechseln, dann funktionierte alles."

Positiv: "Flug war von Anfang bis Landung super!"
Negativ: ".... Aber die Gepäckausgabe in Düsseldorf dauerte mal wieder ewig Haben fast eine Stunde am Karussell gewartet...."

Positiv: "Top Flug mit sehr hohem Komfort."
Negativ: "Auch hier kann ich kein schlechtes Wort verlieren."

Negativ: "Boarding: by bus at BKK on a Boeing 777, not as expected with emirates, gate was set as “G1A”, we read this as Gate 1A, but needed to run from A1 all the way to G1, got late on the bus. Food: Chicken with peppers average, no good taste Drinks: had to broken cups, one on the top (changed that), one at the bottom with a hole in it. Red wine spilled all over my trousers and pullover. Shit happens, but (a) what about the quality of the goods and (b) how does the crew handle this? Crew/Service: Generally friendly, but the guy who served the red wine had no clue how to handle this: 1. Red wine on cloth is bad to clean 2. After I complained about a possible problem with cleaning and the possibility that the stain would stay, no reaction, only sortiere and the Recommendation from him was to use soda water which was actually not at hand and took him more then 10min to bring it. 3. I requested for the supervisor. She was very friendly and took my email address to write a report on this. I am now waiting for reaction and possible refund for cleaning or more. Another drink was offered but that was all until now. So I am curious about the reaction from Emirates. Overall it seemed like Emirates has a bad standing in BKK: - Bus boarding on B777 - No clear information about gate - Bad quality of material (cups) - For Emirates under average food quality Additional remark: The following connection flight from DXB to DUS, was very good, overall quality as expected from Emirates, food and staff was very good. So the above review from BKK -> DXB might have been an exception."

Positiv: "Das Flugpersonal war ausgesprochen nett, das Essen war sehr gut"

Positiv: "This is the most messed up money making strategy I have seen at airlines."

Positiv: "Love the great service, food, cleanliness, movies and extra leg room."
Negativ: "Don't like when you have a problem with a refund. You have to fill out a form, web site doesn't work, staff also can't get it to work, you finally get a call back and they send another form to fill out. Staff write the complaint and haven't heard from anyone. I had to start over. Bad at rectifying problems and caring about customers after a trip. I booked 17 tickets for this trip for my clients. I have used you in the past for my clients ..one group 50 tickets. Carol James Travel Agrnt"

Positiv: "Es war einfach alles perfekt"

Positiv: "Der Flug ist zwar verspätet gestartet, aber die Piloten haben die Verspätung fast wieder rausgeholt. Das Essen war genial und vor allem Metallbesteck in der Economy, wo es sonst nur Plastik gibt. Dazu eine gute Getränkeauswahl. Der Rotwein war sehr lecker."

Positiv: "komfortabel, gute unterhaltung, problemloses boarding, angenehmer flug."
Negativ: "schwacher service"

Positiv: "Pünktlicher Start und aufmerksame Flugbegleiter besonders mit unserem 6 Monate alten Sohn sehr bemüht. Top Entertainement-Angebot."
Negativ: "Das Essen war auf dem Hinflug besser, Schade, dass es keinen separaten Krabbelbereich für Baby existiert."

Positiv: "Der service war unterdurchschnittlich. Von ham nach dxb (6 h flug) kam nach über 2 h das erste mal service. Insgesamt kam er nur 2x. ich habe bei emirates viel mehr erwartet."

Positiv: "reichliche auswahl"
Negativ: "touchscreen teilweise nicht funktioniert"

Positiv: "Loved the leg room, very friendly staff, the cabin was a nice temperature."
Negativ: "Based on this flight alone, I have no complaints. Looking forward to flying with Emirates again."

Positiv: "Emirates is the best Airline"
Negativ: "Everything"

Positiv: "W"
Negativ: "Wir wurden irgendwo auf dem Flugplatz geparkt und mussten ca. 20min. mit dem Bus zu unserer Abflughalle fahren. Dort hatten wir grosse Mühe, unser Gate zu finden."

Positiv: "Hat alles hervorragend geklappt."

Positiv: "The crew & the ground personnel! Very polite, helpful & efficient!"
Negativ: "I loved flying by Emirate! But not anymore! Too conjested!! You keep raising the fares but continue taking away the few perks that used to set you aside from other airlines! The food was less than ordinary! Sadly, you have taken away the open buffet between meals. This buffet of fresh fruit, chocolates & healthy bars were welcome & much appreciated! The little pouch with few essential things for travellers was very useful......you've taken take away too! Qatar, Turkish or Itthehad Airlines are beckoning me!"

Positiv: "The sitting is nice with good leg room"
Negativ: "Can’t think of anything I don’t like."

Positiv: "--------------------"
Negativ: "Es ist uns nicht erklärbar, wie eine solche Airline ein solch schlechte Organisation bei Unregelmäßigkeiten hat!"

Positiv: "The entertainment was good."
Negativ: "Once the crew got the meals out of the way you didn't see them (at least in our section). You could go to the galley for water or a snack etc. Most airlines I've been on seem to bring drinks, etc to seats every once in a while."

Negativ: "Catering and professionalism of the crew could have been better."

Negativ: "Delayed too much except that, everything was good"

Negativ: "The best"

Positiv: "Good movie selection, good meals and great crew"
Negativ: "Next time I will book early to get the business class"

Positiv: "Beautiful, new plane. Amazing, elegant, classy, patient crew. Lot so of nice customer service touches."
Negativ: "The food could have been a bit more exciting, but it was solid."

Positiv: "Crew, food, entertainment were all very nice. 5 out 5."

Negativ: "flight delayed as usual"

Negativ: "delayed as usual"

Negativ: "Alles. Selbst die Billig-Airlines in Asien sind weit besser."

Positiv: "Eigentlich gar nichts"
Negativ: "Ich hätte wahrscheinlich gute Chancen Cathay auf Schmerzensgeld zu verklagen wegen den engen Sitzen. Die Beinfreiheit entspricht Domestic-Flights und nicht Langstrecken-Standard. Und die Sitzbreite spottet jedem Vergleich. Der Service war lausig und das Essen miserabel."

Positiv: "Friendly, super efficient crew, great, comfy seats and a smooth landing made for a fantastic trip."
Negativ: "Could have been longer so I could get more sleep!"

Negativ: "I am traveling on a regular routine between Hong Kong and Delhi. The Indian Cathay ground staff is more than incompetent and this is - unfortunately - not an exception. Thanks god as soon as you boarding the carrier you feel immediately back in good, competent and safe hands."

Positiv: "Yup all gud"
Negativ: "All gud"

Positiv: "the flight was on time"
Negativ: "the sound system on my seat was broken so I couldn't watch movies except"

Positiv: "Crew very attentive. Red eye so you may need to call but very good. Comfortable aircraft slso"
Negativ: "No complaints"

Positiv: "Crew was attentive, plane was clean."
Negativ: "Food was horrible. They did not dim the lights until 1.5 hours into the flight."

Positiv: "The overall service is great for the airfare price I paid. Can’t complaint! The new plane with central air control was a great idea; it was comfortable for the duration of the ride. That being said, I would definitely use Cathay Pacific again in the future for this price range."
Negativ: "The wait time to take off was WAY too long. Luckily the entertainment was available right away on the screen."

Negativ: "Liked everything"

Positiv: "The very nice lady at Hong Kong station who checked me in was kind enough to give me an upgrade when the flight was full."
Negativ: "The food on Cathay still has not improved compared to other airlines'"

Positiv: "comfortable seats with good leg room"
Negativ: "Cabin crew did not offer much service. No coffee, tea or water offered."

Positiv: "Ein Flug-Erlebnis, wie es sein soll: pünktliche Start und Landung, neue, saubere Maschine, freundliches und bemühtes Personal, leckeres Essen - unser erster und mit Sicherheit nicht letzter Flug mit Cathay Pacific."

Positiv: "Ein Flug-Erlebnis, wie es sein soll: pünktliche Start und Landung, neue, saubere Maschine, freundliches und bemühtes Personal, leckeres Essen - unser erster und mit Sicherheit nicht letzter Flug mit Cathay Pacific."

Positiv: "SMS Informing new schedule of the flight"
Negativ: "Please change the food"

Positiv: "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
Negativ: "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."

Positiv: "Essen, Filme"

Positiv: "Filme, Essen"
Negativ: "Altes, etwas heruntergekommenes Flugzeug, schlechte Sitze (zu klein, unbequem), wenig Beinfreiheit (bin 1.85m) in der Economy Class, super hässliches Trinkwasser (offen im Becher)."

Positiv: "Neueres Flugzeug, gute Beinfreiheit"
Negativ: "Etwas kleine Sitze"

Negativ: "No extra blanket was available."

Positiv: "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
Negativ: "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."

Positiv: "My mother requires additional assistance for boarding (wheelchair for the ramp, a little extra time). Cathay adjusted our seats so we would be located reasonably near the doors yet close enough to the bathroom for her convenience. The stewards literally took her by the arm to help her to her seat, even taking her bags for her. And they made a point of checking on her several times during the flight. Absolutely amazing!"

Positiv: "Nothing I like about this airline. Boarding is a mess. The food sucks. The flight attendants are just ok. I don’t plan to use this airline again."
Negativ: "Nothing I like about this airline. Boarding is a mess. The food sucks. The flight attendants are just ok. I don’t plan to use this airline again."

Positiv: "Siehe ersten Flug"
Negativ: "Siehe ersten Flug"

Negativ: "My mother has health issues. She is diabetic, and asked for Juice. Air hostess told her they don't have the permission to serve anything for certain period of time. They did not give her Juice, and she was not feeling well. I'll not choose this airline again. Food was ok too"

Positiv: "Always in time for landing and take off always before schedule"
Negativ: "Present long security questions and many times checkings at airport before departure specially from Hongkong"

Negativ: "The check in crew were not very helpful. I was asking for help but he didn’t even suggested a solution. Instead he kept ok saying he can’t do anything which is really disappointing. He is in a customer service area, he should be more accommodating."

Positiv: "Good service"
Negativ: "Older plane"

Positiv: "On time."

Positiv: "Der Flug war pünktlich, das Essen lecker und daß Bordprogramm super. Das Personal war auch sehr freundlich."

Positiv: "Aufmerksames Personal und pünktlicher Flug, Essen war schmackhaft , gutes Unterhaltungsprogramm, angenehmer Sitzabstand und -breite in normaler Economy"

Positiv: "Really good service, food, and entertainment."
Negativ: "Should have WiFi on plane for long flights like mine (16hours +)"

Negativ: "Delayed departure Last minute gate change Very very late baggage arrival"

Positiv: "Entertainment was good. There was a lot of movies to choose from."
Negativ: "Not enough padding on the seats for long distance travel. Not enough leg room. Not enough baggage bin over top of your seat people from other seats put their luggage on your overhead bins."

Positiv: "Airline staff were all helpful and pleasant."
Negativ: "No complaints"

Positiv: "The Attendants were excellent"
Negativ: "I am a big man and found the seats a bit tight"

Positiv: "Perso al war nett auch wenn Upgrade niht möglich war"
Negativ: "Essen War sehr lecker"

Positiv: "service excellent"

Negativ: "Cramped seats."

Negativ: "food was horrible. Please improve the quality and quantity."

Negativ: "Terriable service"