Finde günstige Flüge von Zürich nach Flughafen New York, JFK

Negativ: "The food was not as usual."

Negativ: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."

Negativ: "Short and sweet"

Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Boarding"

Positiv: "Pünktlichkeit"
Negativ: "Nur süße Snacks, nichts salziges"

Positiv: "Freundlichkeit des Personals"

Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."

Positiv: "Crew memebers"
Negativ: "Nothing"

Positiv: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Negativ: "For me this part is not applicable"

Positiv: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Negativ: "Explain me to take the bag on time.it was almost left in the airport."

Positiv: "Entertainment system failed repeatedly."
Negativ: "Entertainment system failed repeatedly."

Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"

Positiv: "The comfort of the flight snd kindness of the crew."
Negativ: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."

Negativ: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."

Negativ: "See above."

Positiv: "crew was great, seats were comfortable"
Negativ: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"

Positiv: "Great crew and prompt boarding."
Negativ: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."

Positiv: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Negativ: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."

Positiv: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"

Negativ: "Sehr laut! Eng gestuhlt"

Positiv: "Friendly attendants, entertainment variety"
Negativ: "Comfort, food could have been better."

Positiv: "Plane was new, and seatback screen responsive and functional."
Negativ: "Economy seats not very comfortable, very tightly packed together"

Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("

Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."

Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."

Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"

Negativ: "Verspätung"

Positiv: "Good quality flight"
Negativ: "But delayed and lost baggage"

Positiv: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Negativ: "Check in process was easy. The flight attendants are all very helpful and kind."

Negativ: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Positiv: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Negativ: "Business class seating on the AirBus 318 is very cramped."

Positiv: "Flight on time"
Negativ: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."

Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"

Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"

Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."

Positiv: "Flight attendants were very nice"
Negativ: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"

Negativ: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."

Negativ: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."

Positiv: "Boarding was on time"
Negativ: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"

Positiv: "The service was very professional."
Negativ: "Everything went well."

Positiv: "The plane arrived in New York smoothly"
Negativ: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."

Positiv: "Flight was smooth"
Negativ: "Food"

Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"

Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"

Positiv: "Das Flugpersonal, alle nette französische Damen, mit viel Charm und Erfahrung, könnten uns überzeugen, Air France hat das gewisse etwas!"
Negativ: "Fast eine Stunde Verspätung..."

Positiv: "Super Betreuung, nette Und aufmerksame Flugbegleiter."
Negativ: "Die Sitze waren etwas ausgeleiert. Die fehlende Anpassung der Rückenlehne an individuelle Bedürfnisse sollte eigentlich Standard sein, aber außer einer unberechenbaren Massagefunktion in diesem A-380 Fehlanzeige."

Positiv: "Das Flugpersonal in der Businessclass war toll, das Essen und der Wein sehr ansprechend."

Positiv: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Negativ: "no complaints"

Negativ: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Positiv: "Quick Check in"
Negativ: "The crew were not nice. They dont even pick up garbage during the 9 hour flight. They give you a gallon of water in a huge bottle without a glass and you are on your own."

Negativ: "The TVs didn’t work even thought the steward ESS restarted them ."

Negativ: "The option to be able to drink enough water."

Positiv: "Nothing to like"
Negativ: "This Iwa’s very bad experience. Never again will use LOT"

Negativ: "Never again"

Positiv: "Die Crew war aufmerksam, trotz der kurzen Flugzeit."
Negativ: "Die Sitze waren sehr eng..."

Positiv: "Crew war aufmerksam, trotz kurzer Flugdauer"
Negativ: "Die Sitze waren sehr eng..."

Positiv: "I like that the boarding was delayed mid-way for some unknown reason (thus, the take-off was 15 min delayed), and I was able to get on the plane with my short connection not being the last passenger. :)"
Negativ: "Food could have been better."

Positiv: "OnBoard Personal war extrem freundlich - angenehmer Flug - Essen war nicht gerade das beste aber für Flugzeug Essen war es OK"
Negativ: "Die unerwartete Verzögerung in Warschau von fast 4 Stunden ohne Erklärungen wann und ob der Flug nach Chicago stattfindet war absolut unangenehm und NICHT OK"

Positiv: "OnBoard Personal war extrem freundlich - angenehmer Flug - Essen war nicht gerade das beste aber für Flugzeug Essen war es OK"
Negativ: "Daß nach der Ankunft in Warschau weder Information über die Verzögerung es Weiterflugs nach Chicago gegeben wurden noch den Grund noch irgendeine Indikation wann der Verbindungsflug statt findet"

Positiv: "good"
Negativ: "improve list of movies"

Negativ: "Deleyed. I got stranded in Warsaw with no possible connection. Transfer desk doesn’t work. 1 person for 67 people in the queue. Welcome to Poland a Third World Country"

Negativ: "Not allowing babies in first class. Couldn’t sleep with the baby crying."

Negativ: "Enterteiment, movies"

Positiv: "The service was great"
Negativ: "Boarding was late and disorganized. The entertainment system was out of date with only a limited selection of movies - no wifi, no tv series, no live tv, no podcasts, ..."

Positiv: "Nice crew, great flight entertainment."
Negativ: "N/A"

Negativ: "They lost my bag!"

Positiv: "It was Ok."

Positiv: "Angenehme Atmosphera, guter Flug, hervorragendere Landung!"
Negativ: "Sowas habe ich nicht!"

Negativ: "Pünktlichkeit"

Positiv: "Crew as great! Good seats and good entertainment"
Negativ: "Cleaner bathrooms"

Negativ: "Food is not the best I had on an airplane but crew is super nice and accommodating ,airplane is clean,overall a great experience"

Negativ: "I didn't like, that our flight was delayed for an hour before Christmas Eve and Christmas. During this period you are waiting for everything going well. But I am happy, that it wasn't very long delay."

Negativ: "Only chocolate Snack"

Positiv: "You can't beat the convenience of traveling without having a layover which are never guaranteed to be on time. The food isn't bad but service makes up for whatever shortcomings there are in that dept."
Negativ: "I wish there was a kid meal option"

Positiv: "The only good thing was that it got me from Point A to Point B and my bag wasn't lost or damaged."
Negativ: "The seats are so incredibly small for a long haul flight. Two people must compete for shoulder space, as there simply isn't enough room for both to sit back completely. Constant elbow issues and a feeling of being locked into a small space. I've never been so happy to exit from a flight. Note that on the JFK-BUD-JFK route, LOT subcontracts to a low-cost Portuguese airline, so this plane isn't configured for a trans-Atlantic flight, at least not for a minimal level of comfort. Never again. Pay more for a decent seat on another carrier! And take a large bottle of water, as they're not at all generous with the water, soda, and juice. My seatmate and I were parched and couldn't wait to clear customs so as to buy a bottle of water."

Positiv: "Das Personal war freundlich und aufmerksam, was allerdings selbstverständlich sein sollte."
Negativ: "Möglicherweise war die Zeit zu kurz, aber das Flugzeug war nicht ordentlich gereinigt. Es klemmte noch der eine oder andere Becher im Zeitungsfach und auch auf dem Boden konnte man erkennen, etwa welche Schokoriegel verteilt wurden..."

Positiv: "Das Flugzeug war sehr sauber (anders als beim Hinflug)"
Negativ: "Die Gepäckfächer waren hoffnungslos überfüllt. Das Personal hielt es nicht für nötig, hier ordnend einzugreifen..."

Positiv: "Business class on the Dreamliner is a true dream."

Negativ: "Crew was having dificulty communicating in English."

Positiv: "Movie selection was good"
Negativ: "The boarding was very slow."

Positiv: "In Warschau waren alle idioten die dort arbeiten verstehen kein Englisch und tun so ob die alles wissen"
Negativ: "Service ging"

Negativ: "The flight was delayed over 3 hours and there was no communication at all. Our questions were ignored."

Positiv: "Seat comfort. Smooth flight."
Negativ: "55min delayed boarding at JFK, 55min delayed landing ans 35min awaiting gate access upon landing at JFK."

Positiv: "Courteous, knowledgeable and professional crew. Fast boarding. Direct flight."
Negativ: "No wifi. Little room if person sitting in front leans back."

Positiv: "Great food and nice airplane"
Negativ: "The crew could not control a rowdy crowd on the plane, we had over eight hours of chaos"

Positiv: "On-board crew is polite and helpful. Boeing 787 Dreamliner is great. Overall, the flight was fine."
Negativ: "The gate agents were forcing random people to check in their hand luggage, even before weighing that luggage. They also check the hand luggage to make sure it fits in the "template" and weigh it (a second time) at the gate. Once on-board, they then announced that they were waiting for other connecting passengers. Took about 45 minutes. It would be nice to know that before booking that they do this, and also before boarding, even if it makes more sense to start boarding before they arrive (but 45 minutes before?). The live map on the public screens in economy showed a dummy/overview map with "waiting for data" the entire flight, rather than the actual live map. Premium did have the data on their screens, and the individual screens also worked fine. Not sure what happened there..."

Positiv: "Entertainment was good"
Negativ: "We took off and landed an hour late than planned. Since we came-in late we waited additional two hours until we were able to get off"

Positiv: "Alles (bis auf eine kleine Verspätung auf dem Rückflug) lief reibungslos ab."
Negativ: "Diese billige Schokowaffel hätten sie sich sparen können. Die Plastikbecher für's Wasser auch. Lademöglichkeiten für Elektronik an den Plätzen wären toll."

Positiv: "Nette Geste: Kaffee und Wasser plus Schokoriegel gratis"
Negativ: "Sitzgurt 1 cm zu kurz, daher Verlängerung erforderlich. Durch Motorgeräusche Ansagen kaum zu verstehen."

Positiv: "Kaffee und Wasser kostenlos. Kein aufdringlicher Bordverkauf."

Positiv: "The entire cabin crew was excellent. Service fabulous. Requested vegetarian meal. It was supurb. Very unusual for flight from. Eastern European countries They exceeded my expectations . Thank you"
Negativ: "Boarding from. EWR WAS lousy. Flight going to Warsaw was delayed to start with . They did not announced . Only shown on screen. They have to definitely announce to the passengers THEY WILL BOARD AS PER GROUP NO. . NEED NOT MAKE A BIG LINE JUST RELAX ON THE CHAIR . PEOPLE ARE TIRED OF STANDING in the line for a long time May be they need to have more group Nos to easy facilitate boarding . This is only a suggestion. If they want to improve customer experience and travel again with them"

Negativ: "Flug 2 mal verspätet aber trotzdem muss man für die Getränke zahlen."

Positiv: "Service, personal space. New aircraft."
Negativ: "Wifi would be good"

Negativ: "Terrible and stressful experience transferring at WAW airport with crowded security lines and no guiding personnel. Slight delay this time (compared to the first leg of my trip couple of weeks ago with 3h delay and missed connections)"

Positiv: "Crew was very polite, smiling and accommodating , food was great quality, good selection of entertainment on board. Comparing what LOT was few years ago, they have made a huge progress and overall improved everything across the board. We got to destination before scheduled time."

Positiv: "Sehr gutes Flugzeug"

Positiv: "Es gibt nichts, was sich massiv bemängeln oder zu loben zu wäre. Es war ein normaler Flug, wie er auf einer Kurzstrecke mit einer Durchschnittsairline zu erwarten ist."

Positiv: "The VEG meal (non-dairy) I was served was fresh and delicious to eat. Flight attendants pleasant, professional and service-oriented. My luggage made it to NYC/JFK without any problems."
Negativ: "In-flight entertainment offered a very conventional set of movies from which to select."

Positiv: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Negativ: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them This is not the service you accept for 3000$ flight"

"Unfreundliches Personal. Schlechter Kundenservice. Erhielt den Platz in letzter Reihe in der Ecke ohne Fenster. Gern hätte ich mir gewünscht dass mir dies am check in Schalter von der Damen gesagt wurden wäre. Da ich unter einer Clausophobie leide, hätte ich noch am Schalter um Umbuchung auf einen anderen Platz gebeten und die Mehrkosten dafür auf mich genommen. Vor das Boardpersonal war unfreundlich und bis überfordert und sagte mir die Maschine ist voll, ich hätte ja online zuvor einen Platz reservieren können. Ok, ich habe dazu gelernt. Auch dass ich so schnell nicht mehr mit Iberia fliegen werde, weil neben all der Tatsachen der Check-In Schalter und die BoardStewardess sehr unfreundlich und nicht kundenorientiert waren. Schade!"

"unfreundlich, den hintersten Platz in letzter Reihe ohne Fenster ganz in der Ecke bekommen. Für mich mit einer Clausophobie invorstellbar. Bat um einen anderen Platz, wurde genervt darauf hingewiesen, dass ich online hätte einen Platz reservieren können. Ok, ich ging davon aus, wenn so ein besonderer Platz vergeben wird am Flughafen Check in dass man darauf hingewiesen wird. Dann hätte ich noch vor Ort eine Platz gebucht und die Mehrkosten gezahlt. Äusserst unfreundliches Personal. Schade! So schnell nicht wieder mit Iberia!"

"Could not have been better… thank you Kayak!"

"Checking was smooth, staff generally all friendly, boarding a bit disorganized (I heard no announcements), plane clean and modern, etc. Check-in could potentially have been this easy though because the flight was pretty empty. You have to pay for everything including blankets, pillows, headsets to enjoy the (free) entertainment, any food, etc., but that was expected, and I have no issue with that. However, not even offering any water during the flight is crazy on an nearly 8 hour flight, especially for our kids. You can go ask for it, but they are not coming through to offer you any, presumably because they are trying to sell you drinks."

"Sitting in the middle seat in economy for 7+ hours the OKAY score is very generous."

"Flight restrooms were dirty"

"Die Crew von Iberia war in dem Hinflug und Rückflug sehr unfreundlich. Die wollen einem den Flug nicht schön machen. Sowie ist englisch nicht etwas das man bei Iberia sprechen muss. Wenn man nicht Spanisch spricht wird man nicht gleich behandelt."

Positiv: "upgrade bekommen"

Positiv: "Wir haben wegen ds günstigen preises gebucht und konnten auch 1x gratis umbuchen"
Negativ: "Die Crew hat keinen gesunden menschenverstand, fast schon peinlich"

Positiv: "Der preis war gut"
Negativ: "Die Crew dumm und unflexibel"

Positiv: "alles okay, Wasser gratis"

Positiv: "alles okay - Wasser gratis"

Negativ: "Bordpersonal sollte eingreifen, wenn kleine Kinder überhaupt nicht zu bändigen sind; Sicherheitsrelevanz"

Negativ: "I am 196 cm tall and I could barely move. I fly often and this was one of the most uncomfortable flights ever."

Negativ: "Seats are too close together, very uncomfortable for long international flight"

Positiv: "Friendly and courteous"
Negativ: "Like that is good"

Positiv: "Reasonably comfortable seat"
Negativ: "Food quality was poor."

Positiv: "Ich bin unzufrieden. Dieser Reise nach Palma de Mallorca hat mit zusätzlich Kosten und Stress verursacht."
Negativ: "1 - Gepäckbestimmungen bei Hin und Rückflug ( 1 x 20 kg Gepäck) bei Linienflüge wie Condor und Iberia wurde nicht berücksichtigt sodass ich 1 Gepäckstück 20kg bei Rückflug extra bezahlen muss. 2 - Ich habe 3 x Sitzplatzreservierungen bezahlt weil Iberia die Fluggesellschaft geändert hat ( anstatt Iberia plötzlich Vueling) und es keine andere Alternative bei der Check inn Online gab. Ich musste 3 Sitzplatzreservierungen bezahlen, 1 davon völlig unnötig. 3 - Gate Änderung von 92 auf 98 in Palma de Mallorca unmittelbar vor der Rückflug sodass ich fast mein Flug nach München verpasst habe. Den ganzen Stress und 2 extra Gebühren kann ich mir ersparen wenn ich mein Ticket direkt in der Reiseagentur kaufe."

Negativ: "The food"

Positiv: "Food was pretty good."

Positiv: "Ok"

Positiv: "Pünktlich, Catering okay in der Business Class"
Negativ: "Sehr umkomfortable Business Class"

Positiv: "The crew was excellent.My only complaint was as we were sitting in row 54 the crew made too much noise during sleeping time.Other than that they were very helpful and very nice.It was our first time flying Iberia.It was very enjoyable.I will be happy to recommend bthem."

Positiv: "Hier scheinten die Mitarbeiter noch motiviert zu sein."
Negativ: "Enge Plätze. Überteuertes Essen. Bekommt man besser bei Easy jet etc."

Positiv: "Das schnelle boarding"
Negativ: "Unhöfliches Personal beim Check-In in Panama und Madrid. Online steht 50€ bei Gepäckabgabe am Flughafen. Tatsächlich zahlt man dann 60€! Unfreundliches und unkompetentes Personal beim Flug von Panama nach Madrid. Kein Service! Essen wird einem vorgesetzt. Gleichgültigkeit besteht bei unverträglichkeit und Allergie! Die Bordunterhaltung hat sich nach einen Monat nicht verändert."

Negativ: "Für Business class viel zu enger Sitzabstand und nicht verstellbare sitze . Das geht gar nicht !!!"

Positiv: "Freundlichkeit der Stewardessen"
Negativ: "Mein Koffer ist stehen geblieben in Madrid."

Positiv: "Eine stuardess war sehr zuvorkommend"
Negativ: "Der Rest leider nicht"

Negativ: "Ich bin noch gar nicht angekommen denn der IBERIA Flugbist 3 Stunden verspätet. Somit layover in Madrid und über 1/2 Tag verloren"

Negativ: "Gepäck nicht mitgenommen"

Negativ: "GEPÄCK NICHT MITGEKOMMEN"

Positiv: "Muss extra bezahlt werden."

Positiv: "Sehr reibungslos und pünktlich"
Negativ: "Keine Verpflegung aber alles sonst Top"

Positiv: "There was nothing to like about Iberia"
Negativ: "I paid extra to book early so I could be assure of a seat with a view and so I could sit with my husband. Iberia charged my credit card 55.00 for the service and then, without my knowledge Iberia changed my seats and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. The communication between flight attendants and passengers was horrible. Those of us who had not eaten yet (about half the plane in economy seating) watched the flight attendants bring out extra bread to all of the other economy passengers who had already received their meals, while we, who had not eaten yet, watched. My husband inquired if we were also receiving meals. He was told that everyone would eventually receive a meal. Horrible customer service, the worst ever. Later, before landing the pilot cancelled beverage and snack service because of possible weather conditions but never put the seat belt sign on until we began our decent. Nothing made any sense. It was like a crazy person was in charge. I would not trust Iberia to take me anywhere in the future."

Positiv: "Das Flugpersonal freundlich. Gepäckaufgabe zügig."
Negativ: "Die Sitze eng. Das Essen überteuert und nichts für Vegetarier."

Positiv: "Flugzeug war pünktlich da Boarding war ganz Schnell, Besatzung war sehr aufmerksam."
Negativ: "Alles außer das wichtigste war sehr gut und nämlich das Flugzeug selber. Als Business Klasse Passagier habe ich mich auf ein Minimum an Confort erwartet aber die Sitze waren genau so eng und unbequem wie die von der Economy Klasse, und ich bin 1,89 / 85 kg, also nicht ein Riese. Unterhaltung System gab es auch keins kein Bildschirm kein Fernseher und auch keine Musik. Für einen Business Flug zwischen zwei Kontinente finde ich das einfach nicht möglich, aber sonst war alles o. k."

Positiv: "n/a"
Negativ: "Awful. My departing city (ZAG) was unable to process tickets for my connecting flight. Upon arrival to (MAD) the gate agent was distributing tickets on a 1st name basis. Literally just handing out tickets without verifying IDs. Not all us PAX received a ticket and were instructed to go to the customer service desk, all the while boarding was ACTIVE at the gate. While at the customer service desk, Iberia showed little attention and/or urgency for us folks who did not have our connecting flight credentials. I finally received a hand-written ticket to board an international flight. My original seat selection was not honored. The overall flight experience was poor and NOT enjoyable."

Positiv: "Die Business Class ist die Economy mit einem Sitz in der Mitte frei. Die Perserin war sehr nett"
Negativ: "So gar nichts positives zu erwähnen. Ausser, die Maschine kam 10 Minuten zu früh rein FB waren lieb aber nicht sehr fit alles billig billig. Statt O-Saft gibt es Nectar etc Die Gäste verreisten mit mehreren überdimensionierten Koffern!"

Positiv: "Die Business Class ist die Economy mit einem Sitz in der Mitte frei. Das Catering war okay"
Negativ: "So gar nichts positives zu erwähnen. Ausser, die Maschine kam 10 Minuten zu früh rein FB waren lieb aber nicht sehr fit alles billig billig. Statt O-Saft gibt es Nectar etc"

Positiv: "Trotz genervter Gäste, war das Personal freundlich und hilsbereit."
Negativ: "1,5 Std. Verspätung, Chaos beim Boarding, kein Gepäck am Zielflughafen. Schlechter kann man kaum Abliefern!"

Positiv: "Der Flug ist vom check-in (kaum Wartezeit) bis zur Gepäckausgabe verlaufen, wie man es erwartet; keine highlights, aber auch keine Ärgernisse..."
Negativ: "Sitzplatz war verhältnismäßig eng"

Negativ: "Crew couldn't say if there was or was not meat in the meals."

Positiv: "Der Flug ist pünktlich gestartet."

Positiv: "."
Negativ: "Meine Buchung war seit 2 Monaten bestätigt. Am Check in teilten sie mir jedoch mit, dass der Flug overbooked war und ich nicht fliegen konnte. Dies wäre bei Iberia so üblich."

Positiv: "Fairly standard international flight. In flight meals were fine. Seats were spacious enough (6’3” I need the legroom)."
Negativ: "Not a terrible negative in the slightest; the onboard entertainment won’t load until the plane is in crushing altitude. Thought it was weird as that has never happened before, but not really a problem"

Positiv: "Ordentliches Flugzeug, freundliches Personal, angekündigte Verpätung fand dann doch nicht statt bzw. war sehr gering"
Negativ: "Das Gepäck wurde beim Transit nicht mitgeliefert, genau wie auf dem Hinflug. Nachlieferung auch 1 Tag später nicht möglich..."

Positiv: "Ordentliches Flugzeug, freundliches Personal, angekündigte Verpätung fand dann doch nicht statt bzw. war sehr gering"
Negativ: "Das Gepäck wurde beim Transit nicht mitgeliefert, genau wie auf dem Hinflug. Nachlieferung auch 1 Tag später nicht möglich..."

Positiv: "The flight again was quick and easy."
Negativ: "However, I couldn’t get soda water (not available) or a cup of coffee in between the meals. Again, I was glad I bought water before getting in the plane."

Negativ: "48 Stunden vor Abflug ist es nicht mehr möglich vegetarisches Essen zu buchen. Da Online-Check-in erst 24 Stunden vorher möglich ist, ist einem dies als Neukunde nicht klar."

Positiv: "It was a regular flight Seats worked entertainment worked Staff did their jobs without many smiles but they did it"
Negativ: "staff was somewhat distracted doing their duty but not attuned to peoples needs I wanted more water Had to ask twice OH I forgot was the answer I got Otherwise all was fine"

"ees gibt kaum einen Gund, Business Class mit denen zu fliegen. Reihe 1 hat noch nicht einmal eine Overhead bin, man soll das Gepäck nach hinten bringen."

"europäische Business Class lohnt sich nicht. Sie versprechen Dir Lounge, aber es gibt sie weder beim Start noch beim Ziel. Nur in Lissabon beim umsteigen. Und da werden fürchterlicher Kaffee und die schlechteste Pastel de Nata, die wir je erlebten, angeboten. Ganz ärmlich alles."

"Für die Abgabe des Aufgabegepäcks 1:45 Min gewartet."

"this airline is junk. first class is awful. boarding procedure was double awfully. we were standing in line for ever for priority boarding."

Negativ: "A good team. They all made good efforts. Just fine"

Positiv: "Sehr saubere, helle und moderne Kabinenatmosphäre.Trotz der kurzen Flugzeit gab es Snacks und Getränke. Sehr freundliches Bordpersonal. TAP, sehr gerne wieder."
Negativ: "Die Qualität der Lautsprecher an Bord sollte geprüft bzw. verbessert werden. Die Soundqualität war bezüglich der akustischen Verständlichkeit schlecht."

Negativ: "Too cold on plane"

Positiv: "Everything was excellent as per all my flights with Tap Portugal. The crew was outstanding, the plane was clean, food was tasty and overall a very comfortable flight!"
Negativ: "The boarding area was too cramped and tight."

Negativ: "Not over selling the flight and making passengers stay over night. I would have loved to be home as planned"

Negativ: "Been on schedule"

Negativ: "There was a group of Swiss passengers very noisy and crew did not asked them to behave."

Positiv: "Nette Crew"
Negativ: "Essen - kein glutenfreies Menü"

Positiv: "Die Crew"
Negativ: "Das Essen. Die Unterhaltung."

Positiv: "Überpünktlich!!! Steckdose am Sitzplatz"
Negativ: "Alles ok!"

Positiv: "Die Besatzung war wie immer nett"
Negativ: "Über 2h Verspätung und wie toll wäre es, wenn TAP nur einmal pünktlich sein könnte"

Positiv: "Verspätung wie schon üblich bei TAP"
Negativ: "Einfach nur mal pünktlich"

Negativ: "Flug verpasst da Anschlussflug gecancelt"

Positiv: "Flug gecancelt"
Negativ: "Benachrichtigung das Flug gecancelt wurde"

Positiv: "I flew business class - very good seats. TAP also flies an older plane on this route- not fully reclining"
Negativ: "Boarding process too slow and delayed. Soup, always appreciated was lukewarm"

Positiv: "crew was so very helpful. Food was surprisingly good"

Negativ: "Bei lufthansa Tarif mit Sitzplatzreservierung gebucht, TAP lässt sich das dann nochmals bezahlen. Umsteigeverbindung zu Eurowings, Gepäck durchchecken nicht möglich, also genug Zeit einplanen um das Gepäck abzuholen und wieder einzuchecken! Nach dem getränkeservice versammelt sich das Bordpersonal hinten im Flieger zum schnacken."

Positiv: "Freundliches Personal"
Negativ: "Sitzlehne bewegt sich nicht Kein Entertainment"

Positiv: "Food was good, many options with entertainment"
Negativ: "The person making announcements mumbled and spoke too softly for someone who's announcing things on a flight. We couldn't understand half of everything being said. Also both flights departed late even though TAP reported them as "on time." We sat at the gate for almost an hour before departing with announcements at that time solely in a Portuguese - on a flight going to New York."

Positiv: "Pünktlich gestartet, aufmerksames Flugpersonal"
Negativ: "Etwas verspätete Ankunft"

Positiv: "Flug war fast 1h verspätet"
Negativ: "Fächer für das Handgepäck völlig überfüllt"

Positiv: "Food was above average"
Negativ: "Wasn't told that baggage wasn't included in my fee. Had to pay 170 Euros at the airport to check our two bags. Really really frustrating, and beyond an exorbitant price to charge for bags..."

Positiv: "Eigentlich relativ viel Platz/Beinfreiheit."
Negativ: "Nach Verspätung von einer Stunde nochmals im Flugzeug eine weitere Stunde auf den Start gewartet."

Negativ: "TAP Airlines stranded us in Lisbon. They were late flying us from Vienna to Lisbon and then canceled our seats on our connection to JFK. Instead, they rebooked us on the next day's flight a full 24 hours after, refusing to rebook us on earlier flights on other carriers. Their customer service was as bad as I've ever experienced. Multiple agents admitted their company is terrible and doesn't care about its customers. The indifference to our situation was surreal. Lesson learned."

Positiv: "Plane was good, service on board pretty good."
Negativ: "Flight was delayed and we were never notified despite receiving multiple emails to ‘upgrade’ our flight. While checking in we attempted to upgrade 3 tickets to first class and were sent to 3 different areas in the airport with our luggage, having to wait in line each time. Didn’t provide vegaterian options on board. Weren’t given a gate ever after landing 5 hours late and were kept on board for half an hour making us miss a 2nd connection we had to rebook after the initial delay. A frustrating experience hat could have been made better with just some communication about what was going on."

Negativ: "We were never prompted to pay for our check in baggage at the time of purchase and so when we showed up we were forced to pay 85 euros for one checked bag for an international flight on top of a ticket that already cost more than $250. The luggage restrictions were never shown previously. Will never fly TAP Portugal again."

Positiv: "New and clean planes"
Negativ: "Seats in the back with little legspace."

Positiv: "zweites Flugzeug E90 altes gerät Top in Schuss mit viel Beinfreiheit."
Negativ: "80 min Verspätung"

Positiv: "Flugpersonal war freundlich und aufmeksam. das erste Flugzeug war ganz neu A 320R"
Negativ: "flug 24 min verspätet :-("

Positiv: "Entertainment was fine"
Negativ: "Boarding was a mess, my seat recline was messed up so the button didn't do anything, but if I leaned back it would too... Flight crew was also not particularly friendly."

Positiv: "Der Flug war pünktlich, das Personal freundlich und sogar für Verpflegung war im Preis inbegriffen gesorgt"

Negativ: "They charge $100 to check a bag. Never again."

Positiv: "Freundliche und aufmerksame Crew schaffte Wohlfühlatmosphäre. Der gereichte Snack und Getränke waren inklusive und schmackhaft"
Negativ: "Flug mit neuem Airbus A320. Gute Sitze und ausreichen Beinfreiheit. Superweiche Landung in FRA!"

Positiv: "Da dies mein Anschlussflug war würde ich direkt auf den richtigen Weg zum richtigen Gate verwiesen und hatte daher auch keine Probleme beim Boarding. Im Flugzeug gab es bei 10h Flugzeit (nachts) zwei große Mahlzeiten die tatsächlich sehr lecker waren. Es gab eine riesige Auswahl an bekannten Filmen und Serien was mich sehr begeistert hat. Decken/Kissen/Kopfhörer ebenfalls sehr angenehm"

Positiv: "Der Flug hatte 30 min Verspätung, da aber alles glatt geregelt wurde und ich dann direkt zum Anschlussflug konnte, hatte ich keinerlei Probleme. Verpflegung war großartig, man hat sich auch leicht zurecht gefunden."

Positiv: "Uma antiga queixa minha era o tratamento dispensado pela tripulação da TAP aos passageiros. Muitas vezes faziam o seu serviço sem paciência e até mesmo de forma rude. Nos meus últimos 3 vôos pela TAP, a tripulação vem se mostrando muito mais cordial e até mesmo divertida, sendo bastante simpática. Ainda pode melhorar? Claro que sim, mas agora não tenho mais "medo" de pedir um copo d'água a mais para os comissários."
Negativ: "Sei que a tendência dos vôos low cost é não oferecer muito conforto aos passageiros, mas o espaço entre as cadeiras está ridículo até mesmo para pessoas com estatura mediana como eu (1,80 m). A poltrona, apesar de não reclinar, era até confortável, mas os meu joelhos ficaram espremidos pela poltrona da frente. Sem contar que, para um vôo de 3h, deveria ser disponibilizado algum entretenimento, mesmo que através do wifi (como já fazem as cias. brasileiras - se no Brasil já fazem, qualquer país do mundo é capaz de fazer!)"

Positiv: "One of the best services on a shorthaul flight in business class! What impressed me the most: the flight attendants were incredibly attentive and so kind - took time to chat with us etc. Besides that excellent service. I didn’t even miss personal screens, and that says a lot!"

Positiv: "There wasn't anything special to like compares to other good airlines. I would say crews attitudes and foods were alright."
Negativ: "Doesn't have a USB cable to charge the phone and there were no perfume or toothbrush for the long journey. Also no apple juice."

Positiv: "Der Flug war ruhig und das Bordpersonal war sehr freundlich und hilfsbereit."
Negativ: "Der Check In am Flughafen Hamburg war etwas gewöhnungsbedürftig, erst 2 Std. Vor Abflug. Finde ich zu knapp. Leider hatten wir dann auch noch Verspätung, dies hatte aber keine negativ Folgen für uns."

Positiv: "Personal freundlich und hilfsbereit. Der Flughafen Lissabon ist ideal zum umsteigen, übersichtlich, gut ausgeschildert, klare englisch sprachige Ansagen und überall hilfsbereites Personal."
Negativ: "Schade. Auch der zweite Flug hatte Verspätung."

Positiv: "Flugpersonal zuvorkommend und sehr freundlich. Flugzeug auch sehr sauber. Kann nichts aussetzen!"

Positiv: "Flug hatte ca. eine Stunde Verspätung beim Start. jedoch sind wir nur 20 Min später geladet. Flugbegleiter super freundlich und zuvorkommend."

Positiv: "Der Flug ist ziemlich pünktlich gestartet, das Flugpersonal war sehr aufmerksam und freundlich, es gab einen kleinen Snack und verschiedene Getränke umsonst."

Positiv: "When boarding the fligh TP 209 on October 27 2017 I found that my seats that I paid for well in advance are taken by other pasengers an I am given a totally different and very bad seats. What did I paid for, after all. Why push people to buy seats and then do not provide. I did not get the service I paid for and will Be requesting my money back for the complete flight."
Negativ: "The stuard I tried to discuss the matter did not even try to help, instead he only smiled in return and suggested to file a complaint. That was totally unaccepltable."

Positiv: "There was good variety of films and food was decent."
Negativ: "(1) TAP has terrible customer service and support. Was told on check-in that flight did not include checked luggage which is bizzare/unreal for an international flight especially since I also paid to upgrade my ticket. Even in explaining to me the person on the phone was rude. This was very disappointing as I had such an amazing trip to end on this sour note. (2) The boarding process took forever. They made us line up about 45 minutes before we actually boarded. So we were all standing around as opposed to being seated in waiting area. We did not board until after our take-off time. (3) Seats were really tight, uncomfortable and don't recline much."

Positiv: "We were late because of delay of the first part of our fly : Zurich - Lisbon, but the fly Lisbon- NewYork waited for us."
Negativ: "Our TV didn't work. There is not possibility to charge phone on the fly."

Positiv: "Smooth travel"
Negativ: "I can’t think of anything"

Negativ: "The plane was old and had no entertainment, there was a technical problem with the plane that made us late"

Negativ: "When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline."

Positiv: "The crew was awesome"

Positiv: "Too long ago!"

Positiv: "Basically what you would expect from a budget airline flight."

Negativ: "Not AirEuropa’s fault but they left before we arrived in Zurich because Delta flight 66 was so late that our 3-hour layover became the AirEuropa flight left before the Delta flight arrived and deplaned."

Positiv: "Crew was friendly"
Negativ: "Tv screen didn't work, stuck on an airplane for 8h without any entertainement. Had to pay an extra €120 to check in my bag, because it wasn't mentioned in the confirmation that my ticket didn't come with checked-in luggage. Moreover, the food on the plane was terrible ... Thank god it was a relatively cheap ticket, but would never take this airline again though."

Positiv: "Pünktlicher Start, nette Besatzung"
Negativ: "Es gab keine Getränke und nicht mal eine Kleinigkeit zum Essen inklusive."

Positiv: "Der Flug ist pünktlich gestartet"
Negativ: "Das Boarding war ok etwas messy nicht geordnet."

Positiv: "Professional crew"

Positiv: "Great service and food"
Negativ: "Entertainment system was broken."

Negativ: "Seats were very close in front of you. Then my seat did not recline so for the 8 hour flight I had lady in front of me basically in my lap. Flight attendant said I could walk around and look for other seat....didn't offer to see if other seats were available, didn't appear so. Also had teenage son with me did not want to leave him."

Negativ: "Uncomfortable chairs. Long lines because I couldnt do online booking"

Positiv: "They give you free pillows and blankets."
Negativ: "First, this airlines charges up to $150 for the first checked bag. They don’t even inform you of this at any moment while purchasing you ticket. You find this out when you get to the airport. Second, they charge you for everything in this flight. They say the entertainment is complementary, but you have to pay for headphones. On the shorter flights, they even charge you for water!"

Positiv: "Da es nur um einen 40 Min. intra-Kanaren Flug handelt war alles Schnell, Einfach und Schmerzlos. Bei dem Flug war auch ein Gepäckstück inklusiv. Super Preis-Leistungsverhältnis"

Positiv: "On time"
Negativ: "I was ticketed on AirFrance/Delta, but I guess they are a part of Skyteam and the plane was Air Europa Old decrepit aircraft, that had years of accumulated dirt between seats and such No personal TV screens Food was as bad as it gets for the snack, though the main meal was as they all are except more frugal. Headphones were available for 3 euros- never had that occur on an international flight. I will always ask if my ticket includes Air Europa as an operator and avoid them if that is the case"

Positiv: "Der Flug selbst war angenehm und die Landung 15 Min. vor Landezeit."
Negativ: "Das Flugpersonal war eher unfreundlich und hatte schlechte Englischkenntnisse, es wurden nur Getränke gegen Bezahlung serviert."

Positiv: "Die Sitze waren gut verstellbar und die Temperatur im Flugzeug sehr angenehm. Es musste sicher niemand frieren. Ein genügend breites Film- und Musikangebot war vorhanden."
Negativ: "Beim Online-Check-in ist es nur möglich, die Boarding-Karten auszudrucken und nicht aufs Handy zu senden. Wer nimmt schon seinen Drucker mit in den Urlaub! Deshalb stand am Check-in-Schalter dann eine Mega-Schlange an, obwohl der Online Check-in vorher schon erfolgt war. Schlechte Englischkenntnisse des Flugpersonals. Kopfhörer für die Fernseher müssen gekauft werden (2,50 €). Der Verkauf beginnt jedoch erst eine Stunde nach dem Start. Bis dahin kann man sich mit Lippenlesen beschäftigen. Die Kaffeebewirtung wurde ab der Hälfte des Flugzeuges unterbrochen wegen Turbulenzen. Verständlich! Nur wurde der Rest der Passagiere danach nicht mehr bedient. Wer unbedingt Kaffee wollte, konnte einzeln in der Besatzungskabine nachfragen. Die Toiletten müssten bei einem Langstreckenflug unbedingt zwischendurch einmal gereinigt werden."

Positiv: "Beide Flüge (FRA-Madrid und Madrid-Mallorca) waren pünktlich. Da wir in Madrid über 5 Stunden Aufenthalt hatten, sind wir mit dem Taxi zum Prado gefahren und haben uns 2 1/2 Stunden dort die wunderbare Gemäldesammlung angesehen. Das Personal war höflich und freundlich."

Negativ: "Die Sitze waren ungemütlich und nicht weit genug zurückklappbar. Die Kopfhörer waren kostenpflichtig. Man musste sich seine Getränke ständig selbst holen."

Negativ: "I booked a flight from Lisbon to JFK with a stopover in Madrid. Instead of going to JFK, my flight landed in Boston. There was no AirEuropa representative in Boston. The state police told all of the passengers that we were considered stranded and that we had to figure it out ourselves and then seek reimbursement from AirEuropa. I had to take a greyhound bus in the middle of the night to get to NYC. It's as terrible as it sounds. I am filing a complaint with AirEuropa"

Positiv: "good service"
Negativ: "cramped chairs and an attached box under my seat limiting foot space. Also i didn't like having to plug into their wifi and pay a fee.so i didn't use it. couldn't figure it out either since my phone had been stolen at the MAD airport and all I had was a kindle fire."

Positiv: "Maschine ist mit Verspätung gelandet, keine Durchsagen, keine Reinigung der Kaniene!"

Negativ: "A low cost company trying to compete with bigger company and prices too high for what you got."

Positiv: "Der Flug hatte zwar ein wenig Verspätung aber das nette Personal auf dem Flughafen und die unkomplizierte Abfertigung haben das wieder herausgerissen."

Positiv: "Price paid"
Negativ: "Food and drink options were mediocre. Also limited entertainment options..."

Positiv: "Crew was great, however boarding could be improved. Too many checks and waiting to board."

Positiv: "The crew was friendly, and the chicken with rice was not amazing but better than average for plane food."
Negativ: "The plane was not in the best condition, worn seats, many screens not working... Looked like maintenance is not a priority."

Positiv: "Alles in ordnung"

Positiv: "....."
Negativ: "The seats were very uncomfortable for a long flight. There was also no air circulation so it was extremely hot. The fact that we had to pay for internet is ridiculous. How much more money are these airlines trying to pump out of us? I will not be flying with air europa in the future."

Positiv: "The crew was helpful. The protracted headrests were nice for sleeping."
Negativ: "The planes were pretty antiquated and the seats were hard and uncomfortable. They were no oxygen ports which was troublesome for long 8 hour flights. Lack of fresh air! Only 10kg weight limit for carry on luggage."

Positiv: "Good service and comfortable flight"

Positiv: "The seats were comfortable and the flight attendants were pleasant and professional. Very impressive!"

Positiv: "The crew was friendly."
Negativ: "There is not enough space for your feet. You're basically on top of the person next to you. The aircraft was old and had no tv in front of you, no outlets to charge our phones. The food was terrible."

Positiv: "nothing"
Negativ: "old planes, bad food, no individual tv screens, no choice movies, no air vents."

Negativ: "They changed my flight by 24 hours, without ever sending a clear email telling me so. I missed my business class flight and had to book another crooks."

Positiv: "The flight was great overall. The staff was super friendly and they kept coming around with water and tea. My seat was comfy and I slept a lot."
Negativ: "This was a pretty long flight, but the seats did not have individual screens for entertainment like on most international planes. Instead, there were a few large screens in the center aisles but the shows were not in English and you had no personal choice of what to watch."

Positiv: "Everything was fine! I slept most of the trip as I was lucky enough to get a window seat. The food was okay and I actually quite liked the red wine I had."
Negativ: "Can't complain! As I said for the way there, I would prefer not to have to pay to pre-pick my seats, but we choose the random option and I still got to sit next to my cousin (who I was traveling with) for all 4 flights of our trip."

Negativ: "the transfer took 30 minutes - why land in the most distant place in the airport to transfer to next flight. get your logistics together."

Positiv: "I had heard some bad things typically associated with low-cost carriers, but that might only be on their shorter domestic/EU flights. In the bigger plane for the transatlantic flight, there was good service, two meals and drinks for free, and a decent in-flight entertainment system."

Positiv: "Crew was very friendly and courteous. Aircraft and cabin was clean and comfortable."
Negativ: "Food was pretty poor with the 2nd "meal" being awful. It's what to expect with a discount airline though. Worst was that a duty free item was pilfered out of checked luggage."

Positiv: "departure from JFK to Madrid was on time"
Negativ: "Comfort is not equivalent with price. Very tight seats. On the way to Madrid no personal entertainment system. On the way back personal entertainment system was very, very lagi, additionally reset itself during movie fief times, and from where I was seating other people had the same issue. Coordination at airport was also not the best after landing at JFK, because we spend almost 50 minutes in airplane waiting for docking."

Positiv: "The flight was very affordable and AE offered direct flights both ways (from Miami/Madrid & Madrid/NY)"
Negativ: "The food wasn't great. And the flight attendance could've been more outgoing and friendly."

Positiv: "going to Madrid flight was delayed, no body said anything, not one was at the from desk to answer the question about the delayed."

Negativ: "The fact that a 8 hour flight doesnt have any sort of entertainment for the guest's or the ability to charge your own entertainment devices is absurd."

Positiv: "Second flight at least had a tv to watch some low quality movies."
Negativ: "The space and chairs very uncomfortable. My first flight from u.s.a to Spain where there is no TV entertainment system. Longest 8 hours of my life flying in that tight minuscule chair."

Negativ: "I particularly hate this airline as the flight teams always seem overworked and under prepared. The flight attendants were yelling at all the passengers and threatened to kick people off the plane for trivial reasons. At the end off the day I guess you get what you pay for as this was the cheapest flight available and the service was mediocre at best"

Negativ: "Old plane. Poor entertainment. Average food. Average staff."

Positiv: "The price."
Negativ: "The entertainment was a little frustrating. The screens were only in the middle section so if you sat on the sides, it was really hard to see. There was also no outlets available on a 7-8 hour flight."