False pricing by Kayak and AcePositiv: Do not be fooled by the price shown. ace makes you a buy some “mandatory” insurance adding almost 16 bucks a day. This despite buying the insurance offered by Kayak. And good luck getting any help from Kayak. Do not recommend at all! Rent from the company directly. And definitely not from ACe. Negativ: Misl adding prices s by Kayak.
Positiv: DISAPPOINTMENT! Nothing about it was easy, and the online reservation lied about the actual price. I reserved the vehicle for $157 and when I arrived in Nicaragua I was presented a bill for almost $700!!!Negativ: DISAPPOINTMENT! Nothing about it was easy, and the online reservation lied about the actual price. I reserved the vehicle for $157 and when I arrived in Nicaragua I was presented a bill for almost $700!!!
Not goodPositiv: The car was clean and in good shapeNegativ: -It took 2 hours with the ''representative in training'' to have the car
-The ''insurance'' available on KAYAK is not good in Nicaragua, you have to take one from the renting company, so don't pay 70$ for nothing.
Overall experience was not good.
Worked out great, but...Positiv: Car was fine, a little beat up but that actually made me less nervous driving around. The guy at the desk did me a solid by helping out when my reservation came through wrong. Negativ: I showed up solo to Nicaragua only to find out my rental (which through kayak had been listed as "at airport" was, in fact, in the center of Managua and therefore not accessible. Luckily the gentleman at Alamo had pity on me and honored my reservation. But I was almost in a very tough spot. Once the reservation glitch was overcome, I had no issues whatsoever. The service was excellent and everyone clearly wanted todo the most they could to ensure I had a great experience. I would use Alamo again without hesitation here in Nica!
Positiv: good car, competitent help, good priceNegativ: manditory insurance
Negativ: They didn't have the car I requested. They offered a different car but it was to big for me to store it. I called back the next day to check and sss told they couldn't help me.
Didn't have the car I reservedNegativ: I got to Managua and went to the Alamo counter in the airport. I had reserved an automatic car and all they had were manuals. I had to cancel my reservation and spend the next hour and a half trying to find an automatic car. I won't use Kayak again for an international rental car.
Great service!Positiv: Everything. Service picking up and dropping off were both great. Negativ: Nothing.
Didn't have car originally reaervedPositiv: Friendliness, professional attitude of employees, car rented did the job and saved some moneyNegativ: I had reserved a large SUV but they only had pickup trucks. I ended up getting a small crossover SUV which was cramped with the luggage we had.
Nicaraguan prices quoted online are not accurate. Positiv: Ease at airport, ease of return, quality car. Negativ: Long check in time initially, prices are double to quintuple what quoted on site. They force you to buy insurance in country, which is somewhat understandable, but unlike in the states it can make the price quoted by Kayak go up by 500%. We got a rental on Kayak for $90. When we got there it was $541 for full coverage. Luckily we were able to do something for $227, but that is still more than double the quoted price. Need a system to incorporate insurance add ons in advance or ppl will continue to feel duped as we did.
Positiv: gutes Auto, kompetente Hilfe, guter PreisNegativ: obligatorische Versicherung
Toller Service!Positiv: Alles. Service beim abholen und zurückbringen war beide male super.Negativ: Nichts.
Good value rental value not offset by police corruption and harassmentPositiv: Service was quick and easy.Negativ: Due to police harassment of tourists, identifying them by the rental decal on the car and personal appearance, I turned in my car after one day, rather than keeping it for my entire 10-day visit. I was stopped for no reason within 2 miles of the airport the day I rented the car. I was able to persuade the officer not to ticket me, pleading that I had only picked up the car five minutes before (he claimed I had "illegally changed lanes," a favorite, unproveable local police charge). I confirmed later that day with local friends that police harassment in search of bribes was now rampant in the country. I returned the car as soon as possible and plan never again to rent a car in Nicaragua.
A mini mini for 6 - worked perfectly.Positiv: Easy to park - good traction off road. Negativ: The clutch was at the end of it's life!
Positiv: Personnel at airport were very helpful in making the vehicle available earlier than requested. As soon as the vehicle was returned by previous user I was called to go pick it up.Negativ: After driving the vehicle I noticed a noise and took it to a close by location. I was told that I could take the car to their service department to get it checked the next day, drive it and call for road assistance if something went wrong while driving, or return the car since they did not have other vehicles available. I was scheduled to go to a nearby town and had hotel reservations for the night. I had to cancel my plans for that day, returned the car the next day and had to find another company to rent from at a higher rate.
I bought it saying "Jeep Wrangler or equivalent". It was in reality a Suzuky Jimmy! which is basically a lifted Smart to me.
I had to bargain to get a Toyota 4wheels drive. The places I needed to reach in Nicaragua sometimes know 2ft of water. I didn't pay for a Jeep to be fancy...
On top of that, I paid twice the liability insurance: one time to you, and another time to Budget once picking-up the car. I had no other choice if I wanted them to give me the key.
It was a mediocre experience and I would like my $12/day liability refunded if you expect me to go back with Kayak again in the future.
Positiv: The customer service agents at the airport desk were pleasant and helpful.Negativ: The Suzuki truck we rented was in very, very bad shape. To make matters worse, upon inspecting the car one of the tires was completely flat. Not surprising as they looked like the original tires - 50,000 miles ago. The representative proceeded to fill the flat tire and tell us it would be fine. Well - of course, a day later, we were changing the tire during the middle of our vacation. The most disappointing part of all, is when we returned the car: we notified them of the issue, they checked tire, found the hole but put it back in the truck as the spare tire. We repeatedly tried to tell them the tire needed to be replaced or at the very least repaired but they told us it was fine. Most unfortunate for the next person who rents that car.
Positiv: Costumer Services of Front desk cleark Nazaret she very helpful always smile excellent employee of budget in Managua Airport
Overcharged and defrauded. Positiv: Nothing. The whole experience was terrible. Negativ: They slacked on the initial review of damage. Luckily we took pictures. They said the pictures weren't clear enough of the tail lights and charged us to repair them even though we bought supplemental insurance because the location did not accept your third party insurance that I purchased through kayak. I understand Spanish well but didn't let them know that and overheard them talking about charging me for it even though the damage was probably already there. The deductible for the insurance was 20% to which they said I never purchased but was clearly on the contract. Then stated that's not how it works. Scam artists. Additionally, they overcharged me, charged me twice and never removed the $600 deposit and paid $40 for the "repair". I have over $1200 in budget charges for a car that was supposed to be $281 + insurance. Please let me know how we can reconcile this. Thanks in advance.
Additonal Fees Charged Negativ: I was charged additional airport fees that I should not have been charged.
I was charged a mandatory insurance fee that I should not have been charged.
Please contact me
Managua Airport Budget Rent a car Positiv: ConvenienceNegativ: Paying twice for insurance
Positiv: The vehicle got us where we needed to go. Sufficient seating and cargo capacity for six. Nice customer service at pickup and dropoff.Negativ: Car underpowered. Clutch seems loose. Oil light came on twice (all fluid levels fine).
Most illegitimate rental of my life.Positiv: There was an actual office.Negativ: Upon return, the Budget employees tried to make me take ownership for some of the damage that I had included on the existing damage report. Worst rental experience I've ever had.
Insurance price not includedNegativ: The oblige us to pay an additional 13$usd per day for insurance we didn't want/need. The counter rep was rude.
Positiv: Everything was so good by the agents who took care of me in their
Nice car. Goid servicePositiv: The car was ready, very clean and handy and we were expected at the airport. I am quite satisfied. Dollar company quite easy to locate in Managua airport. People quite kind and helpfull. Kayak answered promptly to my question. However I would prefer a telephone number which could be easier.Negativ: Very difficult to reach the company dollar from France. Impossible to have a phone number. It would be highly appreciated to have the exact total amount of the rental before getting to the airport. The taxes and additionnal fees are a really bad surprise and almost double the initial announnced cost.
they didn't want to take my credit card insurancePositiv: good car Negativ: they lied to me when i got to the airport they told me to get daily car insurance I told them that I got my credit card insurance (amex) with a letter for them in hand. they didn't accepted it and didn't want to give me the car until I accepted the other insurance
I never happen to me I never gonna get a car from them again
Suzuki Grand Vitara rental Positiv: Car worked well, we did use the 4WD on two occasions and we're glad to have it. Previous rental in Nicaragua did not have 4WD, so we learned from that. You must be OK with manual transmission. Main roads are fine but to get to hot springs, some beaches, waterfalls roads are rough.
great experiencePositiv: easy to book
great staff at pickup/dropoffNegativ: we were charged a mandatory Nicaraguan 'insurance' fee that was not noted at time of online booking... the fee added almost $200 to our booking which is a lot, and the agent at the pickup said it should'be been on the website as it is a nationwide policy. not very impressed to fork out additional $200 because of an oversight on your part
Hassle freePositiv: Friendly, helpful staff
Positiv: I did not like itNegativ: Too many hidden fees. Paid taxi cab to find this place is not serious about the quoted price. They don't care. They are arrogant. Pay or leave.
Great StaffPositiv: The agent offer the Mobile WiFi which end it up to be a great access specially when travelling w teenagers and being new to the area. Very helpful tool, that was the highlight of our trip since we could use it anywhere,
Great CS from the counter staff as well as the guys at the p/u area...
ProblemlosPositiv: Das Personal war freundlich und hilfsbereit
Negativ: Newberg office was closed.
Sounded Good, but Fell ShortPositiv: The Enterprise Representative. She did a great job. The Jeep was cute, and was in good working order.Negativ: Car was dirty. Sticky gooey stuff in the cup holders. Only 1/2 tank of gas to start. Insurance cost as much as the rental itself!!!
Positiv: The additional insurance Kayak sold me was useless at my destination in Nicaragua. I spent over $50 for nothing.
Positiv: Everything was as we'd arranged, even though our flight had been delayed and we had had no way or contacting the car rental company at Managua Airport.
All the personnel we met were helpful, friendly and spoke more English than we can speak Spanish, which was reassuring.
The car was small but economical and gave us no cause for concern.Negativ: At the airport car rental office we were informed that the insurance we had purchased through Kayak was not fully comprehensive, and to have peace of mind and be fully covered we had to buy extra insurance.
Apart from this, we had no problems or coplaints
Negativ: Newberg Büro war geschlossen.
sich ganz gut, aber nicht gelungenPositiv: Das Unternehmen Repräsentanten. Sie hat sehr gute Arbeit geleistet. Der Jeep war süß, und war in einem sehr guten Zustand.Negativ: Auto war schmutzig. klebrig klebrig Sachen in der cupholder. Nur 1/2 Tank von Gas zu beginnen. Versicherung kostete genauso viel wie die Miete selbst! !!
Negativ: poor customer service, unfriendly. also, they wanted o charge for something included in the protection I had purchased
Good valuePositiv: Didn't have to pay extra for all the dings driving in Nicaragua. Pretty cheap rental for 2 weeks.Negativ: The fact that the price on the National site did not reflect the extra $12/day I had to pay for obligatory "no fault" insurance. Thus doubling the cost for the rental period.
Negativ: It was closed
the oldest trick in the bookPositiv: They wanna charge "mandatory 3rd party liability insurance as corporate policy". Even if I already have much higher coverage on my personal policy, my icredit card and other sources. Went to Hertz instead.
Negativ: Car was not what I expected, this similar thing is out of hands, called central office in Managua first the person hanged up, second when we asked for the number for the airport gave us the wrong number twice...
Positiv: Easy access Negativ: No English, after cleaning the mats prior to drop off they tried to charge me Because the carpet was wet, claiming the car was put into the water.
Payless old carsPositiv: Cheap rates but don't worth itNegativ: The car has 74,000 miles it was horrible
Negativ: Es war geschlossen
alte Autos zu beobachten ist mit keinem GeldPositiv: Günstige Preise, aber tun Sie es nicht wertNegativ: Das Auto hat 74.000 Meilen es war schrecklich
Surprise!Positiv: The man in the lot was personable and very helpful. The office folks were good.Negativ: There was a required insurance that came as a big and expensive surprise.
Great servicesPositiv: Good costumer service, great crew. All the cars are in great shape Negativ: It was kind of pricy gor the kind of car that I rent
Positiv: attention and availability were good.Negativ: long time to wait for delivery of the vehicle and many objections of previous damage on this one when returning the vehicle.