I got free upgrade and car was lovely staff very friendly and very proPositiv: Professionalism and friendly Negativ: Nothing
Terrible costumer service Negativ: The Hertz kiosk at NUE Airport was terrible. Poor customer service. The worker would not give me a car rental because she gave our car away. Then, wouldn't give me a refund.
Tryed to charge me for damagePositiv: Car was fine. Negativ: I returned the car, checked it with the attended got a signed copy of return saying that there was no damage... Then 3 days later I got charged 400 pounds for damages to bumper and hub cap