Mietwagen in Omaha

Customer Service drives everything

Positiv: The vehicle was neat and clean.

Negativ: The customer service around my rental left me thinking I will never rent with Alamo again. There was no Alamo clerk available at pick-up. The clerk (National) who ended up helping me was deceptive not only about the change in daily rate (which tripled) but also the lied about the changes he made to my reservation. The corporate service line was non-American and completely unwilling to help correct the problem. There was no one available when I dropped the vehicle off to confirm the condition of the vehicle or the amount of fuel. Very, very disappointed.

Negativ: I was disappointed that ordering an SUV actually means "compact-SUV"... i feel the ordering process could have been more clear. I had to move to a larger more expensive car once we got there. At the end of our trip we needed the car for an additional day, we were charged almost double the daily rate for 1 more day. I felt like you were taking advantage of us... we had no other options so we had to pay it.

Positiv: I very much liked driving the Pacifica that I leased.

Negativ: The price when I was picking up the car was way more expensive than what had been quoted to me. The original price for a full size was $264.87 for a week, including taxes and fees. There were no full size available, so they upgraded me to a Pacifica, but charged $439.58. I was able to get a vehicle for $316.81. When I am quoted a rental car total, I expect to pay that price.

didn't have the car i reserved

Positiv: the car drove well. the pickup agent was friendly.

Negativ: didn't have the car class i reserved (premium)

Lack of Selection made value very poort

Positiv: What I liked was that the car was clean, and that the lines for pickup and dropoff were low. That car was adequate for the trip, but just barely.

Negativ: Airport rentals, which I know were expensive, should have had better cars for the kind of price I paid. Instead of getting me a nice Toyota, Nissan, or Chevy, I was placed in a Lancer, which was ill-equipped for the driving I was doing. The Lancer also lacked basic lumbar support, which the other cars likely would have had. They did offer a VW, but only if I paid the full-size price. I was already paying $330+ tax for the week (when KAYAK pffered $160-200 for off-airport rentals). To make me particularly angry - Avis did have Camrys available, but only to the "AVIS Preferred" members. I will not be going to Avis again.

Did not honor reservation rates

Negativ: Avis charges more than $50 over the reservation quote.

Positiv: Service was great!

Negativ: Didn't have the vehicle I reserved so I had to take an SUV which I didn't want. Didn't have the car seat I reserved. Charged more than I was quoted. Unpleasant, slow service.

They didn't have the car I reserved, had to go to

Negativ: I felt like I was in the Seinfeld skit about taking the reservation but not holding the reservation.

If your flight is delayed, Budget doesn't care.

Negativ: The OMA airport Budget rep will gladly give away the car you reserved if your flight is more than 2 hours delayed. And they'll be happy to offer any option they have left at the same price, instead of offering a discount for a vehicle you don't want. I walked over to the Hertz counter and they apologized for my inconvenience and the rude behavior of the Budget representative and offered me a better price at the size/style I originally reserved through Budget. Guess who gets my business going forward?

Terrible customer service

Positiv: Rented a dodge caravan. Nice car.

Negativ: The customer service at budget was terrible. She let someone cut in front of us while I was tending to our infant, then was just rude the entire interaction.

Negativ: They charged us $700 for a 3 day rental. We were 1 hour into the 4th day and were charged 4 days for everything. We were not informed of the way this works. I have never paid that much in my life at enterprise and national. Will not use them again.

very mis leading

Negativ: Was told it was unlimited miles in green with checkmark and got to counter was told 200 is cap?? Cancelled rental and went to another company! We rent 5+ times a year a will NeVER use kayak for rental cars or dollar!

overcharged

Negativ: when I pulled in, the woman working there told me to park in a space. The next day I received a voicemail asking if I'd returned the car yet. I said I had returned it on time the previous day. My credit card was charge about double the expected amount, becuase they added an extra day and a full tank of gas, altought I had brought the car back full.

Eppley Omaha Dollar Rental not reputable

Negativ: First no issues with Kayak website or service. Omaha Eppley Dollar Car Rental is independently owned. Returned car at 4:30 AM to catch a 6:00 AM flight. Time is before any lot attendant is on duty but knew this in advance and where to return keys. Dollar claims the car wasn't returned until after 6:00 AM and then tried to charge an extra $80 for apparently 2+ extra hours when I originally had the car for 5 days @ $154. I'm pretty sure they do this to all their unsuspecting customers when there is after hours return of vehicle. Called them twice, manager (Crystal) never returned my first time. Second time, the service person said they were not authorized to remove charges - only the manager could do that - the same person who refused to return my call. Just disputed with my credit card company rather than waste my time with a dishonest company. Won't be doing any business with them in the future. Buyer beware.

Positiv: People

Negativ: Car seats were stained. Facilities are challenging during construction.

Positiv: Pick up and drop off were easy and.convenient.

Negativ: The price at which I reserved this car was $40+ less than what I actually paid. Major sticker shock that I attribute primarily to Kayak. The car was a bit beat up and got poor has mileage

Positiv: It drove.

Negativ: Car was not powerful, $40 toll charge (I know I went on a toll road, but Hertz told me it wasn't going to be anywhere near 20.), car smelled like cigarettes and other people, car had terrible mpg.

Bait and switch

Negativ: I was duped into renting from Hertz after purchasing tickets to the airline. I attempted to scheduled and later confirmed over the phone that I was going to be flying into Omaha and needed the car at Hertz near the airport. Reservation was for across town in West Omaha. My price more than doubled.

New charges everytime i went though their door

Positiv: The car was okay but would have like a heads up on e15 gas required.

Negativ: There was a 200$ deposit not listed on your website along with the rental cost. Oh and then when the 200 was paid was told there was a extra driver fee ( ya would think for over 1000 miles they would want 2 drivers) but never charged then added back on when we returned car. No one seemed to have an answer as to how the reservation ended a day earlier then i had paid for already. Worst company i have ever dealt with.

Disappointed with Hertz

Positiv: check in and return were fine but no better than the other guys I rent from usually.

Negativ: Car was a Nissan Rogue, which I am unfamiliar with but I figured it would be fine, since it was Hertz. I had asked for a full size sedan but thought an SUV would be fine--has in the past with other companies. I am tall. 5'9 The driver's seat wouldn't go back far enough and my legs were cramped. I am 70 years old and need some seat adjustment. The seatback would hardly adjust, basically had two positions. It drove fine but just wasn't comfortable . Of course, you don't realize this until you are on your way and don't have time to go back. I haven't rented from Hertz in a long time because you are usually so expensive. THis time your price was great, comparable to others but with Hertz I guess you get what you pay for.

Negativ: I ordered and paid for in advance a full-size car and when I got there also that was jeeps in a small SUV. All the information I gave online I had to give again, it was like starting from scratch what is the use.

Ripoff

Positiv: Nothing

Negativ: $50 charge to cancel res. because Hertzmoved it's facility off airport! So that's my fault?

The car smelled terrible and there was mud smeared all over the trunk.

Positiv: Service

Negativ: The state of the car

Dirty car. Long wait for drop off

Positiv: Decent vehicle. Good price.

Negativ: The seats were messy and should have been cleaned. It took me over half an hour to drop it off and check out. I had a flight to catch and was not impressed with the employee who left the building with a long line of customers waiting to be helped.

Smoke free car is great and all but...

Positiv: It was a clean car, they nailed the easy part

Negativ: My car was upgraded from what I reserved which I paid for in fees. They charged me for an extra day. I was told of exorbitant under 25 fee all while a staff member attempted to jump and slide over the counter. You would think cars that require someone over the age of 25 to drive would also have such age requirements of the people renting them and asking for such fees.

Negativ: Didn't have a car for me. Rude unhelpful

Nobody there. Had to rent from a different company

Negativ: I still don't know if they were closed but nobody was there when I showed up (despite the fact that I had a reservation) so I rented from Avis..

No one at the service desk

Negativ: No one was at the desk even though I had a reservation. I ended up using another company that actually had a staff present and the other company honored my price I had secured through Payless and gave me an upgraded car.

Hidden charges

Positiv: Car was fine. Employees and airport setup were horrific.

Negativ: The price at pickup was higher than the quoted price on the internet then on drop off they wanted to nitpick about time. Ended up paying $50 more. So low price may not be honored.

False advertising

Positiv: Did not even use my kayak reservation or thrifty bc when I picked up the car, I was told that I did not have unlimited mileage, even though my reservation email specifically stated I did. They wanted to charge me .25 per mile anything over 1,200 miles. I rented with another company with unlimited miles for a slightly higher price. Good thing too, we put 2000 miles on car.

Positiv: The car I received was nice.

Negativ: When I picked my car up at the Omaha airport, I was told my rental would be over $20 more than the reservation price I was given on Kayak. She said it was extra taxes and fees - even though my reservation price included both and the dates/times had not changed. Frustrated, I went to a different clerk and was given a different price, $8 over my confirmation price. Tried to scare me into super expensive insurance too, and wanted to charge an extra $10/day to have a second driver?!?! SCAM! Will not rent from them again.

Rate change

Positiv: I listed midnight for the pickup, not realizing that this changed the day so you jumped the rate by $150. Really disappointed.

No car available that we reserved

Negativ: Tire went flat when my wife was 10 miles from pick up and they charged us for a full size as they said that was the only car available. We rent once a month from drifferent rental companies we will never use them again!

Negativ: I was at the airport to pick up the rental car at 6:00 AM when the desk was to open. I waited till 6:18 and went to National and rented a car from them at a higher price. While renting the National car the Thrifty agent finally showed up and could of cared less that he had just lost a rental and had put me behind schedule by 25 to 30 minutes which actually put me further behind as I had to encounter rush hour traffic.