Positiv: Car drove welL. No drop-off fee for returning to a different city in FloridaNegativ: Agent in St Pete was slow as molasses. Car smelled like air freshener was used to mask the smell of cigarettes.
Did not have a car for us Positiv: The price...I guessNegativ: We reserved a van for our family vacation far in advance. When I arrived on the morning g of the reservation, I was informed there were no vehicles. They didn’t bother to call me so I could make other arrangements. It was right after a holiday weekend so we couldn’t find any other vehicles and had to take multiple cars on our trip. Very disappointed.
Positiv: Clean and quickNegativ: A little pushy to join their online services
Car smelled like vomitPositiv: The employeesNegativ: Puke odor does not make for a pleasant ride : /
Positiv: The car was very nice. The check in and check out was
efficient and prompt.
Good team which works there.
Negativ: Got a ride local friends from airport to car rental. It took 30+ minutes to go 10 miles. We missed the 2 PM closing by 10 minutes. We had no idea the place closed at 2 PM on the weekend. This was not mentioned on any correspondence. I switched the drop off to the airport for over half the cost of a week's rental. I call that excessive!
Positiv: Sauber und schnellNegativ: etwas aufdringlich, sich ihnen anzuschließen online Services
Auto roch nach ErbrochenemPositiv: Die MitarbeiterNegativ: Geruch nach Erbrochenem machte es nicht zu einer angenehmen Fahrt : /
Positiv: Das Auto war sehr schön. Die Check-in und Check-out war
effizient und schnell.
Gutes Team, das dort arbeitet.
Balllliiiiiin!!!! Got a car for $20 no limit on miles whaaaa!?!? Positiv: I'm pretty sure this is the best deal I've ever gotten with a rental car. I needed to drive the kids around so they could get mooon pies and other dollar snacks, so I decided to get the cheapest most uncomfortable car I could so they wouldn't want a ride- but lone behold...they still did. It helped my pocket out majorly- thanks dollar rental I'll be back! Negativ: The cars engine seemed finicky. BUT! It was fine and I drove 400 miles with no problems.
Very friendly, efficient service Positiv: No lines, clean car no hard sales for insurance Negativ: Nothing
Worst experience possibleNegativ: The booking was apparently made with a location that was nowhere near the airport we had said we were landing at ( St. Petersburg Clearwater airport) that we discovered when we landed did not have evening office hours and was closed and even had it been open, did not have shuttle pick up at this airport. So we were stranded with no car. We had to rent from another company at the airport during the most expensive week of the year for car rentals in Florida. If our credit card was charged for this reservation ahead of time, I want the full amount refunded immediately and if I were your company, I would reimburse me for the increased cost of renting the car I did at the last minute when we arrived at the airport...Edward P. Allen Jr.
Sehr freundlich, effizient ServicePositiv: Keine Schlangen, saubere Autos nicht schwer Verkäufe für VersicherungNegativ: Nichts
Negativ: Car was a little dirty when recieved
Positiv: Accommodating and attentive crew; excellent!Negativ: The vehicle desired wasn't available in spite of early booking and confirmation number.
Just okayPositiv: The steering was vary loose in the Kia. Passenger seat was lower then the driver's seat. And we could not adjust it. Old drink spills on dash and on the left. Door in back. And a very gritty dash. The car needed to be washed.
Great Service From Dave at 5th Ave South In St. PPositiv: Dave stepped to the plate and assisted me over and above at the counter. due to some unforeseen issues on my end with the rental registration .
Great locationPositiv: Very easy to pick up out rental-short walk away from the doors of the arrival gate at St Pete Airport.Staff very nice
Negativ: Auto war etwas dreckig als bekam
Nur okayPositiv: Die Lenkung war variieren lose im Kia. war niedriger als Beifahrer dem Fahrersitz. Und wir konnten nicht einstellen. Old Getränk. Bindestrich und auf der linken Seite. Tür in zurück. Und ein sehr kiesig Dash. Das Auto gewaschen werden mussten.
Positiv: Model was good value. Hertz representatives were very pleasant Negativ: The car smelled of smoke. There were ink stains on the seats
Would not accept insurance pre purchase They told me they wouldn’t aNegativ: The entire 3rd party purchase experience
Positiv: The agent was quick, no problems
Positiv: the location, and service at pick-upNegativ: the extended wait at drop-off
Rental made easyPositiv: It was cheap and the process was fast without delays
Great staff experiencePositiv: My rep Kendall was excellent, knowledgeable and very efficient.
I was upgraded comp because I needed a car to fit my dad's walker in the trunk.
The car was super clean and did not smell like chemical spray which was awesome!
It came with complimentary Sirius Radio and I really enjoyed the Coffee Latte channel.Negativ: It was a brand new car and it did not have bluetooth! I didnt think they made any cars without blue tooth these days.
This was inconvenient because I had to do a lot of business calls during this trip ad it was hard to drive and talk over the phone.
The only reason drop off was good and not excellent was because I dropped it off late night and left the key in the slot but did not park it in the right place because the signage was not clearly marked.
Irma escape vehicle Positiv: We asked for a car with a full tank and that is what got us out of Florida before Irma. Thanks Hertz!
Stay away from Hertz Orlando internationalPositiv: One of the many employees there that knew how to do the right thingNegativ: Poor customer service does cover what me and my family experience on our vacation. However, borderline abusive sounds about right.
Positiv: The vehicle was excellentNegativ: Their were way to many hidden fees. After I saved the vehicle and paid for it on my credit card the there was an addition $75 for taxes and fees and then I got an addition $30 charge for tolls. It needs to be stated before leaving that there is not an easy pass in the vehicle and that I would be charged for the tolls a week later
Horrible Positiv: Nothing Negativ: They were very rude towards me and my girlfriend. Will not be returning.
Positiv: Happy with vehicle, smooth transition at deskNegativ: everything fine
EasyPositiv: Easy access...friendly clerk. Counter directly across from baggage. Couldn't be easier.