Great experience over all.Positiv: Great car. Great service. Great price. Win all around.
Tolle Erfahrung über alles.Positiv: Tolles Car. Der Service war Klasse. Super Preis. Gewinnen Sie alle um.
Positiv: easyNegativ: NA
great check-inPositiv: the check-in rep was a new employee, but we would never have guessed it. he handled our rental in a professional, courteous manner and we were delighted. hire more employees like this thrifty and we will keep coming back!
Negativ: I did not have a pleasant experience at check in. The representative made me feel that I had to pay lots of more money on insurance and expect toll road charges Even though I said where I am going there are no toll road fees. I did not have a good experience I wish I went to another rental service
Negativ: I wasn’t allowed to rent a car because I was using my debit car so I went to budget and they took care of me
PressuredPositiv: Quick service,excellent vehicle,reasonable priceNegativ: Rental counter clerk was very pushy to sell us additional insurance coverage. Even after we signed refusal,she kept warning us of consequences to the point of making us very uncomfortable.
issues with getting the rental car and clarity of chargesPositiv: The lot attendant at SeaTac... he was a nice young gentleman. Negativ: there were agents available at the counter but they directed me to a kiosk for checking in that took a long time and was uncomfortable and difficult to use. The person on the other end initially thought I was for a Hertz checkin and said they could not read the information that I held up to question thier extra charges for being two hours early (received extra charges for early pickup).
Then, when I went down to get the car they directed me to Area C but there was not Area C. The lot attendant was nice though and helped me out.
People in the checkin area seemed lazy and only interested in talking wtih each other... NOT helping customers.
Desk agents liePositiv: Agent at the counter made it seem as if I had to buy a special insurance they sell in order to make it across the border into Canada. After speaking with a few people I realized I had been deceived by the counter agent at thrifty. Really disappointed with what is a scam. I went with thrifty because I would expect a higher level of professionalism but I guess I was wrong.
Insurance ScamNegativ: The agent pushed insurance I did not need.
Negativ: The added charges for a second driver.
Car was dirty and the doors didn't work.
TrickyPositiv: The staff outside was very nice and helpful. The car was clean and nice. Negativ: The initial agent (at the counter) tricked me into taking the insurance offered by Thrifty. I was not given the option to decline any coverage. Very tricky and manipulative.
Positiv: Did not return here changed booking
Just O KPositiv: Easy pick-up and good value.Negativ: The push for extra insurance. It would double or triple the rental fees.