Excellent staff.Positiv: Great customer service.
Das Personal war exzellent.Positiv: Toller Kundenservice.
One crazy thing after anotherPositiv: The cars were clean.Negativ: I rented an automatic because I don't like to drive standard. I rented a 5 seater because I needed an extra car to drive around my family that were visiting. I arrived that morning and received an automatic 8 seater van. Not what I requested, but really ok. The next morning the van wouldn't start. The Enterprise staff made some fairly ridiculous suggestions to fix it (such as, put it in Park and did you give it gas), and then told me to call my own car repair service since they couldn't get out to me for the day. After several hours and two trips to the business, they finally agreed to tow the van and provide me a new car . . . once they had one. Several hours later, they called and told me that they had a small manual shift car. I found a ride to Enterprise (again) and was given a 2 seater smart car manual shift. Nothing could be further from the original reservation. They said they would call me if they found another car that better met my needs, but I did not ever receive that call. When I returned the car, I was offered 20 euros for the inconvenience. 20 euros for a four day rental that was only of use for its original intent for one day. Wow.
Secondly, when we rented from Hertz, they were able to tell us that our credit card had car insurance that covered rentals. Enterprise could not tell us if the one we had did or didn't and insisted we buy insurance from them.
Service badPositiv: Car was fairly new and I did get a free upgrade. Negativ: When I arrived at 12:10 to pick up my car he wouldn't let me in because he said they closed at 12pm but it says on the door that they close at 1pm. He kept me in the rain for 5 minutes to tell me eventually that it is 12pm because it is a holiday. After a while he let me in when he realized he was being a dummy. Poor service to someone who has use them multiple times. Sad.