MileagePositiv: Staff was easy to work with and location was convenient Negativ: Car had almost 40,000 miles on it although it worked okay
Excellent RidePositiv: Great car and rate. Would’ve spent more if I went any other route.
Positiv: Easy drop off and pick up.Negativ: None
Negativ: The van I reserved was not available when I went to pick it up. I was overcharged for the vehicle after I dropped it off. Despite filling the tank, I was charged a $32 refueling fee. Took 4 separate conversations with customer service to adjust the charges and it still paid a higher than the rate I was told at the counter, "but there is nothing we can do about the representative giving you false information." The local facility is understaffed and the cooperate support / customer service is pitiful.
Car in poor condition Positiv: The car had multiple scratches and small dents.
The back seat appears to have a possible cigarette burn.
Car great and clean, little pricey, drop off misinPositiv: Car was new, clean, great condition
Drop off rate not heinousNegativ: Customer service giving conflicting information via the international telephone hotline. Ended up speaking with at least three different people.
KilometerzahlPositiv: Das Personal war umgänglich und die Lage war praktischNegativ: Auto hatten fast 40.000 Meilen auf es obwohl es funktionierte in Ordnung
Ausgezeichnet mit demPositiv: Tolles Auto und Preis. Ich habe bisher noch mehr, wenn ich andere Route.
Positiv: Einfache Zustellung und Abholung.Negativ: Keiner
Auto in schlechtem ZustandPositiv: Der Wagen hatte mehrere Kratzer und kleine Beulen.
Der Rücken zu haben scheint ein möglich Brandlöcher von Zigaretten.
Auto toll und sauber, etwas teuer, Absetzung FehlinformationPositiv: Auto war neu, sauber, super Zustand
Absetzung Tarif nicht schändlicheNegativ: Kundenservice gaben widersprüchliche Informationen über das internationale Telefon Hotline. Schließlich spricht mit mindestens drei verschiedene Leute.
I didn't expect..Positiv: It got me there with no major issues.Negativ: It had been smoked in and it surprised the attendant whose cleaner didn't alert him. It felt like it was a car on the Log Ride at the amusement park so either the alignment was off or this is the scariest designed car ever.
Positiv: Short line checked out quickNegativ: Girl at desk was rolling her eyes and slightly aggressive towards customer on phone.... no customer wants to see that. There was also an issue with a partial refund ( for the gas I put into the vehicle I had to return) for which I was dissapointwd to see her blame the previous employee that rented me the car. I ended up only getting part of a refund I was promised but dude that even bother mentioning as it was all I could handle. It's unfortunate paying less results in less customer care
Positiv: personnel friendly and helpful. Easy to get to and no waiting for the return.
Negativ: Dropping off in NC took 90 minutes! Computer was down, software antiquated, only one employee trying to deal with a bunch of pre-holiday rentals. Won't be using Budget in Winston again.
Positiv: The customer service.Negativ: Everything was ok.
Pick up was quick, easy and conveniet.Positiv: Excellent vehicle with low mileage. Staff friendly and helpful. Pick up went smooth and I highly recommend this location. We've dealt with them before,very professional.
Was unable to rent a car. Absolutely no one could Negativ: Being denied a rental for no reason.
Ready ahead of time, but tried to price gouge me aPositiv: The car was ready an hour before I said I would pick it up!Negativ: They tried to charge me for an entire week when I had the car for 2 days. After pointing it out to them, they seemed flustered and didn't quite know how to fix the issue at first. The reaction seemed as though it was no accident unfortunately. Will not be returning to this location.
Negativ: I was told that on return of the vehicle I could charge the rental fee to a different credit card. When I returned the vehicle, nobody was at the desk and there was a sign directing me to put the key, etc. in the drop box. I called when I got home and was told by someone in Budget's office (not the local office) that I could not change the card then and that I would have to call back in 48 hours to do so.
Positiv: Personal freundlich und hilfsbereit. Leicht zu erreichen und keine Wartezeit für die Rückkehr.
Positiv: Der Kundenservice.Negativ: Alles war in Ordnung.
Abholung war schnell, einfach und praktisch.Positiv: Ausgezeichnet Fahrzeug mit geringer Kilometer. Das Personal war freundlich und hilfsbereit. Abholung verlief reibungslos und ich empfehle dieses Lage. Wir haben mit ihnen zu tun hatten vor, sehr professionell.
Dreat rental experiencePositiv: This was my first time using Kayak to get a rental car and it was a very easy process. The price was the same when compared to Enterprise Car rental but I had to enter discount codes to get the best price on Enterprise so this saved me the hassle of that extra step. Plus you can purchase 3rd party car rental insurance for less than half the cost from the renter.
Great ride, excellent servicePositiv: Car was clean and well maintainedNegativ: Soap in washer fluid
Tolle Fahrt, der Service ist ausgezeichnetPositiv: Auto war sauber und gepflegtNegativ: Seife im Wischwasser
SMoker's Car; Required Undisclosed "Concession Fee" When Paid in FullPositiv: Size of vehicle was what I needed.Negativ: Arrived at Hertz and vehicle smelled of smoke. Offered a different vehicle at different location but wasn't as large. Most disgusting was when I incurred a previously undisclosed "Concession Fee" after I was led to believe I had paid in full. As my reservation was nonrefundable, I had no choice but pay or lose entire prepaid rental. Please seek a refund from Hertz on my behalf.
GREAT VEHICHLE!Positiv: I was pleasantly surprised when I entered the car and it was equipped state-of-the art equipment. Additionally, having access to Sirius XM radio was definitely a thumbs up! It made my drive to Cleveland (8 hrs. from Winston Salem) an enjoyable ride.
Road tripPositiv: Great price easy and fast rentalNegativ: Every thing was great
What car?Negativ: We were told the car wouldn't even be on site till after 12 and we needed it by 8 am for a 7 hour trip. I have never had a car rental place NOT have a car for me to rent when I pre-ordered weeks earlier. Not a good experience for me. We had to delay our trip till they could have a car driven to the site.
The car we ended up getting was filthy inside.
Easy and priced rightPositiv: Transaction was simple and affordable. Exactly what I needed.
Fast and courteous Positiv: Ease of pickup and return.
Best dealPositiv: No pressure, easy pickup and drop off, clean and nice model,, friendly counter service.
Great rental experiencePositiv: Car was clean and comfortable. Loved XM radio.
Worked out in the endPositiv: Friendly, helpful staff. clean, new cars. Enjoyed eventual upgrade after swapping out car 2x. Negativ: 1st car had a broken driver seat (wouldn't move up/back). 2nd car had a loud engine that didn't seem to be functioning at its best, despite having been reportedly recently inspected.
Negativ: The battery was dead and the car had to be jumped off 4 times. Took the car back Saturday at 5 to drop off early and tried to call and let someone know the car had been returned two days early and what the problem was. After several attempts at calling and getting a real person to talk with the two people we finally got could not/would not help us make a note the car was left early. Very poor customer service.
Terrible Company and place. Paid for car and they refused to give carPositiv: Nothing! kayak should remove Hertz from their deals. Hertz will not honor themNegativ: Everything. The attendant at the car rental was racist. I had to go find her and it took15 minutes because I was there on time. The car was not ready and I want her fired so she cannot do that to another minority, her name was Deborah and she worked at the car rental in Winston-Salem, NC right by the Smith-Reynolds Airport.
Great ServicePositiv: The agent was courteous,friendly, and efficient. She made sure we had the vehicle we wanted and had it available clean and fresh and ready to go. The price was right as well. No problems at all and we were very pleased with the great service and experience.Negativ: No complaints except the taxes which were more than Hertz was charging for the vehicle. Something is terribly wrong when the government is getting more for doing nothing than a business charges for providing it's service and/or product!