Günstige Flüge mit Icelandair finden

I didn't get to go

Positiv: Flight rebooked fort they next day

Negativ: Am waiting at hotel (only gave voucher for a single room for two people - my nephew and I). Room won't be ready until 14:00. We are exhausted from an overnight flight and have no where to go so we're stuck at the hotel. For several hours. I am tired and cranky.

Positiv: I was able to board next flight and make destination same day. Glad they could fit us on plane but so much trouble to get onto the plane. Random security check and did not write seat number so I was last to board and delayed the flight.

Negativ: No communication between staff, bags did not make it, random security checks even though I have gone through security at original departature city, no bottle of water given on flight back.

Positiv: On board entertainment was excellent

Negativ: flight was delayed and crew and captain would state it would only be a few minutes while we sat on the tarmac for 2 hours. captain also did not tell us what was going on and no updates.

Positiv: Being handed a bottle of water on boarding was nice, and the crew on the plane was very friendly

Negativ: We knew you had to pay for meals ahead of time if you wanted them, however Iceland Air doesn't even provide snacks on their flights. This was unknown prior to the flight. Luckily we had snacks with us, but for someone who might not, that would be a long flight especially the day flight on the way back. Additionally, my luggage got left in Iceland on the way back to Toronto, and the desk agent in Toronto for Iceland Air could not have been less helpful.