Hotels in Macau

Positiv:: Größe und Ausstattung der Zimmer. Der Service ist fantastisch. Hotel hat eine gute Lage für die Erkundung von portugiesischen Vermächtnissen auf Halbinsel.

Positiv:: Amazing tower view. Excellent facility and service as always. Would be perfect if bluetooth speaker is available.

Positiv:: Location, staff were very friendly and helpful, and facilities were amazing

Positiv:: Mandarin Oriental Macau was simply awesome...

Negativ:: Not a compliant or concern to mention..

Positiv:: The service was great!

Negativ:: The restaurant on the second floor served very mediocre dishes for a premium price. The service was great, but the food itself was quite disappointing.

Positiv:: Excellent location with spectacular sea view, and shout out to the staff at the gym for giving me a detailed tour (and all other staff are friendly and welcoming), highly recommended if you want to look for a high-end accommodation in Macau.

Positiv:: Great room, great service and the staff are all friendly.

Positiv:: View and specious

Negativ:: Not including the breakfast; staff came in to set up for sleeping while we were not in the room, one of my friends got scared thinking went to the wrong room!

Positiv:: All the staff i met were friendly, attentive and professional, whether its the front desk, concierge, the pool, restaurant and the house keeping staff. food is excellent. Service very good. Very comfortable stay, spacious room.

Positiv:: The staff The view The location

Negativ:: The hotel was helpful in all ways I got stuck there during a typhoon where no boats, cars, or planes could leave the island. So i just had book something and this is what was available. The staff was helpful and full lf good smiles. They were good in giving information and checking things up regarding the typhoon. The suites were great with an exellent view . Didt really get enjoy it and check the rest of the property out since we checked in late and left early morning

Positiv:: Die Lage des Mandarin Oriental Macau ist hervorragend, direkt am Wasser mit Blick auf den Macu Tower. Das Personal ist sehr zuvorkommen und hilfsbereit. Wir haben ein kostenfreies Upgrade auf eine Junior-Suite erhalten. Tolles Zimmer mit grandiosem Ausblick.

Negativ:: Einzig der Preis für das im Zimmerpreis nicht enthaltene Frühstück von rund € 28,-/Person fanden wir etwas hoch. Natürlich ist das für ein Hotel dieser Kategorie durchaus üblich.

Positiv:: The cocktails are to die for and the staff made the visit to bar very special indeed. The dinner was a 5 course sampling menu which was excellent and interestingly the staff canvassed our opinions on the different dishes chosen. Delicious and fun.

Negativ:: The pool was closed, but that was due to the inclement weather, so not much to complain about really.

Positiv:: Sehr schönes Hotel mit guter Lage, verbunden mit MGM. Freundliches, zuvorkommendes und hilfsbereites Personal. Sehr saubere Zimmer.

Positiv:: The room is really comfortable and the staff always willing to help

Positiv:: Hardware is exceptional, as expected from Ritz Carlton

Negativ:: Check in waiting time was slow as there was only one staff working on that whole level.

Positiv:: Best hospitality and extreme luxury experience ever We had a premier room.. you heve to see before to believe it.. just woooow

Negativ:: Nothing

Positiv:: Brilliant stay. Very personalised.

Positiv:: Poor training in customer orientation

Negativ:: Very rigid

Positiv:: Well designed properly, cozy and comfortable. Very exclusive feels!

Negativ:: The outdoor swimming pool . Can’t use it during cold season! Can’t enjoy it.

Positiv:: Outstanding standards of suites luxury standards and the staff services. Experienced in various suites staying experiences Ritz Carlton Macau offered the most 5 star+ experience to us amongst the others that the staff services must take account for the contribution to the total guest experiences. There is a subtle refinement between "excellent services" and "always endeavouring their best" and the staff from Ritz-Carlton Macau achieved the latter.

Negativ:: While guests may pay to choose the hotel brand, but never be able to choose the accompanying neighbouring guests. Surprising the chunky door of the suite did not soundproof much and other guests do come and go during 12am to 4am after having fun in the casino or with alcohols. I was working overnight so kind of worried my family got bothered in their dreams.

Positiv:: Everything

Negativ:: Nothing

Positiv:: Very outstanding service, over delivery which gave me and my kids lots of surprises. All the hotel staff I met are very friendly, helpful and professional. They provided help without I asking for, eg offer to take pics for my family when the staff see us holding the phone, prepare the high hair for baby when saw that a baby with us! Very considerate staff!

Negativ:: No

Positiv:: Very few hotel makes you TRULY feels welcomed. Makes you TRULY feels that they care about you and your needs. Ritz Carlton Macau can. As a repeated customer, from the moment that I steps into the lobby, the moment Ritz Carlton's signature fragrance hits my nostril, to seeing the smiles of the staffs and all the familiar faces that call you by name... it just feels like coming HOME. It's like returning home after a long journey. That sense of "belonging" is so overwhelming that you can't help but feel happy and put a big smile on your face. Sure, it cost more than most hotels in Macau, but believe me, there is just no place like it~

Positiv:: The location is great and shares access with the other nearby hotels and casinos, including the themed Venetian and Parisian. The staff were absolutely faultless and the hotel was spotlessly clean.

Negativ:: We stayed at the St Regis Macau two weeks after experiencing the St Regis Zhuhai and although both are 5 star hotels there is an enormous difference between the two. The St Regis Macau is obviously an acquisition of an existing hotel, whereas the Zhuhai property is a brand new building that is absolutely stunning in its design and decor. Our stay at the St Regis Macau was certainly very lovely but it was missing a number of small touches and prestige that made the stay in Zhuhai absolutely exquisite.

Positiv:: Everything and every staff works in the Hotel

Negativ:: Nothing , everything was perfect

Negativ:: The maintenance of the swimming pool could be better.

Positiv:: Fantastic butler service along with honeymoon amenities were impeccable!

Negativ:: nothing I could think of.

Positiv:: The room

Negativ:: Limited english speaking hotel team members

Negativ:: Lack of choices for restaurants and lobby too small with little features.

Positiv:: We ate dinner in the hotel only restaurant, the food were generous, the staffs were nice and pleasant.

Positiv:: Butler service and especially Raymond from the concierge made our stay very comfortable. Attentive to our needs to a T. I hope they can keep up the quality and service.

Negativ:: Not much

Positiv:: Very comfortable bed. Very friendly and helpful staff

Negativ:: Building site beside the hotel so noisy at the pool

Positiv:: From the service, the food, the staff all was excellent.

Positiv:: Service

Positiv:: Super clean room. Kind services and care for children was great!

Negativ:: Nothing

Positiv:: A team of staff with great hospitality & service (Manager, front desk, ... porter) ! Beautiful hotel with good facilities (lobby, pool, gym, spa, restaurants ...) and generous breakfast.

Negativ:: Mattress is too soft for me.

Positiv:: I really love the breakfast here!! Everything else was great too.

Positiv:: The best service I’ve ever received in a hotel. The staff went above and beyond in every scenario consistently across all team members over my entire trip. I was overwhelmed with their exceptional support.

Positiv:: Sehr gute Poolanlage

Positiv:: very good

Negativ:: no

Positiv:: Pool

Negativ:: Nothing

Positiv:: The staff at the front desk and concierge were very friendly and attentive. We had some problems but they dealt with them extremely well. This included driving and escorting us to check in at the airport when there was a strong typhoon such that no taxis were available.

Positiv:: Good location,helpful staff

Positiv:: Frühstück sehr gut,Bett war zu soft.

Negativ:: Bett muss härter sein.mrs.Chloe was the best Service Person we ever had. Thanks.

Positiv:: Sehr Detail von innen. Flur größer und heller.

Negativ:: brauchen einen größeren Pool

Positiv:: Staff are professional and warm.

Negativ:: It is unbelievable that the check-in line at this 5-star hotel is so long with so few check-in counters. It took me about one hour to check in. Standard check-in time is already as late as 3:00 pm. And then it takes about 1 hour to check in?! By the time a customer checks in, it is almost 5:00 pm. And then you would need to check out at 11:00 am the next day. The hotel really “steals” away 6 hours of time out of a 24-hour day from a customer paying for a full-day stay.

Positiv:: The room is amazing

Positiv:: Wynn Palace is officially the best hotel in Macau

Positiv:: The gym is small and not very well equipped compared to the size of hotel !

Negativ:: The water show and cable card are amazing

Positiv:: The rooms were amazing

Negativ:: long walk to the room

Positiv:: Staff were very friendly and attentive. The staff at the pool were excellent.

Negativ:: For the size of the hotel an additional cocktail bar would be good.

Positiv:: so nice

Negativ:: nothing

Positiv:: It’s really awesome experience in Macau

Positiv:: Ein sehr buntes und geschmackvoll eingerichtetes Hotel.

Negativ:: Wir waren nicht zum ersten Mal da. Leider wird auch in den Nichtraucherzimmern geraucht. Im Wynn Las Vegas wird das mit hohen Strafen belegt und deshalb gibt es dort dieses Problem nicht. Die Chinesen spucken in jeden Eimer, diese Kübel sollten entfernt werden. Der Dresscode im Fontana könnte besser sein. Kinder können unbeaufsichtigt am Buffet Lebensmittel antatschen, sogar lutschen und wieder zurücklegen. Kinder unter 10 Jahren sollten nur mit Begleitung „Essen fassen“ gehen. Das Personal im Fontana ist sehr freundlich und aufmerksam.

Positiv:: The view on dancing fountain , wire cable and room style.

Negativ:: It was too expensive and there was no entertainments except wire cable.

Positiv:: I liked everything about this hotel. It is just like a palace as its name. The staffs are amazing. They were very kind and professional. The room had the most beautiful view of cotai hotels, and we got to check out late thanks to the receptionist. I was sick unfortunately, but the guest services brought me 4 bottles of water and informed me where the closest pharmacy and hospital is. The room was very clean and has everything one needs to have a pleasant stay. We could really see how much thoughts and effort they put into this. The lobby, skycab, breakfast buffet, fountain show, everything was perfect. We booked here as my dad’s birthday present, and he said it is the best hotel he has ever stayed at. Will definitely come back next time! Highly recommend it.

Negativ:: Nothing

Positiv:: Märchenpalast

Positiv:: I just loved everything about the hotel

Negativ:: Absence of vegetarian options at breakfast

Positiv:: The staff are exceptionally friendly especially our housekeeping person, Andree Marturillas. He was very prompt and courteous.

Positiv:: Service

Negativ:: I could see in certain areas that construction and design detailing was not up to a 5 star level.

Positiv:: Deputy manager, concierge staff service upon request on we chat before and during the stay.

Positiv:: The room were very neat and clean. The hotel staff were very courteous and helpful. I would definitely recommend to stay here when visiting Macau city of dreams.

Negativ:: There was no lock system in bathroom.

Positiv:: This hotel and its staff are exceptional. We booked a premier room with our two young children. We had a late check in and when we entered our room, there were fresh fruits and donuts waiting for us. With toddler slippers, towels, toothbrushes and a baby bath robe! What surprised us even more was the staff had installed bumper corners on sharp edges to prevent my children from getting hurt. This itself showed how attentive its staff are to their individual clients needs. Service has been amazing throughout, and their breakfast buffet is delicious! Lastly- we left our watch in the rooms safe and we didn’t realise until we were back in Hong Kong. I contacted staff immediately thinking it’s probably the end of it. But no, staff got back to me that they had found my watch! Not only are they prompt, their staff were very honest. They arranged for the watch to be sent back to my address in hk and I’ve received it back within 5 days in original condition! Great job Nuwa! We are so pleased with our stay at your hotel we cannot wait to be back for another staycation! Thank you thank you to all the staff there

Negativ:: Nothing

Positiv:: Excellent hotel with ultra friendly and helpful staff. Big room n bathroom that we just didn’t have enough time to enjoy as much. Nespresso available in the room so it gives u a good start of day. It’s rebranded fr crown but it’s kept just as new. Smaller n less busy hotel as compare to Venetian n Galaxy, but this is indeed something we treasure.

Negativ:: One day is too short and the shortfall is that it doesn’t have the galaxy type of water park.

Positiv:: The property is modern, comfortable and quiet. The room was spacious and clean. The staff (reception, concierge and room staff included) was all friendly and eager to help. We were very happy to stay at this hotel.

Negativ:: None.

Positiv:: 1. Staffs are very helpful and truly taking guests as the first consideration. 2. Night turn down service that can be matched to the luxury hotel standard is extremely good considering the hotel’s very competitive price. When you are back you would find before bed deserts, water, lights etc ready. 3. In room breakfast can offer a rich choice s. 4. Hotel has done a magnificent work in terms of communications on main social chat tools. You can get very quick reply in such apps by consulting their online staff. 5. Location is good. Very close to the Venetians, the parisian and the Sands by less than ten minutes walk. You can stay here enjoying the peace yet keeping easy reach to other famous casinos. The hotel itself owns a casino inside the building too. 6. I will definitely choose this hotel as the only option in Macau in the future.

Positiv:: Spacious

Negativ:: Location

Positiv:: Contemporary Stil; sehr gepflegtes Hotel, zuvorkommenden Personal und eine Fantastische Aussicht.

Negativ:: Das Hotel im gesamten Komplex zu finden kann anspruchsvoll sein.

Positiv:: Service and room

Negativ:: none. over my expectation.

Positiv:: Roomy place with fantastic view of the fountain at Wynn Palace.

Positiv:: Helpful staff and great access to the House of Dancing Water

Positiv:: Beautiful, Spacious Room with Amazing Bath

Positiv:: Aussicht

Negativ:: Nichts...!

Positiv:: honeymoon amenities were very nice. On our departure date, Mr.Sight helped us to carry our lugguage to the shuttle bus stop. Our gratitude!

Negativ:: ventilation could improve.

Positiv:: Spacious room

Negativ:: A bit aged

Positiv:: Frühstück einfach der Hammer, super Aussicht auf das Wasserspiel Wynn Palace. Preis-Leistung passt hier einfach!

Positiv:: Die Aufteilung der Zimmer war sehr gut gelöst, besonders das Bad. Eine wunderbare Empfangshalle eröffnet den Urlaub und beschließt ihn auch. Dazwischen ist nur Erholung!

Negativ:: Nichts!

Positiv:: Room was big and well maintained.

Negativ:: Not much complaint. Only wish the breakfast would be a bit cheaper.

Positiv:: From the moment we arrived to the moment we left the service, experience and atmosphere was just all perfect!!

Negativ:: The non smoking rooms do still smell like smoke since the very strong smell travels but it did not ruin our stay

Positiv:: Wonderful stay . Especially front desk manager Echo was very helpful and very friendly. One of the best hotel I have been to.

Negativ:: The receptionist Tong is lovely and helpful. Will definitely come again next time

Positiv:: First of all, the check in, we saw check ins at the other mainstream hotels like venetian, the queue for the check in was just ridiculous...but here at conrad, you are attended immediately with very lovely staff! We loved the personal touch here and there within the rooms, such as the bears, ducks, candies, notes, odd little thing to mention too but we esepcially loved the comfy robes!! (Really sad that we didnt have time at the end to buy and take home) Also one mega plus point is that they have their own concierge like device which gives us really helpful tips and most of all, the free wifi access, which you can take out of the hotel and use all over macau! In general we really enjoyed our stay and would love to stay for longer or come back again very soon’

Negativ:: The access of the lifts bothered me, as Conrad had a casino below and it is also within the same complex as other hotels as well as a shopping mall.... so we would have expected there to be extra security measures within the lifts, ie hotel room floors should not be accessible unless you scan your room key ( which is common in many hotels across the globe). Theres also no extractor fan within the bathroom (or at least not one that we managed to find), so it gets super steamy after one person has shower/bath. If anything else, just the breakfast place was a tad far away for early mornings:)

Positiv:: every good

Negativ:: nil

Positiv:: The hotel room is very big.

Negativ:: There's smoking smell in the room. Hotel reception tried to change the room for me two times. However, the two new rooms have a very strong ozone smell.

Positiv:: Everything was perfect. Location is great if your main purpose of the trip is to relax and hang out in the shopping centers/casinos/hotels, as the hotel is located inside the Cotai Central, which houses three other hotels as well as a good variety of shops and restaurants. It is also connected to the Parisian and the Venetian via skywalk, so you never have to step outside if you want to go check out other shops and food places. The hotel staff were very friendly and accommodating; they let us check in early, even though it was a few hours prior to the check-in time, and whenever we asked them questions, they tried their best to get us the right answers as soon as possible. Breakfast was amazing with a lot of options. We would love to return to Conrad Macao for our next visit to Macao.

Negativ:: Nothing really. The hotel lobby was a little hard to find, especially from the other side of the building (East Lobby).

Positiv:: Sehr große Suite mit vielen Annehmlichkeiten, überaus freundliches Personal. Sehr gut auf dem Macau Strip gelegen. mehrere gute Restaurants direkt in Gehweite. Ordentliches Preis-/Leistungsverhältnis

Negativ:: Ein wenig unübersichtlich, ein paar mehr Hinweisschilder (Hotellobby, Hotelfahrstühle) würden helfen

Positiv:: The staff Renée from the reception desk was very nice and helpful with us.

Negativ:: Nothing

Positiv:: Very helpful staff very good facilities and amenities at the hotel one of them is the handy phone with WiFi which we used on days out exploring macau

Negativ:: lack of service, nothing special about the hotel, oldish.

Positiv:: Good breakfast Amazing clean spa Big bathroom Big lobby Fast service Wifi View Location Staff Gaming area The mall Everything

Negativ:: Suite : Air conditioning was not work inside the room Only in the living room No taxi stand

Positiv:: The staff Kelly who can speak Korean very very well, she helped me a lot! I strongly recommend this hotel to Korean.

Positiv:: Convenient

Negativ:: No promotion or discount with 天浪淘园

Positiv:: Personal sehr höflich und hilfsbereit. Zimmer sehr sauber und großzügig eingerichtet.

Negativ:: -

Positiv:: The room is very spacious and also the view is also nice

Negativ:: Got to improve the toiletries, eg. comb, hairdryer , toothbrush not up to expectation.

Positiv:: Staffs are very nice and helpful. Well trained. Location is good

Negativ:: There is an indoor pool to fulfill spa concept, but it makes the room quite smelly. The facilities in the room are quite old too

Positiv:: The indoor pool, sparkling wine in breakfast buffet, in room pool was fun

Negativ:: Glass door for toilet, but not a big deal

Positiv:: Breakfast is deliciious

Negativ:: Indication is not clear which floor serves the breakfast.

Positiv:: breakfast food selection not good! location is fine!

Positiv:: facilities and environment are very nice. The housekeeping services also are great, and those room attendant are very polite.

Negativ:: everything is good.

Positiv:: OK

Negativ:: No

Positiv:: The design and setting of the room

Negativ:: The room temperature, sometimes too cold sometimes too hot, despite we adjust the setting

Positiv:: It was better than I had hoped for. The staff were incredibly helpful and polite. The spa was sumptuous and friendly.

Negativ:: The pool area was too open.

Positiv:: Super Hotel!

Negativ:: Nichts

Positiv:: Everything - bed pool room facilities

Negativ:: Nothing

Positiv:: Das Zimmer wir hatten eine Pool Suite war ein Traum mit allem Komfort und Annehmlichkeiten und einen super Blick über die ganze Anlage. Das Frühstück war sehr umfangreich und lecker.

Negativ:: Durch die Casinos ist es sehr laut in den Passagen und hektisch .Das Hotel allein an einem Strand und nicht in einer so großen Anlage wäre absolut perfekt.

Positiv:: Amazing experience from start to finish. We got upgraded to a suite and it was so spacious and beautiful, and the decor is just so grand and fitting for Macau. The staff treat you like royalty and go out of their way to make sure you have everything that you need. Two lovely gentlemen from the concierge even walked us all the way to the ferry terminal and carried our heavy bags for us and stayed with us until we had tickets. Everything was perfect and we had the full 5* experience! And unlike the popular named hotels in Macau, it’s not crowded and full of tourists.

Negativ:: The only reason I haven’t given it a full 10 is because of the lack of shuttle buses that are on offer, especially considering it’s located a bit out of the centre. So it’s a bit hard to get around!

Positiv:: Free upgrade without any hesitation, the front desk is top services. Super satisfied!!

Positiv:: The hotel is next to the pier which makes it very easy to go (around 5 mins walking distance through the bridge). You got swimming pool and gym, also a casino inside the hotel which you could enjoy without paying extra. The front desk was very nice to upgrade my room since it was nearly my birthday. Room is clean and big, and bright. The hotel is linked to the Fishermen's Wharf, which is a very nice spot to look around and relax. We enjoyed staying very much.

Negativ:: a little bit far away from the city town, you will need to get on a shuttle bus of other hotels' or local bus to get there.

Positiv:: Top Lage (5 Min zu Fuß von Outer Harbour, für alle, die mit dem Turbojet aus HK anreisen) und Ausstattung. Super bequeme Betten, schöner Ausblick auf das Meer (wir bekamen ein kostenloses Upgrade). Das Zimmer hat eine High-End Ausstattung mit Top-Pflegeprodukten, Möbelstücken und Elektrogeräten. Umfangreiche Facitilies im Hotel - Casino, Schwimmbad draußen, Fitnessclub, Sauna usw. Sehr freundliches Personal mit hervorragendem Service! Ich hatte etwas vergessen im Zimmer und dies erst nach meiner Ankunft in HK entdeckt. Eine Mitarbeiterin, die zufällig am nächsten Tag geschäftlich in HK war, hat mir das vergessene Teil persönlich ins Hotel gebracht. Das nenne ich Service auf Top-Niveau! Alles in allem eines der besten Hotels, in denen ich je war. Absolute Empfehlung für Macau!

Positiv:: Fantastisch,alles perfekt! Immer wieder!

Positiv:: The staff are excellent and clean

Negativ:: Not enough shops

Negativ:: The stuff was not helpful. The gust service manager *Adam* was Uncooperative and impolite in the work. I don’t recommend this hotel to any one because of the stuff behavior and attitude

Positiv:: We received upgrade to a suite. Very friendly helpful staff and a great location handy to everything.

Negativ:: No dislikes for this stay.

Positiv:: The view from my sea-view room was fantastic especially at night. Legend Palace Hotel is truly palatial. The reception staff was very helpful and friendly. One bell service staff who helped us with our luggage when we arrived and so happen also helped us with luggage to Turbojet terminal was indeed very helpful and informative. Sorry i cannot remember his name for certainty but I think it was Dickson.

Negativ:: What I did not like was a shocking incident in Legend Palace cafe INFINITE. I was asked to pay my bill even before the food arrive. I must have a " lost all " expression that morning even I never gamble as a rule.

Positiv:: Really helpful staff Perfect location Great views

Negativ:: The casino was quite disappointing

Positiv:: Location benefit is that is was near the ferry port - but not the best location overall.# However for the price - I would doubt you could find better in Macau

Negativ:: Location a little better, only staff on front desk have good english. Hard to communicate with room keeping or other hotel staff - but manageable with patience

Positiv:: Das Personal war super freundlich und sehr hilfsbereit!!!!

Negativ:: Die Umgebung vom Hotel war leider nicht sehr ansprechend

Positiv:: Superb service and attention to detail, room was fantastic and beautiful pool

Negativ:: No genuine criticism, perhaps restaurants could have been a bit larger but the food was excellent. Location different to the rest of the hotels and a little less convenient but views make up for that!

Positiv:: From entering the hotel staff were very friendly and helpful. once into the room it was a great size. The view of Macau from my room was spectacular, particularly st night. There was no place to go for breakfast but they breakfast package is delivered to your room. This was great.

Negativ:: The only thing was the reception was in top floor. then you had the get another lift to go down to the room. but it also helped with undesirables.

Positiv:: the view is fantastic

Negativ:: nothing

Positiv:: Perfect view and room condition

Negativ:: nothing

Positiv:: All facilities and customer service was excellent!

Negativ:: The elevators was confusing

Positiv:: The friendly and very helpful staff together with the luxurious rooms.

Negativ:: Over the 2 days we stayed at the Altira we could not fault anything.

Positiv:: Sehr nettes zuvorkommendes Personal toller Ausblick

Negativ:: -

Positiv:: The staff were very courteous; view from room; pool.

Negativ:: Breakfast could have been tastier.

Positiv:: The service was excellent and the staff were courteous and professional.

Negativ:: Nothing, everything was great. Thank you.

Positiv:: Excellent. Will like to come back.

Positiv:: Exceptional staff and Service, stunning views over to Macau, great in room dining and seamless check in / out process.

Positiv:: Freundliches Personal, sehr großes, gut eingerichtetes Zimmer. Angenehmer Pool.

Negativ:: Das Hotel liegt etwas ab vom Schuss. Sehenswürdigkeiten in Laufentfernung gibt es nicht. Die Bedienung der Beleuchtung im Raum funktionierte nicht richtig.

Positiv:: The staff made us feel like royalty

Negativ:: Nothing

Positiv:: Very nice hotel room. Good facilities. Great pool area.

Positiv:: Treated like a queen

Positiv:: The staff were very welcoming especially Helen and Ryan in Festiva, and Ian and Chris at Gosto. The resort pools were lovely.

Negativ:: We had a great experience- nothing we didn’t like.

Positiv:: The hotel is close to Taipa village. There are good Portuguese restaurants there.

Negativ:: The hotel is just too busy, crowded, and noisy ... even in the corridor right outside our room. Not a restful place. May be good for families with noisy children. Water in the swimming pool and wave pool is turbid, with rubbish like plastic wrapping on the bottom of the pools. Really disgusting.

Positiv:: The pool is awesome for a family activity. The hotel is really luxurious and the facilities are great! Room service was good and on time :) would recommend

Positiv:: I like the location

Negativ:: I got food poisoning from their restaurant

Positiv:: Absolutely everything was just perfect. The location, the super friendly staff, the design of the hotel and the incredibly comfortable rooms. It definitely lived up to the luxurious destination during our honeymoon.

Negativ:: Nothing at all. Everything was perfect.

Positiv:: Great shopping areas and various dining places, but most importantly, all staff are friendly and helpful, especially Meian, a counter staff who is so nice and sweet.

Negativ:: Nothing

Positiv:: Tolles Hotel Toller Duft Tolle Lage Tolle Betten Tolle Poolanlage

Negativ:: Nichts alles war Perfect

Positiv:: Clean room m huge

Negativ:: The food

Positiv:: Super toller Service, exellente Zimmer und super Frühstücksbuffet

Negativ:: Es gibt nichts zu bemängeln

Positiv:: Very clean and I loved the room

Negativ:: None

Positiv:: Sehr nettes Personal und excellenter Service. Das Angebot im Hotel für Familen war gut. Der Schwimmbereich war extra-ordinary !!!

Negativ:: Zusatzbett passte nicht in das reservierte Zimmer - keine Information vorab. Frühstücksraum sehr eng und kein Ambiente. Indoor-Spielplatz fehlt leider. Preise für das Restaurant für Familien nicht bezahlbar.

Positiv:: Wonderful for kids thanks to wave pool and nearby water facilities

Positiv:: Check-in war früher möglich ,Check-out ging später.Stilles Wasser war kostenlos.

Positiv:: We had a lovely stay at the Okura, the staff were faultlessly helpful and friendly and the room was very comfortable.

Negativ:: The biggest problem we had was our non-smoking room absolutely reeked of smoke. We had it sprayed but that was only a temporary fix. I have since read online that the air conditioning is shared between all floors so it circulates between the smoking and non-smoking rooms. Unfortunately it would deter me from staying there again.

Positiv:: It was for our family holiday with kids. Simply saying, just awesome. Sharing waterpark with galaxy just 2 steps, lots of amenities at ground floor, etc. Hotel itself, very clean and well keeping. Hotel room is totally clean and beautiful. Recommend 100%!

Negativ:: High price maybe. But lots of merits also!

Positiv:: Super Sauber und freundliches Personal. Japanische Toiletten mit beheizten Toilettenbrille in der Clubebene.

Negativ:: Ausblick auf Baustelle

Positiv:: my room was very spacious and the service was impeccable

Negativ:: the beds were very comfortable, but the extra rollaway bed was not

Positiv:: its location is excellent and free access to water park

Negativ:: executive lounge was under renovation and thus not convenient.

Positiv:: Every thing is nice

Positiv:: The taste is fair, and the location is convenient. But the choice of food can be improved.

Negativ:: No free movie offered.

Negativ:: issue on breakfast charges. it was a cheeky email saying there was an error and I need to pay additional charges. the check in took long. i had to haggle a bit and maintain my ground that there was no error on my part. they agreed. barring this, it was super duper awesome.

Positiv:: Location was good for sight seeing

Positiv:: I’m grateful to their friendly staff who helped us with directions, food recommendations and reservations. The room is very clean and tidy.

Positiv:: Amazing really friendly and helpful

Positiv:: Fabulous breakfast buffet, lovely rooms and amenities (huge bathroom!), very friendly staff! Amazing lobby / atrium area with aquarium and fabulous pool too.

Positiv:: Good service, helpful staff, good facilities, clean and new

Positiv:: Staff couldn’t be more attentive - every last detail was considered. The hotel is the best that we saw in Macau - more finessed and relaxed than the Venetian and other big properties

Positiv:: The king room upgrade was totally amazing! It was more like a penthouse. By far the best hotel I've stayed in so far !!!

Negativ:: No movies on the TV No PowerPoint in the bathroom and therefore drying and straightening my hair was pure guess work from the kitchen

Positiv:: Everything is great. Location is great too.

Positiv:: sleepers are greatly designed front desk staffs are patient, smart and helpful we got upgraded to one bedroom suite which made us feel surprised beds re comfortable clean and luxury designs everywhere

Negativ:: the air conditioner was really noisy

Positiv:: The service was fantastic! Kevin who served our room service was excellent. All the staff were amazing.

Positiv:: Hotel staff was very nice...

Positiv:: friendly atmosphere and service

Negativ:: nothing

Positiv:: - Tolles, freundliches & professionelles Personal - Habe einen besonderen Geburtstag gefeiert: Das Personal hat dies beim Check-In sofort realisiert und einige Überraschungen vorbereitet - Super Zimmer, mit viel Platz tollem Bad, tolle Pflegeprodukte - Zimmer mit riesigen Fensterfronten, welche einen tollen Ausblick ermöglichen - Die Dumplings (via Room-Service) aufs Zimmer bestellt waren super

Negativ:: - Eine einzige Nacht ist absolut ausreichend für Macau im Allgemeinen... aber das Hotel ist absolut Top ;)

Positiv:: Wonderful staff that was so helpful and friendly. Jane, Jessica and Mickey went over and beyond to make our stay perfect.

Negativ:: I did not like that you can not reserve and confirm a double/2 bed room when reservations are made.

Positiv:: The reason why I booked it was because they had the luxury upgrade room to a bedroom suite which made it worth it. And the suite was definitely awesome! If there are more of these free upgrade special deals, I will definitely continually pick them.

Positiv:: Room was huge, room service was excellent and the staff was excellent.

Negativ:: Nothing..Wifi could have been faster.

Positiv:: Size of rooms and cleanliness also location was quite accessible and walking distance to other casinos.

Negativ:: The casino floor staff, worse attitude ever, could not get a smile out of them nor a decent greeting, understand Macau is home to a lot of Chinese gamblers and your casino hosts a fair numbers of high rollers, my wages were fair between 4K -16k hkd per bet if not more on certain hand and losing a lot of these hands I could still smile, your casino staff needs to be train for customer service, I don’t write reviews but this is my feedback, I will stay at the Wynn again but will I gamble there maybe not so, didn’t even get comp after losing more than 100K HKD in a single sitting not that it’s much but a decent hello or smile would have made the stay a 10/10.

Positiv:: Control all lights and drapes from the bed.

Negativ:: The shower head is fixed.

Positiv:: We enjoyed our stay. The hotel is very modern and stylish with an Asian touch. Staff was very helpful and hospitality. My room was upgraded bcs of the birthday of my friend who stayed in the hotel. It was a great surprise for all of us.

Negativ:: Nothing to be mentioned

Positiv:: Rooms were big, maybe way to big, but soacious. The hotel staff were friendly at checkin

Negativ:: They asked if i wanted newspapers amd they came me optiond of macau daily or scmp. I choose scmp. Next morning thr news paper hanging at the door was some random Chinese newspaper