Design Suites Miami Beach

Would not stay again.

Negativ: Valet parking have to wait for longtime for your car every time you want to go out. Toilet were clogged and then the shower tub. There is no phone in the room. They never change the air filter for the AC very nasty. The bathroom is the worst.

horrible.customer service

Positiv: The customer service ruined the whole experience. There was no sauna as advertised and tjere was a $250 deposit whichhastbeen refunded now after 3 days.

Negativ: Customer service, false.advertising and hidden fees

Negativ: Rude staff

Great budget stay, bring your patience with you

Positiv: Small pets stay free - only a cash deposit refundable at checkout Parking is included in your stay Lower lobby has a minimart, vending machines, travel agent and gift shop On the beach

Negativ: Staff was very courteous to me - Lily was a sweetheart! But I found other staff members were not always friendly to each other or to guests: the parking/vallet and the front desk manager created unecessary stress for themselves and others when communicating with guests. For example, a guest asked if something could be printed for them at the front desk; the manager said "not even if you pay me $100", which created confusion given the guest was not a native English speaker. Lily rectified the situation by recommending the person go to the lower lobby where there where third party businesses could offer printing services for a small fee. Also, while breakfast should have been included with my room (as per the kayak description and my reservation), breakfast was charged $6 per person.

Dirty, no customer service, and far below expectat

Positiv: Ants, paint peeling on ceiling and cabinets, marks on wall, no wifi, and the handle in our shared door with our neighbors came out of the door! (not to mention the weed smell next door) We tried calling the front desk, but the Google number went straight to voicemail. I went to the front desk, of course no manager available, and they gave me the same number to call. I called the number while standing in front of the desk, it went straight to voicemail, and the attendant had no idea what to do. No one tried to make our stay better or switch rooms. I have pictures and videos that I will post.

Negativ: Ants, paint peeling on ceiling and cabinets, marks on wall, no wifi, and the handle in our shared door with our neighbors came out of the door! (not to mention the weed smell next door) We tried calling the front desk, but the Google number went straight to voicemail. I went to the front desk, of course no manager available, and they gave me the same number to call. I called the number while standing in front of the desk, it went straight to voicemail, and the attendant had no idea what to do. No one tried to make our stay better or switch rooms. I have pictures and videos that I will post.

Positiv: the hotel was in a great location and thats about the only thing i liked about staying there.

Negativ: From the minute i pulled up, all the valet guys with the exception of one had a piss poor attitude. The people at the front desk likewise. My room was ok exceot for the fact that there were roaches EVERYWHERE. I didnt spend a lot of time there so i didnt let it bother to the point of complaining. I also didnt get wash rags until like the before i checked out.