Embassy Suites by Hilton Miami International Airport

Never Again

Positiv: The pool and the exercise room

Negativ: The staff was VERY rude. The room had bugs and smelled like mildew. The parking was horrible. The gates never worked and the key card had to be reset each day I was there. I was quoted one price then when I got there I was told a much higher price because I wanted to pay cash???? I was told I would receive a deposit but when I checked out there was no deposit. In fact I was told I had a balance?? The location is not ideal for tourists. It is the most difficult place to get out of due to the traffic.

poor service at embassey suites

Positiv: Breakfast is very good. Location is excellent, very close to Airport. Shuttle runs every 30 minutes.

Negativ: Breakfast times are not on web page, In my opinion an airport hotel should have breakfast before 7:30 am weekends and 6:30 weekdays. It's a bait and switch deal where pay a higher rate to get a good breakfast then find out they serve after you have to leave for your flight. Air conditioning not working in room and they were unable to repair that evening. only one room offered as replacement with only one bed. One of us had to sleep on a sofa sleeper, thankfully the A/C worked well in the new room. Tried to have supper at the in house restaurant, after waiting 5 minutes we were told they had a waiting list. We could only see around 15 people in the whole restaurant. We left and ate somewhere else.

Not happy!!!

Positiv: Liked the breakfast and evening cocktail hours

Negativ: I actually went for the purpose of honeymoon and was not content with the room nor service. The view was other buildings and for the money spent on this hotel i felt it was like a 1 star hotel of paying $100 per night. I was mistakenly charged for watching a movie we did not watch. Also was not told about paying additional for parking. Did not get for what we paid!!!