River Park Hotel & Suites

Worst Customer Service

I work at another hotel brand and this by far was the absolute worst customer service I have ever dealt with! The women I spoke to were unfriendly and showed no empathy or compassion when my third party (not Kayak) had a system error that cancelled my connecting reservation. They had no problem leaving me without a room and place to go while traveling for one of the biggest events in my career. The lack of willingness to help the situation and understand my frustrations was evident. I would never allow my employees at my hotel to treat even my worst enemy the way they did to me.

Value for money and good for one night stay before cruise

good location for getting to cruise and car rentals. bayside market place is walking distance. they held our luggage when we came back from the cruise for the day. As our flight was later at night.

breakfast was very poor quality. bed was not comfortable. they did not provide us a king size room or room with pull out sofa or anything. though reservation had my 12 year old kid on it.

Gemischte Gefühle ... aber ich würde nicht wieder hier übernachten!

Das Personal war sehr zuvorkommend!

Kleines Zimmer. Alte Polsterung. Der Reinigungsservice hat es nicht geschafft, die Seife zu ersetzen, die weg nahmen.

Hello, My Reservation Confirmation #R1000658516 They have not yet refunded the advance amount they deducted from my credit card. Also, they could not give me a room in the River Park Hotel on 27th Jan as no room was available despite I booked in advance and paid through your website. So, they sent me to another cheaper hotel 30 minutes away from River Park Hotel and they also take an advance amount from my credit card which is also not refunded. Neither they refunded the price difference between River Park Hotel and the cheaper hotel they provided me for the first night. I am completely unhappy. I don't understand how you people run business and how you can expect a customer trust you and come back to your website for future hotel booking. If your business strategy is just to have the customer once and forget then it's absolutely fine BUT if you really want to have a long term relationship with customers then this is not going to work and you should take serious steps to resolve this. Thanks! Regards Utpal Chakraborty Phone: +91-9920576748

Cheap hotel near Brickell

Affordable, staff was professional, location was within walking distance of brickell and downtown. They let us store luggage after we checked out.

Old and run down appearances, looks like it hasn't been updated in decades. Bed was uncomfortable. No bar or restaurant in the facility. Noisy.

Unser Zimmer war noch nicht fertig beim check in Kein Manager im Dienst

Die Lobby ist sehr schick und meine Zimmer Aussicht war großartig. Das Zimmer war sauber.

Das Frühstück war schrecklich und mein Bett war nicht komfortabel. Möbel müssen aktualisiert werden. Auf der Wand im Zimmer waren Flecken oder schmutzig. Würde hier nicht wieder übernachten, es sei denn, es wäre ein Notfall.

OK, in einem unter Zeitdruck.

Das Personal war sehr zuvorkommend

Anlage ist alt und renovierungsbedürftig. Sehr laut.

Cold showers and non-working a/c

Location was great.

Shower was cold and a/c wouldn't got any lower than 76 degrees even though I set the thermostat to 59 degrees.

Keine Parkplätze, Das Frühstück ist auch sehr schlecht

Guter Service an der Rezeption

Das Personal an der Rezeption war freundlich

Kein Zimmerservice, Hotel brauchte bessere Reinigung, kein Kühlschrank auf dem Zimmer? Das Frühstück war billig und schrecklich.

Ok

Aussicht

Frühstück

Kein Kommentar.

Schlechter Service. Unprofessionell. Es sieht aus wie ein kleines Motel irgendwo an einem ländlichen Highway.