Günstige Flüge mit Ryanair finden

No Communication

Positiv: Price

Negativ: They didn't have record that I had paid for extra luggage for my party of 7. Luckily, I had my paperwork so I was able to finally get my luggage on without paying again. The flight bordered 40 minutes late and then sat on the runway for an hour. They was never an announcement as to why. My mother is in a wheelchair. They didn't let her pre-board, and then put her wheelchair through with the luggage. She had to get to the luggage carousel without it. They told her to just walk. Luckily, she can walk a little with help. Yikes, if she was totally disabled.

The staff in the Basel airport for helping check-in, was rude.

Negativ: When I was check-in at the airport, the staff in the Basel airport, was so rude. Even though I've done online check in, unable to use online boarding pass. Only said, I have to printing the boarding pass, but I was traveling around country side, so there were no place to printing the ticket. When in the airport , the staff require either online or printing boarding pass, but as my online boarding pass is not working, I said I would like to get boarding pass and willing to pay for it. But she was almost shouting to me and her face looking vey annoyed for doing additional work. I was uncomfortable for her service. And she only said "NEXT TIME!, OK?", her tone was like scold to child. I don't expect either excellence service or big friendly smile, but I paid for ticket and printing, I didn't bagging anything. I really did't understand her attitude, I don't have any reason to heard her shouting voice in the airport after holidays. I was consider never use Ryanair next time, seriously.

Negativ: If we must have random allocated seats and be separated could it be at least boarding on same door. I use my Ryanair app for both of us for check in and it makes boarding chaotic when one is in front and the other at the back

Positiv: It was very speedy and the crew were helpful, it was value for money.