Negativ: Ich buchte ein Doppelzimmer, bekam jedoch ein Einzelzimmer.
Positiv: Lächerlich Betrag wird für das Parken. das Internet war nicht kostenlos. Keine kostenlose SnacksNegativ: Preis. Preis.
Positiv: BettNegativ: Das Zimmer war für den Preis den ich bezahlt habe. Bad Türen
Positiv: In der Nähe von vielen interessanten Zielen in San Francisco.Negativ: Lobby war immer recht voll, da es sich um ein sehr großes Hotel handelt.
Negativ: Five minutes upon entering our room , there was another couple who entered. Apparently , the front desk assigned the same room and key card to different guests. After 15 minutes a guard came , checked the situation and assured me that everything was taken cared off.
We went out to have dinner but when we came back we couldn't enter our room . I checked with the front desk and said the key card was de activated. We were never informed of such
Stayed for Business. Overrated Positiv: Clean, decent amenities. Staff was friendly Negativ: Arrived early before check in. Said I would get a text when room was ready. 3 hrs later I walk up to desk and my room had been ready for over 2 hrs. When I asked about my text they just said "sorry about that". I kinda thought it was a weak response. Then I get a text asking for feedback so far and I relay the check in issue and the horrible pillows we had and again I just get "sorry" with out any offer to make it better.
It was okayPositiv: The room was clean and modern and quiet Negativ: The A.C. Barely worked the room was at 75 when we walked in and barely goth to 69 by 3am. The bathroom doors didn't close all the way and the lock didn't work, no vent fan.
It was okPositiv: The hotel was clean and upgraded.Negativ: The A/C in my room was broken and it took about 3 hours for someone to come in and fix it. The room was stuffy and hot. We left to go get a bite to eat and returned to find out that they had not fixed it nor were we getting another room. Just off of the staff interaction I most likely would not return.
Hotel RoomsPositiv: The rooms are very small, the water pressure in the shower was extremely low it took me 30 minutes to take a normal shower when usually it takes me 10 minutes.
It is very unusual to when the room dose not have a lock on the door I find that out after walking in to the restroom and embarrassing myself in front of my coworker room has two beds that means there is more than one person sleeping in your room that one person doesn't have to be a family member this case you was my coworker
Hilton has lost its touch Positiv: LocationNegativ: Air temperature is controlled by the front desk. You will need to call them to adjust (really, are we in the 1970s???)-unbelievable).
The air condition smelled like mildew and gave me a headache the following day. My roommate kept coughing the whole night which we suspect was due to the mildew coming out of the A/C vent.
Bathroom floor was not cleaned. Found gross hair (and other too gross to mention) on the floor. Corners underneath the sink have dust balls. the bathroom toilet plastic seat was burned that it looked like you poured acid on it. I cannot believe they have not replaced it. The electric plug in the bathroom is not secured and about to fall off, the hair dryer would not turn on because of the faulty plug. (Again, really????)
So disappointing as when I think of Hilton, I think safe, clean and decent...not the SF union square.
Front desk was very unfriendly. No welcome or "enjoy your stay" greeting. He couldn't find our reservation. When I showed him the confirmation number, he gave me the look and said "oh that's hotel.com's"...whatever that meant. As if he was treating us 3rd class as we had not booked it directly with them. After a few minutes, he finally found our reservation. Again, very unpleasant.
Positiv: Location Negativ: Old room, not very clean, no fridge or frigobar in the room, old carpet, smell old
Negativ: The funnels of it all great people great staff and an all around great time with everything that was offered to me that's all