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Negativ: Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights.

Positiv: I got there

Negativ: Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki.

Positiv: There was room available.

Negativ: This was not business class!

Positiv: reasonable leg room comfortable seat

Negativ: No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better

Negativ: Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage....

Positiv: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.

Positiv: Crew helpful. Food good.

Negativ: Better range of movies please

Negativ: Flight got delayed 30 minutes

Positiv: the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can

Negativ: the headrest is hard. Apart from that- all was fine

Positiv: Entertainment was amazing

Negativ: Seats a bit hard

Positiv: The seat was a little uncomfortable but the crew were amazing.

Positiv: Unkompliziert

Negativ: Die Lauf Wege sind zu lang aus Amsterdam.

Positiv: The friendliness of the crew

Positiv: Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!

Positiv: Crew was friendly

Negativ: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs

Positiv: Crew helpful. Food good.

Negativ: Better range of movies please

Positiv: Entertainment was amazing

Negativ: Seats a bit hard

Positiv: Good beverage service.

Negativ: Over an hour delayj for departure.

Negativ: Too hot inside the aircraft

Positiv: Friendly crew

Negativ: Can’t think of anything