Finde günstige Flüge nach New York

Positiv: On board service and entertainment. The plane itself was clean and comfortable.

Negativ: The check in process was slow and inefficient. One of our bags was routed on another flight (we’re still waiting for it). Ridiculous amount charged for chech in luggage for an international flight!

Positiv: The ticket was affordable.

Negativ: It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made.

Negativ: Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive.

Negativ: Free coffee

Positiv: Excellent organization, food and entertainment. Impeccable service.

Positiv: Excellent food - 5 star restaurant quality. Great service - always aims to please.

Negativ: IFE with very few options. Boarding aircraft with Bus - horrible.

Positiv: The plane is beautiful, comfortable and clean. The crew is happy and kind. The food is great! Overall my favorite Airlines as of my recent two flights.

Positiv: Nice new plane...very nice staff. Movie choices not huge but descent.

Negativ: ROCK hard Recaro seats....my back was completely fried by end of flight.....food ok...not great..

Positiv: Crew was fine. Seat was fine.

Negativ: No food served unless you arranged - and paid - in advance. Not even a snack. On a 5+ hour flight. Also, baggage fee pretty high for a first checked bag.

Positiv: Flight, once we got on one, was fine.

Negativ: The delay of the first leg from Chicago resulted in missing the Stockholm leg by minutes. They didn’t hold the plane, but told us if we ran, we might make it. The gate was closed when we got there. Also, apparently chicken sandwiches in Iceland contain shrimp, which I’m allergic to.

Positiv: Nothing

Negativ: This survey is broken and keeps sending you back to step 1. Icelandair staff were full of misinformation. Chicken sandwich was full of shrimp, which is a major allergen.

Negativ: The kindness of some members of the crew and better seat comfortability

Positiv: Crew

Negativ: Huge delay... :(

Positiv: Plane was clean. Staff helpful

Negativ: We booked our seats online and later at check in received boarding passes with totally different seats. Ordered kids meals and was informed that they dont have any for our kids :(

Positiv: Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive.

Positiv: The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you.

Negativ: The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process.

Negativ: more seating room.

Negativ: Lufthansa missed my flight

Negativ: Take off could have been better. It was delayed, but pilot helped resolve the problem; so, it was fine.

Positiv: great job over all.

Positiv: The crew was fantastic, never bothered sleeping people, and had a great trip.

Negativ: Nothing, best transatlantic flight I’ve had so far honestly.

Positiv: -

Negativ: I could not make it for the 1st part of my journey due to personal circumstances. There was no notification from Lufthansa that my return journey would be been cancelled as well. I found out 1 hour before the actual flight. Was offered a replacement ticket for over £900. Bought a new one with BA.

Positiv: Best flight crew I've ever had.

Negativ: A free upgrade to first class

Positiv: the crew was good , seat was not so comfortable

Negativ: seat need to be more soft for a trip during 8h //

Negativ: I missed the flight so I don’t have any feedback.

Negativ: Knowing that the baggage wasn’t included in the price of the plane ticket

Positiv: Crew was nice. Airplane was in a good shape.

Negativ: Crew was trying to avoid providing free drinking water. Checking in for the flight took more than 1.5 hours.

Negativ: Boarding started 50 minutes late without explanation and we sat on the plane at the gate for another 45 minutes without any explanation as to what the delay was for.

Negativ: Better choice of snacks

Positiv: Handing by any cap was great to get us on the plane on time.

Negativ: The plane we got on time to board was delayed enough to miss our connecting flight, so delayed another 3 hours when missing the next flight.

Positiv: Crew was very congenial, upbeat, and accommodating. As there were several rows with no passengers, the crew offered me a seat in an empty row for my comfort and it was most appreciated

Negativ: Nothing I can think of.

Positiv: Boarding was on time and we arrived early. The staff was also very friendly

Negativ: Luggage Fees out of Croatia despite my One World Status were a big surprise!

Negativ: Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on...

Positiv: Crew was nice. No water or basic beverage service

Negativ: Water or basic beverage service

Positiv: The service, was excellent

Negativ: Other passengers not respecting the crews instructions.....

Positiv: Crew war gut,Sitzplatz ordentlich

Negativ: 4,5h Delay ist nicht zu akzeptieren

Positiv: Kein Kind hat geweint

Negativ: Bisschen strukturiert vorgehen

Positiv: The flight was quick and they waited for our flight from JFK, which had been delayed and arrived and hour later than scheduled.

Negativ: The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water.

Positiv: Yes

Negativ: Was excellent

Negativ: Distance between seats on the low side i.e. not much leg room. TV screen again on the small size in comparison with other airlines. Ear phones poor build quality and sound. Plastic cutlery. Small meal trays. No hand wipes with meals. In comparison with other airlines BA is only an average carrier.

Positiv: Crew was nice. No water or basic beverage service

Negativ: Water or basic beverage service

Positiv: The food. Crew was ok

Negativ: This is basically a southwest plain with a curtain to separate classes. No entertainment, no first class seats, no WiFi. Just a seat between us. No legroom. Y’all should be ashamed to call that first class. Waste of $

Negativ: Delayed the flight because they sold 1/3 of the seats, not a priority for American operating at a loss.

Positiv: not a full flight

Positiv: Great crew

Negativ: Free wifi, free upgrade to first class

Positiv: Nothing

Negativ: Plane left an hour late - due to not enough water! American always has some excuse. On an overnight flight where people like to sleep, the pilot shouldn't be making an announcement one and 1/2 hours before landing, waking everyone up! Movie selection is very old.

Negativ: complimentary water needed

Negativ: Needs WiFi

Negativ: Entertaining on board

Positiv: The onboard crew and food were great. The gate crew and grounds were rude and unknowledgable.

Negativ: The great seats we reserved were given to staff and we were stuck by bathrooms & crying babies. My husband’s seat was parallel to a mom of an infant traveling alone.He could not recline because she’d have to step over him. We’re compassionate but these seats are too $ not to use for intended purpose

Negativ: Boarding was awful

Positiv: One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again.

Negativ: Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,

Negativ: The entertainment choices needs updates and more varieties I believe.

Negativ: Don’t loose the luggage

Positiv: Movie options were good. Nothing else.

Negativ: My wifi was not working for the entire trip!

Positiv: Food OK, seating OK, crew professional.

Negativ: Air Canada, whose flight this was, was understaffed and disorganized in Milan. No kiosks for self service, no identification of which line to wait in for what, lines spilling over into common area with >100 people and their luggage waiting. Waited almost an hour just to get a boarding pass.

Positiv: It was ok...I always find paris-jeddah better than Frankfurt-jeddah (in food service, plane size, entertainment...etc)

Negativ: Food level need to improve...The chicken meal was not well prepared, and the chicken needed to be cooked well... flight attendent was nice and switched to a beef meal.