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Positiv: The crew was very friendly and helpful.

Negativ: The seats were incredibly cramped - felt like the seat back in front of me was right in my face!

Negativ: London train cancellations made us late to check in--35 minutes before departure. Easy Jet requires check-in no later than 40 minutes before departure. We were denied boarding and no refund for our two tickets.

Positiv: The staff was really nice and on time

Negativ: N/A

Negativ: Delays meaning I missed my train in Gatwick and wont be home before 1am. Crew was not exactly nice either

Negativ: The airline changed a seat reservation after I paid for it. The Swiss support staff told me on the phone they would call me back. They never called back. I called again and was told the seats are changed and I can’t do anything anymore. The return flight seats also disappeared from the reservation. I had also paid for it. The support staff when I called again put back the seats for my return flight. I tried to check in online. Not working. Tried at least 50 times. Not working. Called the support staff. They told me to call the check in support center. I called the check in support center at least 50 times where mi was told the staff are busy and could not answer the call. I called at 6:00am next day where I was told by the check in support staff that my ticket had an issue which they did not know exactly what was the issue but prevented me to do a check in. I drove more than 2 hours to the airport where finally I could check in but I was told that my return flight seats had disappeared again. They managed to put them back again. I hope this time it’s finally ok. The support staff on the phone told me I could get reimbursed for the seat reservation I had paid for for the on going flight. The Swiss staff at the airport told me there would be no refund. Swiss is terrible

Positiv: Seat was comfortable

Negativ: Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps

Positiv: Crew was amazing. Good food. Comfortable seats

Negativ: Music options along with the movies

Positiv: EXCELLENT LEG ROOM

Positiv: -

Negativ: I could not make it for the 1st part of my journey due to personal circumstances. There was no notification from Lufthansa that my return journey would be been cancelled as well. I found out 1 hour before the actual flight. Was offered a replacement ticket for over £900. Bought a new one with BA.

Positiv: Na

Negativ: Na

Positiv: Got to ride on a Boeing 747 Intercontinental!

Negativ: It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares.

Positiv: Entertainment monitors were in good shape and responsive. Selection was not bad.

Positiv: Crew was perfectly fine.

Negativ: Departure time was delayed due to over crowding in Zurich airport. Info on connecting flights and transfer requirements was insufficient, no offer to help those with tight connections, e.g., by trying to seat them at front of plane or help them get off faster. Missed connecting flight as a result!!

Positiv: None

Negativ: None hate the experience

Positiv: Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable.

Positiv: The entertainment was good

Negativ: The food on the 2nd flight was bad

Positiv: All great!

Negativ: if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!

Positiv: vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though.

Negativ: The baggage took a really long time to be delivered to the carousel

Negativ: 1.5 hour delay departing put a slight damper on this flight but otherwise it was fine.