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Positiv: Just the cabin crew being nice

Negativ: Punctuality KLM is always late

Positiv: Crew was nice and friendly

Negativ: Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight.

Positiv: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline

Negativ: If I knew how to recline my seat earlier. I did try several times

Positiv: Overall KLM experience is good

Negativ: Food quality was mediocre for a business class flight.

Negativ: The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay.

Positiv: Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!

Negativ: Pay attention to passengers.

Positiv: Crew were friendly and helpful. Moved me up front in the plane so I could make my connection.

Negativ: Not having to walk outside in Edinbur4gh to board the flight.

Positiv: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline

Negativ: If I knew how to recline my seat earlier. I did try several times

Positiv: was a standard flight, in a standard quality - nothing bad

Negativ: The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay.

Positiv: KLM staff is great

Positiv: Crew was great and professional.

Negativ: Entertainment controls were outdated and confusing to operate. There were no charging ports.

Positiv: The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight

Negativ: The earphones could have worked!

Negativ: Flight cancelled

Positiv: Cabin facilities

Negativ: They didn’t bring one of my bags

Negativ: I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got

Positiv: I really love how friendly the crew was! The seats were also very comfortable for a plane. I couldn’t get over how there were cameras to look at outside of the plane for those who didn’t have window seats as it helped with some landing anxiety. The food was well prepped and decently enjoyable! The charging port was also amazing and I was very happy to see it when I had boarded the plane.

Negativ: Unfortunately, boarding was a bit confusing as the crew members spoke a majority of Portuguese and translated only very few times. I had to ask a crew memeber when I would board.

Negativ: didnt reach connection

Positiv: Business accommodations were great and the staff was fantastic

Positiv: Everything was very good: boarding, plain condition, comfort, entertainment and food

Positiv: Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!

Negativ: Pay attention to passengers.

Positiv: The crew are amazing! Attentive and friendly.

Negativ: The seats could have been bigger.

Positiv: Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome.

Negativ: Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me.

Positiv: It was all fine

Negativ: Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund

Positiv: The timelly take off and landing... Being on time was a great pleasure.

Negativ: Nothing...

Positiv: screens didn't work on flight

Positiv: SAME

Negativ: SAME AS ABOVE

Positiv: Very nice and modern plane with attentative staff. Also they served maybe the best airplane food I’ve ever had.

Negativ: We boarded just a bit late but still arrived on schedule.

Positiv: Seat space a bit tight . I should have upgraded to more leg room . Next time!

Positiv: was a standard flight, in a standard quality - nothing bad

Positiv: Alles ok

Positiv: My seat at the window was great and the staff really friendly and courteous!

Negativ: Seats do not recline on this plane.

Positiv: A short but very pleasant flight and food was served, excellent in every category.

Negativ: Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy.

Positiv: Really spacious, clean and comfortable

Negativ: Good service but not top of the line "go out of their way" service

Positiv: Not much. Check in luggage charges destroyed the experience, this was not disclosed on the ticket itinerary

Negativ: TAP charges $120 1st checkin bag, this was not disclosed on the itinerary or kayak site when we book the ticket. We expect kayak to refund this.