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Positiv: The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind.

Negativ: I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins.

Positiv: The lady checking me in was nice

Negativ: Items were stolen from my bag

Positiv: The entertainment was ok.

Negativ: Everything else was terrible. From check-in to boarding to flight.

Positiv: The price is affordable

Negativ: It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth.

Positiv: Nice and friendly crew

Negativ: None

Positiv: The crew was super nice. Everything went smoothly.

Negativ: My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!

Positiv: New airbus neo great entertainment set up and comfortable seats . Excellent food in economy and very professional crew with personality

Negativ: Economy fare was great until 95 euro for a single bag added to stowage was added on . With Ridiculously high baggage charges watch out if you are flying economy. Sort of negates the benefits of economy

Positiv: The crew didn’t have most things listed that should have been for sale. They were annoyed when asked for things. If you needed something mid flight you had to go to the service area...they would not serve you at your seat.

Negativ: Everything...app didn’t work, baggage allowance wasn’t clear (extremely overpriced), crew was irritated...don’t use this airline if you don’t need to

Positiv: Nothing

Positiv: The crew was awesome

Negativ: Food options and number of times meals are served could be improved.

Positiv: TAP is great to fly, friendly, safe and solid, nice crew

Negativ: All seats are uncomfortable on all planes

Positiv: TAP HAS THE MOST COMFORTABLE SEATS THAT RECINE VERY VERY FAR.

Negativ: CREW NEVER CAME AROUND AND OFFERED WATER, LIKE OTHER AIRLINES DO. THIS IS ESSENTIAL FOR GOOD HEALTH DURING A LONG FLIGHT OF 7.5 HOURS, AND SITTING ON THE PLANE FOR A TOTAL OF 8.5 HOURS.....

Positiv: Sleeping.

Negativ: 1 hour delay Duden to luggages!

Positiv: Great customer service!

Negativ: NA

Positiv: The entertainment was ok.

Negativ: Everything else was terrible. From check-in to boarding to flight.

Negativ: It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth.

Positiv: Much more comfortable than I expected. Attentive flight attendants.

Negativ: After flying cheapi airlines, norhing. It was a great experience.

Positiv: Entertaining sistem

Negativ: Boarding

Positiv: Crew was awesome, airplane was new and clean All planes were on time

Negativ: The food

Positiv: Friendly crew

Negativ: The chain in was slow an tedious.

Positiv: The lady checking me in was nice

Negativ: Items were stolen from my bag

Positiv: I liked the food

Positiv: Sleeping and being left alone

Negativ: Food, Service by cabin crew because they never smiled

Positiv: Amazing punctuality, both on the way out to Lisbon and on the return to London.

Negativ: Cannot really think of anything that needed attention on these flights.

Positiv: nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps.

Negativ: staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto.

Positiv: The lady checking me in was nice

Negativ: Items were stolen from my bag

Positiv: Amazing punctuality, both on the way out to Lisbon and on the return to London.

Negativ: Cannot really think of anything that needed attention on these flights.

Positiv: It was Okay

Negativ: I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-

Positiv: The staff is always very polite and nice.

Negativ: First flight of the day was majorly delayed. I understand these things happen. But all flights before 09:00 are the star flights where airlines get their on-time departure scores. They failed today.

Negativ: There was no air

Positiv: The crew was awesome

Positiv: Commitment to on-time travel, nice friendly staff, professionalism.

Negativ: Seat had peanuts on it - I think it had not been cleaned. There were also rumpled newspapers in the seat back.

Negativ: When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline.

Positiv: Ok

Negativ: Is ok

Positiv: The staff is always very polite and nice.

Negativ: First flight of the day was majorly delayed. I understand these things happen. But all flights before 09:00 are the star flights where airlines get their on-time departure scores. They failed today.

Negativ: I was charged 120 dollars for my luggage and I bought the ticket with the impression that it was included. The lady at the airport told me that I should have paid at the check in but it was nothing there to inform or indicate anything about it. And I have to pay another $120 to go back. I'm never buying from kayak or air eurpa again.

Positiv: I was going to SpIn for several weeks what could be wrong

Negativ: The plane was old and had no entertainment, there was a technical problem with the plane that made us late

Negativ: There was no air

Positiv: Departed on time, nice entertainment

Negativ: Food could have been better, for such a long trip beverages service was scarce

Positiv: The extra legroom in the Classic Package Seats.

Negativ: The snacks where a little on the dull tasteless side.

Positiv: I liked the food

Positiv: It was on time and everything went well

Negativ: They could have offered more water

Positiv: Nothing, Air Portugal is the worst I have ever experienced. Never fly Air Portugal, you have been warned.

Negativ: A different airline

Negativ: Seats are very uncomfortable in all planes

Negativ: The crew not sympathique

Positiv: Amazing punctuality, both on the way out to Lisbon and on the return to London.

Negativ: Cannot really think of anything that needed attention on these flights.

Positiv: Great customer service!

Negativ: NA

Positiv: Amazing crew

Negativ: Food was ok. Seat was crowded. Everything else was excellent.

Positiv: Food

Negativ: I didn’t have time to make my second flight. This ruined our first day of vacation, completely. Not happy!!

Positiv: Yes, it was comfortable and they r nice.

Negativ: Ummmm delayed both flights were delayed, it was annoying

Positiv: The flight got cancelled without any communication with me. No refund, very poor customer service.

Negativ: Communication!!!

Positiv: Amazing punctuality, both on the way out to Lisbon and on the return to London.

Negativ: Cannot really think of anything that needed attention on these flights.

Negativ: Boarding procedures

Positiv: The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind.

Negativ: I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins.

Positiv: The crew was super nice. Everything went smoothly.

Negativ: My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!

Positiv: Nothing, they cancelled the Trip/Flights

Negativ: A pandemic not to occur and cause cancellation of this trip. Planned for over 6 months, cancelled.

Positiv: Professional crew. Good simple check in.

Negativ: Nothing.

Positiv: Perfect

Negativ: Nothing. Flight was amazing

Positiv: Overall a nice and good flight

Negativ: Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting...

Negativ: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Positiv: Klm's consistantly high standards in everything they do.

Negativ: Nothing

Positiv: The crews were pretty great!

Negativ: The regulating of the temperature.

Positiv: Nothing

Negativ: Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again

Positiv: KLM are our airline of choice. A great full-service carrier with impecable standards.

Negativ: Nothing

Positiv: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Negativ: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Positiv: The socks offered in business were comfortable and nice looking. The red wine was good.

Negativ: The food was just average and the seat not too comfortable

Positiv: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Negativ: I flew economy and all was good and appropriate to the level.

Positiv: The plane ✈️ itself the attendants . The entertainment on board. Really great

Negativ: Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.

Positiv: Crew were excellent

Negativ: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Negativ: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Positiv: Crew is excellent, polite and personal!

Negativ: Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good.

Positiv: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Negativ: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Negativ: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Negativ: It's KLM. What else do you need to know.

Negativ: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Positiv: Nothing, they cancelled the Trip/Flights

Negativ: A pandemic not to occur and cause cancellation of this trip. Planned for over 6 months, cancelled.

Positiv: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Negativ: Move the drapes a few more inches back.

Positiv: KLM are our airline of choice. A great full-service carrier with impecable standards.

Negativ: Nothing

Positiv: Nothing

Negativ: Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again

Negativ: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Positiv: Yes

Negativ: Nothing. Flight was amazing

Positiv: The crews were pretty great!

Negativ: The regulating of the temperature.

Negativ: Boarding was crazy. Could not everyone in the gate area.

Positiv: Confort and kindness

Negativ: It was too cold

Positiv: Impressive service... amazing crew, very friendly and professional

Positiv: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Negativ: Move the drapes a few more inches back.

Positiv: Professional crew. Good simple check in.

Negativ: Nothing.

Positiv: quality of plane

Negativ: check in takes 30 minutes since my visa was in old passport

Positiv: Easy boarding process

Negativ: Crew climbed over my seat multiple times in order to get their stuff from the overhead bins. Also loud when people were trying to sleep

Positiv: Inflight services

Negativ: Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience

Negativ: Lufthansa would not reschedule my flight to Rome on March 5th 2020 despite the fact that the CDC was at level 3 alert and telling all travelers to avoid the entire country of Italy. At the same time every public facility in Italy had already been closed. At the same time, AK Airlines in the United States is offering free cancellations of domestic flights and we hardly have the virus in country. Next year when I go to Rome, it will be with another airline that cares about people’s safety.

Positiv: Terrific hot breakfast in bus. class

Negativ: Window did not darken like the others.

Negativ: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Positiv: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Negativ: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Positiv: Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness.

Negativ: Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili.