Mietwagen in Berlin

Positiv: Friendly staff

Negativ: Make sure you pay attention to the vehicle prior to driving away. After drop off I was called by the hire car company about a missing parcel shelf that was not there when I picked up the vehicle.

Positiv: Car nice Rate good.

Negativ: The agent was not there when I showed up and I had to wait 10 minutes. No one sowed me the car and so I did not know what type of gas in Germany to put in or how to open the tailgate. Needed a You tube vide for that- the latch is under the tail light. No real directions at Frankfurt airport and I.

Beware when renting and getting on-line insurance!!

Positiv: The car was great and I have no issue with the value I got for my money - minus the issue with insurance and scratches afterwards. Please see my further notes.

Negativ: When I turned in the auto at Berlin Hauptbahnhof I was treated very unprofessionally. But, the reason I would not recommend Hertz or Dollar again in Germany was that they went out of the way to find very, very minor scratches on the auto - three to be exact - and invoice me for an exorbitant amount - 750 euro to be exact - and at the same time act as though it was my fault that I got myself into this predicament. No customer service or willingness to help. Just a flippant, I don’t care attitude from the Berlin employee. The small scratches on the bumper, wheel and side of the car are the type that anywhere in the U.S. and in other parts of the world would be considered normal wear and tear and would not even be noticed. Yet I believe that because I rented through KAYAK and was encouraged to buy insurance on-line beforehand, which I did, through Alianz, Hertz personnel in Berlin specifically targeted my rental for an unnecessarily picky inspection at return and looked for ways to charge me for wear-and-tear scratches that normally occur everywhere in parking lots and garages. The main beef I have with KAYAK is that when going through the rental process on-line, I was asked to consider insurance coverage. Of course I did and took a non-deductible policy for my rental. But, this isn't what it seems. It is not insurance through the rental agency but a third party. So, I believe that because of getting insurance through Alianz via KAYAK, I was targeted for repairs of scratches on my rental that anywhere in the world where I've rented before would be considered wear and tear. This was a very unprofessional and demeaning experience. Beware when buying insurance through KAYAK!!