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2.0
Negativ: They called me the day before to tell me that there were no cars available and I had to scramble to find another rental car in less than 24 hours. It ended up costing 100Eur more.
Bewertung von
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5.2
Positiv: Car was great and the staff seemed nice at first.
Negativ: There was damage to the car when I picked it up. Upon return, I was accused of committing such damage and was shown old, dark and obscure photos to justify paying €750 on top of the €250 I had already paid as a deposit. Fortunately I had taken a pictures before I drove off however they have yet to refund my deposit after 5 business days.
Bewertung von
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2.0
Positiv: Nothing.
Negativ: They didn't have the car ready for us, and asked us to pay extra 20 euros for a bigger one. We left without the car. They also insulted us profoundly in German, thinking we dont understand. Dreadful experience.
Bewertung von
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2.0
Positiv: Nothing.
Negativ: They didn't have the car ready for us, and asked us to pay extra 20 euros for a bigger one. We left without the car. They also insulted us profoundly in German, thinking we dont understand. Dreadful experience.
Bewertung von
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6.0
Positiv: Pick up and drop off
Negativ: The car had cigar smell
Bewertung von
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7.6
Positiv: The staff (daniel) was very helpful and kind. Then the Disappointment arrived. They have decided to change the car that was promised. And give a different one. Of course I refused and then, suddenly, they have the car I was promised to be given. Shame.
Negativ: Start my vacation with a better experience with the car rental company after hours of fliying
Bewertung von
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9.2
Negativ: Insurance was too expensive
Bewertung von
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2.0
Negativ: Service was bad
Bewertung von
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5.2
Not enough explanation of the cost and later unexpected addit charges
Positiv: Smiling and kind customer care employee. Car in good condition
Negativ: I rented 3 days but was charged for 4 days and I was not informed for the same total sum could use it one additional day.
Bewertung von
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4.8
Get additional hours/days in writing BEFORE you leave
Positiv: Car was clean and nice. Checkin was efficient and easy.
Negativ: I was delayed several hours on my return. Every rental in America states right on the contract the charge for additional hours and days. Typically it's the same daily rate as the rental. I didn't notice they don't do that in Europe. I was paying 21 euro/day. Imagine my shock when Alamo/Enterprise said it would be 329 euro to bring it back 1 day late. That was more than 16 times the daily rate of my resevation! When I pointed out the absurdity that 1 day should cost more than my entire reservation, they agreed to come down to 120 euro. That was still 6 times my rental rate. In the end they were closed when I arrived so I had to drop it using the after hours key drop. It remains to be seen if they will do the right thing or try to gouge my for a couple of hours. It's worth mentioning that the justification for the outrages daily charge was that they were "completely sold out of cars". So imagine my shock when I dropped off the car and found over 30 clean cars ready to be rented!
Bewertung von
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3.2
Negativ: We ordered a mini car and they left us with a large one. No insurance included in the Kayak rate. Ended up being extremely extremely expensive all in all. Staff were very unprofessional.
Bewertung von
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8.0
Negativ: Rules they do not alow premium cars to drive in poland.polish still cars in germany no poland.kasko insurence cover averything aneway.stupid rule about credit/debit car.can not understand. deposit they reserve from any card aneway , all credit card have limit.better signing directions at airport for returning car.in the last intersection before parking no sign of direction.if you miss you are in big shit
Bewertung von
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7.6
Positiv: The staff (daniel) was very helpful and kind. Then the Disappointment arrived. They have decided to change the car that was promised. And give a different one. Of course I refused and then, suddenly, they have the car I was promised to be given. Shame.
Negativ: Start my vacation with a better experience with the car rental company after hours of fliying
Bewertung von
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8.0
Negativ: Rules they do not alow premium cars to drive in poland.polish still cars in germany no poland.kasko insurence cover averything aneway.stupid rule about credit/debit car.can not understand. deposit they reserve from any card aneway , all credit card have limit.better signing directions at airport for returning car.in the last intersection before parking no sign of direction.if you miss you are in big shit
Bewertung von
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2.0
Negativ: They called me the day before to tell me that there were no cars available and I had to scramble to find another rental car in less than 24 hours. It ended up costing 100Eur more.
Bewertung von
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5.2
Positiv: Car was great and the staff seemed nice at first.
Negativ: There was damage to the car when I picked it up. Upon return, I was accused of committing such damage and was shown old, dark and obscure photos to justify paying €750 on top of the €250 I had already paid as a deposit. Fortunately I had taken a pictures before I drove off however they have yet to refund my deposit after 5 business days.
Bewertung von
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2.0
Positiv: Nothing.
Negativ: They didn't have the car ready for us, and asked us to pay extra 20 euros for a bigger one. We left without the car. They also insulted us profoundly in German, thinking we dont understand. Dreadful experience.
Bewertung von
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2.0
Positiv: Nothing.
Negativ: They didn't have the car ready for us, and asked us to pay extra 20 euros for a bigger one. We left without the car. They also insulted us profoundly in German, thinking we dont understand. Dreadful experience.
Bewertung von
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6.0
Positiv: Pick up and drop off
Negativ: The car had cigar smell
Bewertung von
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2.0
Negativ: Service was bad
Bewertung von
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5.2
Not enough explanation of the cost and later unexpected addit charges
Positiv: Smiling and kind customer care employee. Car in good condition
Negativ: I rented 3 days but was charged for 4 days and I was not informed for the same total sum could use it one additional day.
Bewertung von
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4.8
Get additional hours/days in writing BEFORE you leave
Positiv: Car was clean and nice. Checkin was efficient and easy.
Negativ: I was delayed several hours on my return. Every rental in America states right on the contract the charge for additional hours and days. Typically it's the same daily rate as the rental. I didn't notice they don't do that in Europe. I was paying 21 euro/day. Imagine my shock when Alamo/Enterprise said it would be 329 euro to bring it back 1 day late. That was more than 16 times the daily rate of my resevation! When I pointed out the absurdity that 1 day should cost more than my entire reservation, they agreed to come down to 120 euro. That was still 6 times my rental rate. In the end they were closed when I arrived so I had to drop it using the after hours key drop. It remains to be seen if they will do the right thing or try to gouge my for a couple of hours. It's worth mentioning that the justification for the outrages daily charge was that they were "completely sold out of cars". So imagine my shock when I dropped off the car and found over 30 clean cars ready to be rented!
Bewertung von
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3.2
Negativ: We ordered a mini car and they left us with a large one. No insurance included in the Kayak rate. Ended up being extremely extremely expensive all in all. Staff were very unprofessional.
Bewertung von
