Positiv: Was right vehicle for the tripNegativ: a 2016 model with higher mileage, windshield washer didn't work at all, and front tires were worn. Winter trip to NB. Washer and good tires a must.
Worth itPositiv: The staff at Discount is super efficient and provide excellent customer service. I dealt with Collin and one of the female staff members during drop off and pick up and they were accommodating and walked me through the process ensuring that I was comfortable with everything.
They upgraded my vehicle from Toyota Corolla to a Chrysler 300 for the same, affordable cost.
Overall, I was really impressed and happy with Discount. Negativ: Not a big deal but Ace should have specified that they are a third party for Discount. Also, I was really surprised with the $250 hold. I understood the reasoning behind it but should have been communicated ahead of time before pick up.
Negativ: Insurance premiums per day are outrageously expensive! Appropriate sized car not immediately available because I booked through Kayak and not directly with the company.
Nice but the PricePositiv: Clean and suitable car. Negativ: Most expensive per day rental in 3 weeks of renting from several different companies.
Nobody at the drop off in YHM airport. Poor or obscured signage to direct the renter to the parking lot
Positiv: Nothing Negativ: Worst customer service I've ever had and very arrogant manager. I was charged one and a half times more than the original quote.
Closes earlyNegativ: Flight was late 2 hours so instead of 3 pm it was 5 pm that's when they close tried calling no answer and too bad for you. Got screwed
Ripoff Positiv: How quick the service wasNegativ: I didn’t like that I had to pay more then what I was told when I reserved the car. It went from. $180 to $230
So refreshing to be treated so kindly, by everyone. Unbelievable !Positiv: You genuinely deliver a kind and caring demeanour,
I have recommended your services to many, and I will most definitely be back
Many thanks to everyone there
What a great company you have !
Judy Robertson Negativ: That I couldn't keep the car
Negativ: They had no cars to rent!
Positiv: Great service
Terrible car!Negativ: The car shouldn't be rented out. It's really terrible
Positiv: I appreciated the friendliness and the offer of an upgrade at no additional charge. Negativ: No complaints. Little busy and maybe the cars can be cleaner.
Positiv: A ride to my work place.
Will definitely use Enterprise againPositiv: The service was excellent
We picked up car on Dec 24th hectic day for them
They were all so friendly and pleasant
Very good experience using Enterprise and will return again for sure when needed
Thanks for asking
... and for ur help in obtaining deal on car
Positiv: great deal.great service.
clean friendly office and car rental.
Positiv: Nice car,,,fast serviceNegativ: Dirty front windshield inside
No reservation madePositiv: The company never got my reservation.
Not so impressed Positiv: Not muchNegativ: I booked priemium and ended up with a large SUV that cost 3x as much in fuel & was dirty
Positiv: Car was comfortable. Negativ: Smelled like an ashtray.
Car rentalPositiv: Exceptional service at the counter! Extra long hours. Great selection of current vehicles.Negativ: N/A
Positiv: Auto war komfortabel.Negativ: roch wie ein Aschenbecher.
AutovermietungPositiv: Der Service ist außergewöhnlich an der Theke! Extra lange Stunden. Großartige Auswahl an aktuelle Fahrzeuge.Negativ: N/A