Rental car was not available upon arrival. Negativ: My flight was delayed so I was an hour late for rental pick up. Upon arrival I was told that my rental was given to a walk in customer and that they did not have a vehicle for me. I had to take a taxi to Budget for a rental. I would not recommend ACE.
Overbooked and no Cars Available on Christmas Eve - Booked Car Nov 11 Positiv: NothingNegativ: The fact that when I called your booking agent they said they only did booking nothing they could do and that it was Quote "my problem" ... This Discount location was ill prepared, I went there and they had a long waiting list that they could not provide cars for. I waited and kept pushing and eventually go a much smaller car .. however you need to do better this sucked... most people took the situation as just too bad for them ... my pushing eventually got me a car but it was horrible
Car was excellent, service was OK, price was highPositiv: The car was almost brand new, clean and in excellent conditions.
We got some discounts because of the poor service.Negativ: We were forced to book the car from the "airport office" because there was not another option from the website, even though the office itself in 20 min from the airport and we actually live 5 min from the office and just walked there; for this we were charged more than $60 ("premium location fee").
When we arrived at the office the type of car we booked (medium SUV) was not available and they had to bring one from another location. After making us wait for more than an hour they showed up with an off-road vehicle! Not exactly out choice for a comfortable 1000+ Km trip with my parents. Since there were other people in our same waiting situation but with different needs, they proposed us to switch car. So after another half an hour waiting they provided us with a higher class SUV. At least they offered us some (small) discount for the time we had to wait and for the extra gas-consumption of the bigger car we got.
I'm back with Alamo!Positiv: Mgr. Kylie Lauzon was very helpful with my rental process and got me a car with snow tires as requested.Negativ: Everything was fine- car was fresh
ExcellentPositiv: The car was clean and in great condition. The drop off was quick and smooth. Pick up was fast given I had a copy of the reservation and maps were provided. Price was better than the other rental companies. Negativ: I had made the reservation through Kayak the previous evening. Alamo check out desk didn't have the reservation, but luckily I had a paper copy. After they reviewed it, pickup was quick and painless.
Positiv: customer service - friendly!
Positiv: Kundenservice - freundlich!
Centraly located & easy to usePositiv: Very nice personnel working the counter. Easy to pick up and drop off after hours. Would use them again when in the area.
Positiv: they did get on ready quicklyNegativ: I was 20 minutes early for my car, so one was not available. they did however get one ready for me quickly, it was very dirty in side
the location of the rental car place was very very dirty and unprofessional looking.
Negativ: Truck was the only available vehicle despite booking a small car. Massive increase in gas costs for trip.
Terrible location to get to, and cost more than initial quote (thanks to USD). Back to Enterprise forever.
Really great service, reallu great car!Positiv: I booked this car through a third party site and I was worried something would go amiss, but instead I got a warm reception from the location owner-manager, prompt service, and a really lovely vehicle that was clean and safe and fun to drive. Returning it was easy and again Bilal (I think?) was courteous and efficient. I was charged exactly the quoted price and I had a positive experience overall. I would use this company again.
Positiv: Perfect service Negativ: American made cars.
Positiv: Service agent was very pleasant even in dealing with the impatient customer who came in after me and I let him deal with, because her time was WAY more important than any one else's.
Zentral gelegen und einfach zu benutzenPositiv: Sehr nettes Personal am Empfang. Leicht zu Abholung und Absetzung nach Stunden. Ich würde wieder dort absteigen, wenn wir in der Gegend.
Positiv: Perfekter ServiceNegativ: amerikanischen Autos.
Positiv: location was handy - Negativ: car was dirty, exterior - windows and mirrors - had to clean ourselves for visibility
staff did not do a pre-check with us
no pick up or drop off
staff - 1 - was ok - but pretty nonchalant - have had friendlier
ExcellentPositiv: All exceeded expectation Negativ: Nothing
Positiv: Easy to work with. Let me return vehicle 2 days early free of charge.
Positiv: did not use due to illness
Negativ: The cars trunk wont lock, it was broken, this made the experience far less comfortable than we expected.
Negativ: I paid double the amount than was advertised on Kayak, the image on screen showed a Nissan Duke, but on arrival we were provided with a tiny car that wouldn't fit 5 people in it. We then had to pay an extra $20, and an extra 20% on the advertised price as a deposit. Return desk in Toronto was impossible to locate, and the man at the desk was very unhelpful.
First time renter, excellent service!Positiv: When I got to the counter, the man at the desk was more than happy to answer any of my questions. I knew being only 21 I'd be charged more than I was quoted on Kayak, but the final price wasn't horrible sticker shock. The car was new, pristine, and fuel efficient; I drove to Toronto in an SUV on one tank, and still had about 1/4 a tank left. The employee even helped show me how to put the seats down, and start the car (as it was a push to start, something I'm unfamiliar with)Negativ: Absolutely no complaints whatsoever; staff was attentive and helpful.
A descent option for the areaPositiv: Good selection of vehicles, vehicles were clean, and checkout process was painless. Productive staff. Descent value for $, much cheaper than at-airport locations. Negativ: Not all cars have winter tires, which isn't acceptable in February. Strange requirement to post the last gas fill up receipt to windshield when returning the car - why should I trust you if you won't trust me?
Hard to find the office.
AusgezeichnetPositiv: übertraf alle ErwartungenNegativ: Nichts
Positiv: Leichte Zusammenarbeit. Ließen mich Fahrzeug 2 Tage früher kostenfrei abgeben.
Positiv: Wir waren nicht wegen Krankheit
Negativ: flat tire
Positiv: It was excellent but I couldn’t get the 5 stars to come up on surveys
Great valuePositiv: Rented a cargo van for two days to go between primary residence in VA and vacation property in NJ. Just what the doctor ordered! Comfortable to drive, easy to move stuff in and out, Enterprise folks at this store were spot on with pick up and drop off at the house. Overall great experience!
Positiv: Quick service
Smooth comfortable ride Positiv: Fit the family and all the presents easily.
Car rental stressPositiv: The drop off was no hassle and straight forward Negativ: Staff was condescending and the car type listed was no where close to what came up on enterprise confirmation email. Took almost a full hour to sort the invoice out. Was offered a discount (I never asked for one) and then was not given the discount ?
Negativ: They double charged me !
Then I had to call them 4 times to get my money back
Waisted my time and energy!
And nobody offered any compensation !
Positiv: Quick and efficient service.
I got a free upgrade.Car was very comfortable.
I have rented at this location before and always was very satisfied.
Negativ: Car wasn't ready and had to wait for over two hours; staff attempted to charge for an "upgrade" at double the cost of the agreed rental agreement payment; staff very unprofessional and not helpful; not pleased at all and will not be renting through this Enterprise location again.
Great service and carPositiv: Helpful staff, clean and new car, and good price! Thanks Robbie!
Overall decent experiencePositiv: The car was spacious and clean
Nice and helpful staffNegativ: I originally ordered a minivan, but I only found out at the reception that it was not possible for me to take a mini van since I'm not 25 yet. Would have been really nice if people get warned before ( especially those who come from European countries where you don't need to have a certain age in order to rent a minivan.
Also, the price on Kayak does not include the young drivers fee, which can be a substantial amount.
Lastly, when I picked up the car, the gas level was one bar from full and I was told to return it at the same level. I thought that was not really fair because it is much easier to just tank the car untill it is full, so basically I paid more than I should have for the fuel. Although this might be a minor thing, it surely affects the overall service.
Positiv: The price!! with no problems whatsoever
Great experience with DiscountPositiv: First time with this rental firm and I'll be back
Quick pick up at airport
Friendly efficient staff
Didn't HappenPositiv: NothingNegativ: The fulfilling agency lost my reservation. I went off in my own to find a rental.
Tolle Erfahrung mit RabattPositiv: Zum ersten Mal mit diesem Verleiher und ich werde wiederkommen
Schnelle Abholung am Flughafen
Freundlich kompetentes Personal
nicht soPositiv: NichtsNegativ: Die Erfüllung Agentur meine Reservierung verloren. Ich ging in meine eigenen einen Mietwagen zu finden.
Pleasantly Convenient Positiv: Staff were very helpful during pickup and drop off. Convenient airport location.
No one was at the location while dropping my car Positiv: The car quality was excellent Negativ: No one was there while dropping my car and I did not know about this before hands. I dropped the car 1 hour before the deal time and the office was closed and will be closed during Christmas vacation (dropped at 5pm Sunday shop will open on Tuesday) it's unsafe for the car ... I m upset about not knowing before hands ... what if it is stolen? What if anything happen to it until they open?
Negativ: Unstaffed after hours drop in Montreal (Drummond St) was a bit hard to figure out.
Great service Positiv: The different options. And quick great service.
Positiv: NothingNegativ: They just don't care. no effort.
Hertz: never again
Positiv: The price is really good.
The customer service was really good.
Excellent customer services.Positiv: Very caring customer services.
Toller ServicePositiv: Die verschiedenen Optionen. super Service und schnell.
Positiv: NichtsNegativ: Sie haben sich um nichts kümmert. keine Mühe.
Hertz: nie wieder
Positiv: Der Preis ist wirklich gut.
Der Kundenservice war wirklich gut.
Excellent customer Service.Positiv: Sehr fürsorglich Kundenservice.
Excellent service Positiv: They even offered an upgrade for a lower cost when we got there. Offered a GPS and ezpass for tolls.
poor communication and servicePositiv: nothingNegativ: The order confirmation said the location would be open until 11:30pm. They weren't and instead closed at 10pm. I was left stranded at the airport without a car. I had to take a taxi to my hotel. The next morning, I had to demand they pick me up and bring me to the location (which they did, but on their schedule, not mine.)
Once I finally got to the rental counter, although I was able to PAY the FINAL bill with a debit card, I could not rent (credit card hold) with a debit card. They wanted a $500 (!) hold in order to rent a $90 car rental. I couldn't use my debit cards, so I asked to split the $500 across 2 credit cards. They couldn't do that either (not sure if it was incompetence or policy). I left without renting a car, angry, frustrated and going to their competitor.)
Excellent Service and ValuePositiv: I was very impressed with the service, friendliness and professionalism of the business. It was fast, simple and easy. I wad picked up at the airport and brought to my car. It was an upgrade, beautiful Nissan Pathfinder with all the bells and whistles. I had to drop the car off quickly and it took them 1 minute to process my paperwork and then I had a private ride to the airport right to my gate. The whole experience was five star. Thank you Routes!Negativ: There is nothing negative to say. It was honestly amazing!
Negativ: They lie .They gave me unlimited
But they charge me for 200 km
Very bad company
Positiv: No hassle getting the rental, and not that far from the airport. Overall a good rental experience. I would rent again from this company. I was surprised that the gas tank was not full, only5/8 of a tank but I did not have to bring it back full. Only with the same amount of gas that they had in it
Worst costumer service Negativ: I tried to contact this company a week before my rental to figure out some of the details (where they were located, how to get there, etc.?). I sent them an email on a Wednesday. On Monday I still hadn't heard anything so I called their 1-800 number. I was told on the phone that they couldn't help me because I had already put in an email request. First of all, it should not take 5 days to respond to an email. Secondly, if it does take 5 days to respond to an email when someone calls you should have the ability to help! I promptly cancelled my reservation. Three days later I finally received an email back.
Bad customer servicePositiv: Price Negativ: Customer service was bad
I mistakenly returned the car a day late and was charged double my rental fees. No call the day before nothing. No reminder to return. All was fine but upon returning customer service was bad again.
Poor customer service and hidden feesNegativ: The customer service was sub-par and downright rude on both drop-off and pick-up. Very limited cars left when picking up so was given a much larger vehicle (rather than the economy size I had reserved) which ended up costing me more in gas. When I reserved the car, my reservation said I had unlimited mileage; however, there was a 200km per day limit, after which, I would be charged. There was also a $1000 deposit which was not disclosed at the time of reservation. Finally, the gas tank was only 3/4 full when I received the car, which made it very difficult to gauge how much gas I needed to fill when returning. I would not return to Routes, nor would I recommend to anyone within or travelling to Ottawa.
Negativ: Sie liegen. Sie gaben mir unbegrenzte
Aber es kostet mich für 200 km
Sehr schlecht Company
Fast, friendly, affordable car rentalPositiv: Downtown location- convenient
Very friendly service
Mixed reviewsPositiv: Check in was fast, no problems. Would have liked if agent pointed out the damage report sheet of the contract and suggest that I do a walk-around. Negativ: Not Thrifty's fault but the VW Golf was one of the most uncomfortanle Compact cars I have ever rented!
Great locationPositiv: Convenience of pick up and drop off.Negativ: Price of insurance.
There were no cars availalbeNegativ: We missed our daytrip this weekend because Thrifty's did not have any cars on the lot at the time that we had reserved. Several of their cars were returned late and so we waited for four hours to finally find out that we wouldn't be getting a car that day. So disappointing.
Schnell, freundlich und erschwinglich AutovermietungPositiv: Lage in der Innenstadt - sehr praktisch
Sehr freundlicher Service
Tolle LagePositiv: Bequemlichkeit abholen und absetzen.Negativ: Preis der Versicherung.