Mietwagen in Indianapolis

Negativ: charged for insurance i already pre paid.. said it wasnt compreensive. i think i got scammed.

Unexpected charges

Positiv: Car was the SUV I expected

Negativ: The billing was messed up and I had to file a claim to get back the overcharge

Really do NOT like the Chrysler Pacifica

Negativ: Very uncomfortable seating especially for passengers make long distance driving a real pain.

Negativ: The line to pick the car was over 40min long and the car wasn't clean.

She was having a bad day

Positiv: Nothing was good about the experience here

Negativ: The larger, short lady was extremely unfriendly and having a . very bad day. She would not discuss the final billing with me. I turned the car in 24 hrs later which was one hour later due to time zone switch and she wanted to charge me extra day.

Long wait followed by your money is no good here

Negativ: Waited in line over an hour and then the cashier couldn't figure out how to put a hold on my debit card and refused service

No car for me

Negativ: After a long wait in line (with only 2 people served before me), I was told they would not accept my payment with a debit card and that they only took credit cards. I did not have a credit card with me, and I was given no warning about this policy when making a reservation for my rental. I have rented cars several times from this location and this is the first time I have seen the credit card only policy. Enterprise was happy to accept my debit card, but I would have preferred Budget's lower prices.

Terrible customer service at hertz rental counter

Positiv: The car was acceptable.

Negativ: Thrifty and dollar were closed upon arrival and a note on the desk directed me to the Hertz rental counter. The lady at the Hertz rental counter was incredibly rude and very annoyed at me, like my rental was a HUGE inconvenience for her. She sent me outside with directions to a kiosk location but her directions sent me into a grass area. When I went back to get clarification she gave a exaggerated sigh and eye roll then proceeded to tell me a completely different set of instructions. I finally found the Dollar Kiosk and the customer support was much better.

Angry over extra cost

Positiv: Car was clean and worked fine if noisy

Negativ: Was unpleasantly surprised by about 30% tax on additional driver charges of 13 dollars a day and that the agent did not tell me at pickup about the taxes. And at drop off neither of the two staff knew why the 39 dollars had become 12 plus dollars more until we called the manager who said it was because of additional taxes. She asked if I had a revised contract after I added the additional driver. Yes I did and, when I looked at it the final charge was correct, with the additional taxes. But no one told me at outset nor point it out on the new contract that I signed without reviewing

Horrible Experience with Dollar

Positiv: Nothing

Negativ: Terrible customer service Terrible car selection and quality based on overall cost for rental for less than 48 hours

Didn't even get to rent the car!

Negativ: I paid for the rental car in full, plus insurance and the under 25 fee. After spending $30.00 in Uber fees to get to the airport I check in to Dollar Rental and they tell me that I am unable to rent the car because I do not have a credit card. Yet for some reason they had no problem accepting my payment online and nowhere did I see that I must have a credit card to rent with them. This was my first time ever renting a car so I did not know I needed a credit card. The worst part about this (besides having to cancel my trip to Chicago just hours before I was supposed to be there for an event I had a non-refundable ticket to) was that Dollar refused to refund me anything! I will never rent with them again.

VERY POOR CUSTOMER SERVICE IN LOUISVILLE

Negativ: I got a flat tire on my trip. They told me to exchange the rental at the nearest Dollar which was the Louisville Airport. 1. The lady at the front desk was very rude to begin with. 2. She went in the back to ask the manager how much to charge me for the flat tire, which turned out to be $130. I asked to see the manager who she had just spoken with, but she told me the manager was gone. Not only did she refuse to give me the managers name and contact info, but she refused to give me her own name. 3. I guess when you drive a rental with 30,000 miles of wear and tear on the tires, the last person to drive it has to pay for new tires. If you get a flat, take the tire and get it patched for $20 before you return the car. I travel 250 days out of the year, but Dollar will no longer be getting my business!

Reserved car - wasn't at location when I arrived

Negativ: Was told "sorry, we don't have the car" with zero attempt to figure out a viable solution. We needed a 7 person vehicle and weren't offered any sort of consolation or assistance in finding a suitable vehicle. Absolutely done with Enterprise on every level.

Negativ: There was no car at the airport for us under the terms we reserved under. They said if you can get over to the other location they may be able to help you. Instead of $130, they said $399. We went to another company at the airport did much better than Enterprise was offering.

Nightmare!

Negativ: Roadside assistance persons I dealt w at least 6, were inept at best. They promised smooth transition of new car for one broken down ... late late late... then never happened! They did not know who was doing what as wrecker came to pick up car, but w/o replacement car as promised. It was NIGHTMARE!!!

Hidden fees... hidden fees everywhere

Positiv: Staff at the pick up location was very helpful and understanding

Negativ: When booking the car, insurance was offered as optional. When I went to pick up the car, it turned out I had to pay 200 dollars for 4 days of insurance, otherwise I could not take the car. Should I knew this earlier, I could have booked a flight or looked at different means of travel. This way I did not have a choice but to pay the fee. Horrible experience that I do not wish for anyone.

Negativ: The rental was placed on line the night beofre. Come the next day, neither of the 2 hertz locations had any cars to rent. If I hadn't called prior to coming, I would have also wasted my time traveling to their location. Very bad service, bad experience!!!!!!!!!!!!!!!!!!!!!!!!!

Negativ: I was supposed to get a Camry and got a Versa not an equivalent rental to the Camry very disappointing.

Negativ: I reserved the time for noon and got there at 12:10 P.M. and they were closed! Since it was a prepay I didn't get my car or money back! Ugh

Negativ: The pick up,location was wrong and they wouldn't allow me to cancel the reservation. I ended up paying 3 times what I was expecting. Numerous conversations with Hertz representatives resulted in no improvement the situation. very disappointed with my experience

DON'T LEAVE YOUR ITEM

Negativ: I didn't like when I left my item in the car. They didn't pick up my phone calls. When they did it was four days past. They can't find my item so I'm going to have to go there and look for it for it myself.

Why make a reservation if they give you car away.

Positiv: Nothing

Negativ: My flight was scheduled to get in a little after 3 PM, so I made a reservation for 3 PM. I didn't know that Payless didn't have a counter in the airport, so I wandered around a little bit before finally calling them. The person on the phone told me to go back into the terminal and use a courtesy phone to call the local office. When I finally called it was about 4:05. The agent on the phone told me that reservations are only held for a hour, so they gave my car away and didn't have any more. They told me to check with the other car rental placed and wished me luck. What was the point of having a reservation if they were just going to give it away?! Luckily, I was able to find a car from another company. I won't consider renting from them again.

No cars

Negativ: Even though I had a reservation, they were out of cars. I had to go to another company (Budget) and pay 50% more than the price I had reserved with Payless. Also as an FYI, Payless is not in terminal, whereas other companies are. You have to call for a shuttle to take you there, which adds time to your whole car pick-up and drop-off. Save yourself a lot of headache by reserving with someone else from the start.

Negativ: Too far from the airport. Inconvenient. The car was clean and new.

Not really “at the airport”

Negativ: I chose Payless since they had the best price. I did see something about shuttle service but that wasn’t significant to me since many airports have shuttles to the car rental area. While every other company has a counter literally at the Indy airport, you need to catch a shuttle and travel 15-25 minutes (depending on traffic) into a sketchy Indy neighborhood to get to Payless. I also had occasion to call customer service for a potential mechanical issue and was underwhelmed and frustrated with the service I received. Overall, the experience was adequate but considering everything the small monetary savings wasn’t worth it.

Negativ: Cigarette smell was so strong in this supposedly some free car, we borrowed a family member's car to avoid use of the rental car.

Worst experience ever.

Positiv: It took an hour to pick up the car. Price was inflated for the service, bad value. It also took an hour just to drop off the car. I almost missed my flight. This place is also not in the airport as advertised.

Negativ: There is absolutely nothing I liked about this experience. Never again!