Avis delivers!Positiv: Easy of pick up. Drop off. Customer service was excellent!Negativ: No surprises. About $60 cheaper than a national competitor. Kayak made searching easy and straightforward.
Bad Customer ServicePositiv: Ride was comfortable.Negativ: Customer service at the airport counter.
SUV RENTALPositiv: I picked up the SUV at the airport and they required me to sign the sheet that has the checklist for any damage to the vehicle? This is before I even see the vehicle that is parked a few hundred yards from the building? They need to have a person drive it up to the building and go over it before driving away! Once i got it to the peoples house I was picking up, I opened the back gate and noticed some previous damage from another rental?? NOW WHAT AM I TO DO ?? How do I prove I did not do it since I have the vehicle in my posession? A real bummer! I did buy the insurance, which by the way, is way too expensive..if they charge it to that insurance it will be fraud ?? Also the vehicle was very dirty and water spotted on the exterior which in turn makes it difficult to see any damage before driving out of the lot!!
Avis liefert!Positiv: Einfach der Abholung. absetzen. Der Kundenservice war ausgezeichnet!Negativ: Keine Überraschungen. ca. $60 billiger als ein national Wettbewerber. Kajak machte die Suche einfach und unkompliziert.
Schlechter KundenservicePositiv: Fahrt war komfortabel.Negativ: Customer Service am Flughafen Schalter.
Negativ: The ease of pick up and drop off.
The only rental car that I have had to take to carPositiv: Comfortable car. Good price Negativ: Sunflower seeds and food in cup holders. Filthy dash and inside windshield. The guys at the car wash showed me their black paper towels after cleaning inside windshield.
Negativ: Car was not clean and smelled like smoke. Stains on the front seats. Windows very dirty.
Worst experience we have ever had with a rental caPositiv: I didn't like anything. Negativ: Customer service is awful. My husband had to fly to Peoria for a funeral at the last minute we had a car reserved. The computers at Budget Rental were not working and instead of working with him, they refused to rent him a car even though they had our credit card on file and he had the credit card in his possession they refused renting a car . he even offered them cash.
He had to call a family member in the middle of the night because his flight got in late, to have that family member come and pick him up. I tried to talk to the woman on the phone to give her another credit card because they said they needed to charge more money than what the car actually was on to our account to pre-approve it. She was rude and unhelpful. Worst experience I've ever had with getting a car and my husband ended up having to rely on his family to get around town because he did not end up renting the car... we gave up. We didn't have a choice really ; when I tried to call customer service to complain or to solve the problem, they said their computers were down and they could not help me, that I needed to call back later. At that point it was way too late. We will never ever ever ever used Budget Cars again.
Basically, because they could not process our credit card because of their own problems with computers, my husband was left without transportation in a time of family crises. I can't even express my disgust in budget car rental and also delta airlines, who also was having computer problems and still has our credit card tied up with pending charges for tickets we never purchased. Also, who could not fix it. I remember when companies used to bend over backwards to be helpful when a family member passed away.
Negativ: Die Leichtigkeit der Abholung und Absetzung.
Negativ: Auto war nicht sauber und stank nach Rauch. Flecken auf den Vordersitzen. Fenster sehr schmutzig.
Not as spacious as informedPositiv: The trunk spaceNegativ: We were offered an upgrade for better leg room for passengers. The leg room was not there. We could have saved money by staying with our original rental and had the exact amount of space.
Positiv: Speed of service, Clean vehicle, simple return drop off.
Negativ: On May 5, 2017, I pre-paid $285.15 for this rental car. When I picked it up on June 29, 2017, I give the clerk (Raquel) my pre-paid reservation receipt and she asked for a credit card (and said it was just for security deposit). When I returned the car as scheduled on July 12, 2017, the clerk asked if I wanted a receipt. It was then that I realized the rental agreement was put on a previous made (and supposed to be canceled) reservation and I was charged $401.46. THIS (SAME CAR) WAS PRE-PAID!! When I asked the clerk to remove the charge, she said that she could not. I called the billing department ... PLEASE REMOVE THE $401.46 ASAP!! I have been a Hertz Gold customer for over 30 years and I'm now very dissatisfied!
Poor handling of customer concernsPositiv: Not muchNegativ: I was given a tiny car for "compact" level and when I asked if they had any other one - Kara the customer service rep started lecturing me that "next time you should book the kind of car you actually want to drive!".
Also; the car did not have full tank of gas even though I was charged for a full tank when I picked up. When I called to simply let them know that their records on the car were wrong- she kept arguing with me about how much gas should have been used in 10 minute span that I had the car and offered me "$2 dollar credit" which I declined.
Hidden "airport" fees that were not communicated. I ended up $16 extra in taxes and fees, making the savings on the rental obsolete! Nowhere were these explained until they charged my credit card!
I would not recommend this location or Herz in general, they only care about the money!
Positiv: Quick pick up and drop off, nice vehicle!
Negativ: No XM in the car.
Positiv: Pickup and drop off was great, staff were helpful, and the car was clean and drove well. All I could ask for.,
Positiv: THE CAR WAS A DODGE CHARGER WITH LOTS OF OPTIONS. Negativ: WHEN WE PICKED UP THE CAR THE FEMALE AGENT WAS GETTING SNIPPY WITH A CUSTOMER ON THE PHONE. AFTER SHE WAS DONE WITH THEM SHE WAITED ON US AND GOT A LITTLE SNIPPY WITH ME. ALSO SO THE TIRES ON THE DODGE CHARGER WE HAD WERE COMPLETELY UNSAFE DOWN TO THE WEAR BARS. I DID NOT NOTICE THIS UNTIL WE WERE ON OUR WAY BACK. when I RETURNED THE CAR THE DIFFERENT FEMALE AGENT WAS VERY NICE.
Good rental, but...Positiv: Facility was nice and the car clean.Negativ: One of the clerks made some offhand remark about the price "low" that I got online. Requested to pick up at closing for an early start on my trip the next day...no can do! Came Bãck at 8am and was told that I could not get the car till noon. Again, some comment about getting the car online. They could have told me that I couldn't get the car till noon the previous night! The clerks did not know how to make misc adj to the bill and one lady told me they couldn't do it. Fortunately a manager intervened. I think they did not like the fact that I got the car online and were going to flex their authority. I'll have to think about renting from Hertz again. They seemed to make it harder than it should have been to do business with them.
60 anniversary Peoria tripPositiv: The pick-up and drop-off were the easiest I have ever experienced. The lady at the counter was courteous and helpful. The car was easy to find and return.Negativ: The adjustability of the steering wheel.
Great, but I would clean this car a little better.Positiv: Awesome car performance wise. Comfortable.Negativ: There is mold under the drivers seat and I had to buy two air fresheners to get rid of the cigar smoke.
Nice carPositiv: Car was newNegativ: No floor mats. Car didn't have enough options i.e. No power seats, no leather, options just weren't there.
strong smoke odor - replacement was only slightly Positiv: Nissan Altima got terrific gas mileage and was fairly comfortableNegativ: Cigarette odor in both rentals and car had not been cleaned well.
Positiv: I REALLY ENJOYED THE LOW NOISE LEVEL IN THE CAR!Negativ: IT'S JUST TOO SMALL FOR MY EVERYDAY NEEDS
Positiv: Ich habe es wirklich genossen die niedrigen Geräuschpegel im Auto!Negativ: Es ist einfach zu klein für meinen täglichen Bedürfnisse