Positiv: It was a quick & easy process, both ways. Also the price was great!Negativ: Nothing to dislike
Great customer servicePositiv: They understood my needs and met me them and some at no extra costNegativ: Dingy signs on directions for key drop off and unclear parking
As advertised......Positiv: Low cost for weekend rental.
Positiv: Es war ein schnell und einfach Prozess, beide Möglichkeiten. Auch der Preis war super!Negativ: Nichts zu Abneigung
Wie angekündigt ...Positiv: Niedrige Kosten für Wochenende Vermietung.
Avis the Place that you think as good as Enterprise, but NOPE!Positiv: Ease of coming and going.Negativ: Class of Car, Cleanliness of Car, comfort of the car, and NO other options on the lot for a normal rate! I will skip Avis next time because of their customer service!
Best experience Positiv: Newest car and was ready when I arrived. Friendly and helpful staff.
Overcharged Positiv: Comfortable carNegativ: I got charged double bc I didn't have my insurance card.
I've never had to do that before. The agent was rude and condescending
Negativ: The van still had trash in it from the prior renters. The were huge stained spots in the carpet. We took carpet cleaner and cleaned the carpet ourselves. The spots came right up. There also was no driver side floor mat. The cleaning crew for this Avis rental spot needs to actually clean
Once more, Avis rents smelly, dirty cars from Roanoke, VAPositiv: The price was good for a dropped vehicle.Negativ: Once again, Avis doesn't really clean the cars much in Roanoke; it wasn't as large a car as I had rented (I rented a full size and received a Nissan Sentra) and the car was so beat up on the outside that I was concerned that I might be charged for it. Fortunately, the Avis at Dulles Airport has the same sort of attitude of mediocrity in service, so they don't seem to care that they are renting dirty, worn out cars.
Positiv: It was super easy and affordable and friendly customer service..
Positiv: Rented a van for a Florida vacation for extended family. There was 11 of us. Rented 15 passenger van. Everything was good but could've used a little more room in the back for luggage. We ended up piling up on the front seats and using the very back seat for luggage. Van also had stains on the seats but other than that, everything else was ok. Negativ: Stains on seats
The room that was in the vehicle overall
Avis in Roanoke was quite helpfulPositiv: The car was great.
Beste ErfahrungPositiv: Neueste Wagen und war bereit, als ich ankam. Freundliches und hilfsbereites Personal.
Überhöhter PreisPositiv: Komfortabel AutoNegativ: Ich bekam doppelte BC ich nicht meine Versicherung belastet.
Ich hatte noch nie zu tun, dass vor. Das Reisebüro war unhöflich und überheblich
Negativ: Die van hatte immer noch Müll in es vom vor Mieter. Die waren riesig Flecken Stellen in der Teppich. Wir haben uns selbst den Teppich Teppich und saubergemacht. Die Spots sofort kam. Es gibt auch kein Fahrer Seite Fußmatte. Die Putzkolonne für das Avis Autovermietung Ort muss tatsächlich sauber
Positiv: Es war super einfach und erschwinglich und freundlich Kundendienst.
Toaster car makes more than toast!Positiv: I admit to being a little prejudiced towards the Kia Soul because of their ads featuring hamsters driving toasters, but I was pleased with its performance. Plenty of room, good visibility, and pep. Was a little rough ride over bumps and kinda awkward getting out of the car, but overall was acceptable. I would still never own one, but I'd be fine renting that model again. Budget made the rental process seamless. Negativ: Ride was a little rough. Hard to get out of.
Positiv: low one way price to the US
Positiv: Great car
Positiv: Low one way Preis in die USA
Positiv: Tolles Car
Great price for a 3 day weekend rental but couldn't get over how dirtyPositiv: Great price for a full size car and super quick easy pickup at the airport. Negativ: Even though the price was great for a Hyundai Sonata we just couldn't get over how dirty, old, well used the car was. The car had close to 40,000 miles and looked it. Large deep scratch down the drivers side but the worst part was the filthy upholestry and windows. We had to stop 2 different times to clean all of the interior windows because you just couldn't see through the haze. The towels were black, literally black after wiping them down. The seats could not be cleaned. This was not a quick wipe up of a spill, this was deep down stained over the years dirty.
While the price was great and it was indeed a nice large size car the dirty and super well used automobile makes me score a lot lower than usual.
Positiv: Great value and smooth pick up and drop off.Negativ: The car could have been a little cleaner inside.
Positiv: The steering wheel on my Jetta made it impossible for me to see how fast I was traveling.Negativ: I needed to return my rental early and received no discount. Way too many fees. I'LL drive next time.
Smokey carPositiv: The counter was easy to locate. The people were very friendly and easy to deal with.Negativ: The car smelled like smoke. Really strong. I didn't think it was bad at first, but it got pretty annoying.
Positiv: Tolles Preis/Leistungsverhältnis und reibungsloses abholen und absetzen.Negativ: Das Auto könnte ein bisschen sauberer innen sein.
Negativ: A bit of trash in th vehicle when we picked it up. Didnt appreciate how th prices got jacked up over Christmas.
Positiv: Fast friendly serviceNegativ: I thought it was a bit pricey for a one day rental even with the transfer
Negativ: The vehicle could’ve been cleaner.
Negativ: The rental was NOT at the airport as I thought. I put in request for rental at Roanoke Airport, the address for the rental was about 5 miles away. Need to get CORRECT addresses for airports.
Bad startPositiv: The vehicle was great, an upgrade from the reserved car. The service after the front desk was excellent.Negativ: The person at the front desk refused to honor my inline confirmed reservation, saying there were no car one way to New York. After I questioned her statement and Insisted, she called rhe manager and then processed the reservation. She was not friendly and helpful from rhe start.
Negativ: I got the car completely dirty.
Positiv: The people at the counter were pleasant. Negativ: The car had been cleaned with some terrible smelling chemical. We switched to another vehicle, and that one smelled the same. It was not only noxious smelling, but it gave me a headache. Please use a less perfumed cleaner.
Easy check out and close to terminalPositiv: No need to hop on a shuttle. Super close to terminal walking.
Friendly efficient customer service Positiv: Everyone we came into contact with in Montreal and Toronto were friendly and professional.
The Nissan Micra which we rented did over 600 km on a single tank of gas--a great little car.
Enterprise Dorval was a Great experience.Positiv: Good fast service. Attendant made experience very good, After arriving on a late flight, he made sure all was in order, and gave us some options, to make our drive more pleasant.
Positiv: Customer Service there is excellent, Chris and Campbell were very helpful
They cancelled right before my pickuoNegativ: I placed my order online the day before and it was cancelled the following morning, and hour before I needed my vehicle. Will not book through Enterprise again.
Debit card bluesPositiv: Nothing Negativ: Didn’t know that you must now present a credit card at pickup, we don’t use credit cards only debit. Nothing like driving completely out of your way and not getting what you came for.
Made my vacation more funPositiv: I reserved a compact car but when I got there they were out so they upgraded me to a midsize and the Nissan Sentra I got was extremely comfortable, got excellent gas mileage and had plenty of space. I stand at 6'3" so the extra legroom made a huge difference. The staff was courteous and helpful and processed me in and out very quickly. Thank you Hertz staff!Negativ: Not a thing. Whole experience was perfect.
GOOD SERVICE IN ROANOKEPositiv: QUICK PICK UP AND DROP OFF
Excellent Customer Service Positiv: Polite, courteous, helpful, knowledgeable, are just some of what you can expect from this rental location
AwfulNegativ: I cancelled my booking a month before the scheduled pickup date, and they charged me a $50.00 cancellation fee. I will never rent from Hertz again.
Not very good experience.Negativ: Gas wasn't full when we picked-up the car from the parking lot. When we called the office, they din't pick up the phone.
Similar thing had happened to me in the past. I had filled the gas tank before dropping the car off but they said the tank wasn't full and charged me extra $75. I tried to call customer service several times but they weren't helping.
Positiv: Service was quick and courteous.Negativ: Economy car was really small...
Smoky, unclean carPositiv: The car drove fine and the gas mileage was good.Negativ: The car smelled like old cigarettes. We bought some Fabreze and cleaned it up, opened all the doors and let it air out. Perhaps Hertz should have done that before we rented it? The gas tank wasn't full...more like 7/8ths full. The paint was chipped on the outside of the car so much that we feared that we might be charged for the previous damage. It was amazing that a car with only 12,000 miles would be in such sad shape. It really put a black mark on the Hertz organization that they would rent out a car in that condition.
Negativ: That you had to have a major credit card when you picked up and could not use a debit card. That is all some people travel with. I will be renting from someone else next time because some of the others I know take debit. This was the first time renting with Hertz. Never again!
Negativ: The van had very slick front tires, tire pressures were also low when checked for safety.
car was in poor conditionNegativ: The previous renter was a smoker. Though the car had been cleaned, the smell was still apparent. Clock hadn't been shifted to its new time zone. The car generally seemed worn.
Staff was geeat! My flight didn't get in till after 1am and the woman was there waiting for me to handle my rental!!!Negativ: Nothing
they were closed at the appointed timeNegativ: The National desk at the airport wa closed when we arrived at the scheduled pick up time. We set up the rental to be picked up at 9pm, which should have given us the hour from 9-10 to pick up that vehicle. We arrived less than 5 minutes after 9 and the desk was unattended. No one tried to contact us to ask us to arrive earlier or explain that they couldn't honor the reservation. Completely unacceptable.