Difficult to findNegativ: I arrived at the VLC airport, they did not have an ACE. It took a long time to find someone to redirect us to the company that fulfilled ACE's rentals in VLC. Once we arrived, they did not accept American Express, which was the credit card I used to book, so I had to pay with a Visa and pay for additional car insurance, which is usually handled by AMEX.
Negativ: The car was pretty underpowered
Mixed reviewPositiv: the office is within the airport. The drop-off was great and fast. One employee was awful, but the rest were great.Negativ: You need to have your driver license, passport and credit card from the same country. As a Swiss citizen living in the USA for 20 years, they refused to rent the car. My wife had to rent it. I never had such an issue anywhere else in the world. A week later we rented a car in Switzerland with Enterprise and it was not a problem. On top of that we had to get a 3rd car, as the first was having engine problem, the second one was a smaller car class and they were trying to tell s it was the same class...and the 3rd it was correct. Not very efficient.
Negativ: Das Auto war ziemlich nicht gut laufende
Good car, good service Positiv: The car was clean and new.Negativ: They upgraded me to a larger car for free but that came with a double insurance cost and I kind of had to go with this setup...
The rental was serviced by Hertz, and dollar had a small sign that was only visible once you entered the Hertz office.
You get what you pay forPositiv: Overall the value was unbeatable. Negativ: 1) Pickup location was confusing because it was not made clear.
2) Car was dirty when it was delivered.
3) Condition of car was not the best...alignment was off, tires were low on tread & inside the car there were items that were broken.
Got to the airport and it was ... like i was beingPositiv: i didn't like anythingNegativ: the lady who was helping me price was firm at 176 $ or 155 euros then all of a sudden started suggesting other vehicles once i declined and wanted to stay with my car she started looking for things to increase the price by the time the discussion ended i was looking at 600 euros and not the 155 euros i was originally promised ultimately i didn't proceed
Positiv: The car was ok, standard conditions.Negativ: The pick up was slow (we spent about 30 minutes to get the car) and the employee not very nice. She did not even know the promotions of his own company. About Hertz, the service was mediocre. it is already ridiculous that they pretend a credit card (you are renting a car not buying a house). But what is even worst is the fact that the credit card has to be the driver's. What is the logic behind this? The only logic I can see is getting more money from the client, since the additional driver costs about 15 euros p/day. There are many better companies than Hertz which allows to chose the driver independently from who has the credit card.