Positiv: Everything with the Laussane pickup was excellent. The place was very clean, well-marked, the staff was courteous and even able to speak with us in English. A great experience. NoNegativ: Not a thing.
PerfectPositiv: Pick up was fast and easy, the car was clean, comfortable, drop off was even faster, price was good. Could not have been better.
Pleasant tripPositiv: Excellent rear view camera, cruise control operable, low consumption modern car, accurate navigator.Negativ: Car book was not in english. Navigator voice orders disabled (could not discover how to activate). A brief introduction from staff at pick up would be helpful
all finePositiv: Nice price for what you get and easy going of reservation etc. Negativ: Too small remarks:
Reserved the car Saturday evening for pick up at Rue du Simplon. Went there but nobody was there yet and in the emd had to go to Place du Tunnel to get the car.
Overloaded parking lot for drop off, leaves you feel a little bit uneasy to park the car there.
Negativ: no clear directions for where to go to drop off keys
Lack of Transparency Negativ: the surprise 50chf for mandatory insurance upon arrival was not appreciated. Your competitors list this up front and although your method got us to rent from you this time, this experience has left us with no desire to use Hertz in the future. Transparency is a virtue which is respected on the consumer side but obviously used for financial gains on yours
Negativ: keine klaren Anweisungen wo man die Schlüssel abgeben soll