Positiv: Near new vehicle. Really good rates
Good but that insurance!Positiv: I booked the car as soon as we landed at the Cairns airport and it was ready in 10 minutes. The car had under 1900km so pretty new. No problems during the week and the return was seem less.Negativ: By far the insurance that they try to sell you and the scare tactics they use to get you to buy into it...
Just rightPositiv: Nothing to add
Good rentalPositiv: Seamless transaction, not a very long wait.Negativ: They did try to up sell insurance, but that's quite normal of course. Was not worth the $49 per day unless you plan on wrecking.
Positiv: The entire process of checking in, getting our car and returning our rental was extremely fast, courteous and effortless - Great job, would highly recommend Budget for any rental need.
Positiv: In der Nähe New begleitet. Wirklich gut Preise
Genau richtigPositiv: Nichts hinzuzufügen
Positiv: Airport transfers
Positiv: The car was clean.Negativ: The car had already done 45k klms and seemed in need of a tune up, at times there was a lag in acceleration and then a sudden lurch forward...could be dangerous for a less experienced driver.
Excess on any damage was very high...$5k seemed excessive compared to other companies and was only apparent after confirmation of booking.
Negativ: Misleading when booked it stated airport pick up and drop off. instead a mini bus came and picked us up and took us into town to pick up our car.
Great airport, great rentalPositiv: Great front desk guy, handy car pickup, no bus to deal with. Upgraded compact suv to overlander, no chargeNegativ: No issues, the usual attempt to upsell but no pressure. Just say no to what you don't want. Wish I had added the gps, but they asked. My bad.
Fantastic carPositiv: Suited our purpose & very economical & comfortable carNegativ: Nothing
All good Positiv: Easy pick up procedure and drop off Negativ: Nothing - fast, friendly -
Satisfied CustomerPositiv: Fast friendly service. Didn't try and sleezy salesmen gimmicks on my family and I that you typically get from rental car places.
Super Flughafen, super VermietungPositiv: Tolle Angestellte an der Rezeption, praktisch mit Auto abgeholt zu werden, kein Bus im Umgang. kompaktes SUV-Upgrade zu dem Zug weiter nach Wellington, kostenlosNegativ: Keine Probleme, das übliche Versuch, aber kein Druck ordern. sagen sie einfach nein zu dem, was Sie nicht wollen. Ich wünschte, ich hatte noch das GPS-System, aber sie fragten. Mein schlecht.
Fantastisch AutoPositiv: Für unseren Zweck & sehr wirtschaftlich und komfortabel AutoNegativ: Nichts
Alles gutPositiv: Einfache Abholung Verfahren und AbsetzungNegativ: Nichts - schnell, freundlich -
Don't waste your time Negativ: I booked this for a reasonable price months in advance as diving the Great Barrier Reef was a bucket list item. When I landed though, europcar said that they had given my car away and had no other cars they could fulfill my reservation with as it was high tourism season.
No offer to help, no sympathy. Of course I had my phone and checked online and found they indeed had multiple cars available immediately, but were asking double what I had booked mine for. How convenient...
I got a car from a competitor instead, and will be avoiding Europcar going forward.
Negativ: I prepaid for a different drop off location and when I picked up the car I was asked to pay an additional fee for a that service. I was told its similar to adding a GPS or car seat to an existing reservation but I was unable to take the car without paying additional despite my reservation. I called the 800 number and was told this charge would drop off and was covered but just discovered three separate charges for this rental have been processed. I plan on calling customer service again to clear this matter up but the Cairns office was unhelpful and unwilling to listen to me about the reservation I booked.
Positiv: Everything was clean, simple, and very easy pick up and drop off.Negativ: Just a little small for a family of five. Not what i would call a typical
Positiv: Pick-up and drop off were convenient. No extra charges. The car type/condition was a good choice for the area and driving conditions.Negativ: Not sure the additional insurance I purchased when I made the rental reservation was necessary (as I was lead to believe at the time).
Positiv: Alles war sauber, einfach und sehr einfach abgeholt und aus.Negativ: Nur etwas klein für eine Familie mit 5 Personen. Nicht wie ich es nennen würde ein typisches
great servicePositiv: I had a small fender bender on my car and Thrifty made it easy dealing with the problem and replacing the car. Very friendly personnel.