Brunel Hotel

This is not a three star hotel. Poorly managed, old and worn decor, poor use of space in rooms. I would not stay here again and am very disappointed that his was the hotel I ended up with after blind bidding on Priceline.

Positiv: Location and clean towels

Negativ: Rooms too hot, window broken and moldy. Mold between tiles. No towel racks or hooks. Furniture old, mismatching and very worn. Excessive dust behind furniture. Mattress old. Walls marked and had holes. Peeling wallpaper. Staff incompetent.

My husband Brian (XXXXXXXXXXXXXXXXXX) and I have stayed in probably 50 Priceline hotels over the last 10 years. He stayed in 1, 2, 3 and 4 star hotels and said this was the first one that did not meet the advertised quality standards. It was advertised rated as 3 stars and was not even a 1 star. I complained to Priceline on October 21 and 22 and they got us a better room (number 402) which would only qualify as a 1 star room, because it had no bathtub, only double bed, no refrigerator, had an old beat-up carpet, and was only about 8' x 15' in size, and the elevator did not go to the fourth floor. I used to always recommend Priceline to friends and family and I am now reluctant to do so. I am now reluctant to use Priceline overseas for myself, although I did use it in Holland and it was excellent. My gut-feeling is that the Brunel Hotel snowed Priceline, perhaps showing you one or two decent rooms and saying they represented the entire hotel. NOT! This hotel should not even be listed by Priceline, unless Priceline wants to lose customers.

Positiv: breakfast and proximity to the London underground.

Negativ: First room was number 309, about 6' x 12' in size, and was not air conditioned, poorly lit, did not have a dresser, bathtub, end table. Plugged in an electrical device and a breaker tripped. Not even a 1 star room. Second room number 402 was barely 1 star

Positiv: Nothing really to like about this hotel. It's definitely not a 3 star when a Travelodge has nicer motels.

Negativ: The counter staff tried to make us take a room with a broken toilet. The hotel was old and there wasn't much maintenance done other than in publicly viewable locations. I was contemplating forgoing the paid fees for the hotel and booking a different one.

Positiv: location

Negativ: Toliet didn't work in the 1st room we were given despite the staff stating that he checked it. We were at least moved to another room the next day but the shower drained very slowly. We stayed 2 more nights, took quick showers.