Hotels in Montreal

Positiv:: Wir haben das etwas exklusive, europäische Ambiente dieses Hotels genossen, mit geräumigen Zimmern und ein schönem Design. Das Personal war sehr freundlich und hilfsbereit

Negativ:: Beim Einchecken gab es einige Art von kindergeburtstagsfeier in der die Eltern ließen die Kinder herumlaufen schrieen Bar in der Lobby und Restaurant, was etwas abschreckend wirken.

Positiv:: Das war das beste Hotel, in dem wir die letzten Jahre übernachtet haben. Wir kommen wieder.

Negativ:: —

Positiv:: Beautiful hotel in an excellent location. Staff is courteous and friendly.

Positiv:: Staff is great. Rooms are large. Dining is good for breakfast. Very welcoming.

Negativ:: The bed isn’t good for bad backs and platform is easy to stub toes on.

Positiv:: Totally amazing hospitality and room!

Positiv:: Stylish hotel but with all the modern comforts you need. The bed, in particular, was a dream and our room was airy and the shower powerful. Location is right in the heart of Old Montreal and you can use the Metro to access other parts of the city. Reception was really helpful

Positiv:: Excellent location and the hotel seems to be recently remodeled. We were room upgraded - very spacious. Staff was accommodating.

Negativ:: Room was prebooked at a mutually agreed total price. On arrival insisted on adding $100/night for "incidentals" without a treasonable explanation. A very poor introduction to the hotel!! A lousey way to run a business.

Positiv:: All of the staff were very friendly and helpful. The room layout and finishings are fantastic.

Positiv:: Milton Brown Products!!! My favorite!

Negativ:: The elevator broke down.

Positiv:: Previous stays were terrific

Negativ:: Customer service extremely disappointing:(

Positiv:: Close to all old town sites in a quiet location. The staff is very attentive and helpful. A great deal of attention is given to details that make this a great place to stay.

Negativ:: Everything was great.

Positiv:: Lage! Lage, Lage - topp & ruhig! Architektur des Gebäudes, Einrichtung

Negativ:: Die Mitarbeitenden waren für diese Hotel- und Preiskategorie ganz klar zu wenig professionell. Qualität des Frühstücks war o.k., jedoch nicht mehr!

Positiv:: Ruhig und zentrale Lage Riesiges Zimmer mit Dachterasse Super Bett Sehr ruhig, man hört nichts von anderen Zimmern Cooler Style der sehr gemütlich ist Top Badezimmer mit Molton Brown Produkten Frühstück Qualität und Menge fantastisch

Negativ:: Bar in der Lobby komisch hinter der Rezeption, daher nie was los und man hat keine Lust was zu trinken dort. Frühstücken ist leider ungemütlich, weil man direkt neben der Rezeption in der Halle sitzt. Obwohl sehr lecker!

Positiv:: Die Zimmer

Negativ:: Ich mochte alles

Positiv:: Service, Zimmer, Frühstück, Ambiente, Geschichte

Negativ:: der Fitnessraum ist zu klein

Positiv:: Am meisten gefallen hat mir die Toilette und das Bad Und der Komfort von der Bettwäsche

Negativ:: Das Preis/Leistungsverhältnis war überteuert

Positiv:: Fantastisches Erlebnis. Die Einrichtungen waren erstklassig und das Personal konnte nicht genug für uns tun.

Negativ:: Nur wünschen wir, dass es ein hoteleigenes Spa gibt. Der Concierge hat mir jedoch einen Termin in einem nahe gelegenen Spa vereinbart.

Positiv:: The staff were excellent, very professional and helpful. The location was excellent in the upmarket shopping district but within walking distance to most attractions. The room was comfortable and luxurious.

Negativ:: Nothing

Positiv:: Lage, Hallenbad

Negativ:: Elektronik - Plumbing: Es dauert zu lange bis warmes Wasser kommt

Positiv:: The beds were heavenly and the service was amazing! Everyone we encountered was so kind and accommodating. They truly go above and beyond to make each guests experience an unforgettable one.

Positiv:: Clean Quiet Unassuming classy

Positiv:: Da wir ganz bewusst das Ritz Carlton ausgewählt haben, wussten wir natürlich, was uns erwartet. Die übliche, hervorragende Ritz-Carlton Qualität. Wir schätzen diese Hotels sehr. Gutes Frühstück, schöne, gemütliche Zimmer mit guten Betten und kompetentes, gut ausgebildetes Personal, alles in allem, jederzeit bedenkenlos weiterzuempfehlen. Immer vorausgesetzt, man ist sich bewusst, dass dieser Service natürlich seinen Preis hat. Aber es lohnt sich !

Negativ:: nichts

Positiv:: Ritz Carlton has been located exceptionally and Rooms have been extraordinary, I had a great time.

Positiv:: Very friendly Staff was so thoughtful and got me chocolate covered strawberries for my 59th bday Concierge excellent for dinner reservations Gorgeous garden restaurant Great pool

Positiv:: Greeting was fabulous and personal, with more than one welcome surprise. I found the staff unfailingly friendly, gracious, and guest-observant. Wonderful location near the fabulous Musee de Beaux Arts. Stunning lobby and Palm Court, elegant rooms with every imaginable amenity.

Negativ:: Whilst I enjoyed the breakfast buffet, my breakfast had just a shade less of a wow factor than some other aspects of my overall wonderful experience. The food area seemed slightly underattended and the presentation was functional rather than ornamental.

Positiv:: Everything

Positiv:: Service is excellent and very responsive

Negativ:: Motion sensors that cause lights to go on in the middle of the night when you get up to go to the bathroom, and can't be disabled without a visit from maintenance. We had just arrived from the UK and when the lights went on at 2:00 am that was the end of my night of sleep. Very unhappy about that (as they now know). Who wants someone else to decide to turn on lights for you? I could have quite easily navigated to the bathroom by the ambient light from the light switches (already quite bright) and didn't need some nanny state turning lights on for me so I don't stumble in the "dark"

Positiv:: Café Boulud, the rooms, the bathroom, the service

Negativ:: Nothing

Positiv:: Absolutely beautiful historic hotel with all the finer nuances of a first class hotel. Highly recommend!

Positiv:: The calm, the service, the class

Positiv:: I love old montreal. Great things to see. The boat ride is a must to do.

Negativ:: The streets are a little messy. Lots of construction.

Positiv:: The evening staff in the restaurant were accommodating to our needs.

Negativ:: Check in staff was not very pleasant and made check out complicated.

Positiv:: Great staff and great room with very comfortable beds. An excellent hotel all round.

Negativ:: A bath would have been nice, but it did have a great shower.

Negativ:: Our room wasn’t made up the second day. This is unacceptable for the price we paid. We asked several times and it was never done.

Positiv:: Frühstück war reichhaltig, fast zu viel

Negativ:: Zimmer war etwas dunkel.

Positiv:: Staff was great. Everything was very clean,however my bed was not that comfy. Very noisy bed

Positiv:: Beautiful hotel excellently located in the center of town. Hotel employees and concierge were amazing! Thanks TARA for your assistance with our plans. Great time!!!

Negativ:: They forgot to clean our room.

Positiv:: The location was perfect. The service was excellent at the front desk as well as at the concierge desk. Wonderful mini-vacation for us. The room was luxurious and very clean. We were impressed!

Positiv:: Clean

Negativ:: They upgraded my room without understanding telling me the price would be more.

Positiv:: Architecture, beautiful rooms

Negativ:: Very rude staff in the restaurant, room temperature was to high, even at the lowest settings the heat kept coming.

Positiv:: Lage, geräumige Zimmer, großartiges Kochnische, das Personal war zuvorkommend und ausreichend kostenloses Frühstück

Positiv:: Ich mag die riesige Suiten, und das Personal freundlich. In der Nähe aller Sehenswürdigkeiten und der U-Bahn.

Positiv:: Die Lage war sehr gut. Man kommt zu Fuß auch schnell zur Altstadt und den Mont Royal Park. Das Zimmer war sehr groß und komfortabel.

Negativ:: TV-Empfang war manchmal grobkörnig.

Positiv:: I like the location and the cleanliness of the hotel. The free breakfast is also very good.

Negativ:: Didn't have extra blankets and pillows in the room and only one roll of toilet paper. Maybe the room wasn't fully prepared properly. I wish they put extra supplies in so I didn't have to ask later.

Positiv:: Great location. Large airy rooms which have everything you need.

Positiv:: It was close to restaurants, close to the subway and the hotel had breakfast included. The studio that we were in was nice and Spacious. It was the perfect stay!

Negativ:: Nothing, everything was clean and up to date.

Positiv:: Location is close to everything. High ceiling and big windows are beautiful. Art decors go well with the updated interior. My room is equipped with a kitchen. Everything is just so elegant and convenient.

Negativ:: Small and low power hair dryer. Breakfast area, while nicely arranged, is very crowded when we were there. Space between the desks are very tight.

Positiv:: Wir waren 10 Tage dort und vor allem die Möglichkeit der Küche war sehr angenehm. Alles jeden Tag wieder frisch gereinigt.

Positiv:: Location was fine. Eggs were missing.

Negativ:: Eggs for breakfast!

Positiv:: Die Lage war top! Man konnte von dort alle wichtige Punkte in Montreal fußläufig erreichen. Das Hotel hat einen hohen Standard und ist eines der saubersten auf unserer Rundreise gewesen. Die Betten waren bequem und das Zimmer konnte man gut zur Selbstversorgung nutzen.

Negativ:: Das Frühstück war meiner Meinung nach für ein so "hochklassiges" Hotel etwas dürftig. Die Auswahl war recht klein.

Positiv:: Sehr gute Lage für eine Städtetour, schönes Zimmer mit Küche, Schwimmbad auf dem Dach und Dachterrasse. Der Frühstücksraum ist zu klein für dir vielen Gäste und deshalb ist es dann laut und ungemütlich. Wir haben uns das Frühstück geholt und mit aufs Zimmer genommen.

Positiv:: Friendly and helpful staff. Clean and spacious apartment for four.

Negativ:: Breakfast has room for improvement

Positiv:: Good location in downtown Montréal, large and comfortable rooms with well equipped kitchen, helpful and friendly staff

Positiv:: Room was big and the suite was really clean, staff was helpful and you can't even think to complain about the location. Main attractions are at walk-able distance.

Negativ:: Having the same breakfast each day gets a little boring when you are on a vacation. Even if serving hot breakfast is not feasible, playing around with the breakfast items can be an options to introduce some variety and change.

Positiv:: It was pretty cool.

Positiv:: Hotel Zimmer, Lage

Negativ:: Das Frühstück könnte besser sein. Parken nicht so einfach

Positiv:: Rooms are nice and chic, comfortable. A full hair dryer was provided, which you almost never see. Staff was helpful and polite.

Negativ:: Parking was a block away at a conference center, thought the listing stated parking, which we assumed meant on site.

Positiv:: Hotel staffs are very nice and prof., breakfast is okay except no meat. Location is the best place for visiting city or business

Negativ:: none

Positiv:: Comfortable bed!

Negativ:: Could have more comfy chairs.

Positiv:: Walking distance to the subway, lower Montreal and the train station was easy access. The room was huge and very clean. The front staff always greeted us and I liked that you had to use a key card for the elevator. The breakfast was filling and decent.

Negativ:: I wished there would have been some close places to eat dinner or pick up sandwiches. However this is not the fault of the hotel. We just had to plan better after touring all day.

Positiv:: Room bed staff location breakfast common area

Positiv:: Super central in downtown, close to all major attractions including the Notre Dame and Chinatown. Close access to metro. Great furnishing. Overall a great value in the area

Negativ:: Breakfast was all cold (breads/bagels, pastries, fruit, hard boiled eggs, yogurt, juice and make your own oatmeal) Quality of the toiletries was subpar - bad shampoo and when we checked in we had half used bottles (maybe wasn’t changed by house keeping-but hope at least the linens were)

Positiv:: The breakfast had some nice options, including the famous Montreal bagels. We would've liked to have it available for longer hours, as they stopped serving at 10am. The room was very clean and the service was excellent. The location was also ideal, very central and walkable to Old Montreal.

Negativ:: A room service option for food would've been nice.

Positiv:: Nice modern feel to the property with nice young friendly staff. Pleasant room & quality bedding. Very clean. Complimentary guest laundry which we appreciated. Breakfast was included in booking fee & offered a good selection/variety of food. Great location only 5-10 minute stroll to old town area. Parking easy to find in next block. Would highly recommend & we would stay again.

Negativ:: Nothing the hotel suited our needs.

Positiv:: Breakfast was very nice (more than I expected ☺️), rooms nice size, location excellent, staff very nice & helpful, security key for elevator very good idea, drinks, snacks available in lobby at reasonable prices, bed very comfortable and clean.

Negativ:: No shelf in the shower, wifi wasn’t the best (had to keep signing in and Netflix kept going out while watching movie two nights in a row).

Positiv:: Neu renovierte geräumige Zimmer. Lage sehr zentral und dank guter Isolation keine Geräusche von aussen. Sehr angenehmer Aufenthalt.

Negativ:: Frühstücksraum hat leider keinen Charme. Essen war ok, aber alles eingepackt, dh. keine frischen Lebensmittel. Klimaanlage war extrem kühl eingestellt.

Positiv:: clean, spacious and decent breakfast

Positiv:: Die Unterkunft ist super zentral, alles war sauber und sehr komfortabel. Der Preis ist genial für das Angebot. Ein herrliches Frühstück ist inbegriffen. Würde sofort wieder kommen.

Positiv:: Good location, great staff

Negativ:: Very sterile rooms in the new area

Positiv:: The Location

Negativ:: Some room are very dated

Positiv:: This hotel has character. The room was more a loft than a hotel room. The shower was amazing. There was a billiards room. The location was across the street to the ND cathedral. The staff was very friendly and always smiling.

Negativ:: The elevator was a bit slow but the stairs were fast!

Positiv:: This place is AMAZING!! The only reason I didn't give it a ten is because it is very expensive. But, you get what you pay for!! Would definitely spend the extra money and go back again!! Everything about it is beautiful! The rooms, the roof top bar, the dining facilities, everything was wonderful! The staff is more than accommodating and so nice!!!

Positiv:: Excellent location. Great staff. Restaurant superb.

Negativ:: Nothing

Positiv:: The property is newly renovated and the location is great, it’s close to everything. The room was spotless and comfortable.

Positiv:: The hotel gave me an update! Very well located and very close to the main points. Also not so noise as others areas

Positiv:: Beautiful, restful retreat in the middle of old-city attractions.

Negativ:: Traffic in and out of the hotel is challenging because it is literally across the plaza from the cathedral to get there. Allot time if you arrive/leave during the day.

Positiv:: Great location close to loads of bars restaurants and the old Port. Rooftop bar had a great view of the city. The room was great bed was huge and the shower was great

Positiv:: I absolutely love everything about the property. The location was on point for scenery and walking distance to many fine restaurants. The staff was probably the friendliest and most professional I have ever seen at a hotel. The room was gorgeous and felt like home. The on site spa, restaurants and rooftop bar was a added bonus.

Negativ:: They have a bee issue on the roof top bar because of the cocktails and would have loved a pool. Still; whenever I visit Montreal which will be often I am staying here.

Positiv:: Staff, ambiance, room and amenities.

Negativ:: Nothing at all

Positiv:: Bed was excellent

Negativ:: Little bit expensive

Positiv:: Wunderschöner Ort, sehr komfortables Bett. Super sauberes Zimmer, sehr hilfsbereites Personal.

Negativ:: Straßenlärm kann spät in der Nacht in den Zimmern mit Blick auf die Vorderseite leicht laut werden

Positiv:: Beautiful hotel! Will definitely be back!

Positiv:: Excellent food, service, friendliness of staff, atmosphere, view

Positiv:: Reception was extremely friendly and helpful especially Camilla! Room service was excellent and the room was always clean and ready for us!

Negativ:: The bathroom was dark especially the shower area.

Positiv:: This hotel has a fantastic location, a friendly and helpful staff, and plenty of character. We were pleasantly surprised to receive a room upgrade. Excellent restaurants and many major attractions were within easy walking distance. We loved staying at the Hotel Nelligan.

Negativ:: The only thing that we didn't like was the breakfast. Service was slow and some items were not cooked properly.

Positiv:: Excellent food and service!

Positiv:: The petite suite was exceptionally comfortable, and beautifully appointed. The staff was comprised of some of the most pleasant, helpful, people ever seen on this planet.

Negativ:: The room had an espresso maker, but did not have a regular coffee maker. For those of us who find espresso unpalatable, a regular coffee maker would be far preferable.

Positiv:: The service and luxurious accommodations are perfect!

Positiv:: I loved the extremely friendly staff, the cozy room, the ambiance and the location. The boutique was a treat and the roof bar delightful!

Negativ:: It was noisy. The maids were quite noisy with their carts quite early - around 6. We weren’t excited about the menu choices but didn’t need to eat in the hotel so that didn’t matter.

Positiv:: Obliging friendly staff. The feeling of being part of the city.

Positiv:: Great location

Negativ:: Nothing

Positiv:: Lage ist super zentral

Negativ:: Sehr dunkel - Service freundlich aber unprofesdionell

Positiv:: The location of Hotel Nelligan is wonderful. Easy walking to restaurants, various activities and shopping.

Negativ:: I think the parking plus tax is very steep considering the cost per night at Hotel Nelligan especially considering that our car never moved for 3 days and nights.

Positiv:: Starbucks und das Restaurant im Erdgeschoss sind ausgezeichnet. Die Zimmer sind geräumig und sauber. Die Angestellten sind äußerst aufmerksam. Alles war perfekt.

Positiv:: Pool, Lage, freundliches Personal, großzügige s und modernes Zimmer. Der Flughafenbus (öffentl. VM) hält vor dem Hotel.

Negativ:: Küchenaustattung war gut, nur nicht ganz sauber - ein Problem, was sich aber beheben lässt.

Positiv:: Awesome through and through ! I had a standard room, yet it was vast (51m2 / 550sq.ft), tastefully decorated and excellente appointed, with a huge 2x2m bed (same as home :-)) ), an expanded kitchen-like bar with fridge, sink, microwave, real expresso machine (making excellent coffee ), and dishes for dînette for two. Wide desk and comfy seating area, huge bathroom with both large bathtub and glass shower booth, and all the creatures comforts one may rather expect from Fairmont or Belmond-class hotels (just for at least 2 or 3x more). Also loved the twin, high powered USB sockets at each side of the bed, the real fast and stable WiFi, awesome gym and spa, efficient and quiet airco. Actually, it felt more like a homey apartment where one could stay, than a hotel room were happy to leave. Location is great as well, within walking distance or a cheap Uber ride from the main attractions. And let us not forget the staff, at the front desk who manèges an early check in as we were flying in from an LAX red eye for an early business meeting. Also the two concierge ladies, Lydia and Maria, who advised us enthusiastically and accurately about things to do, and efficiently helped us book cars and hotels for the rest of our trip that needed adjustment.

Negativ:: This is a minute detail, but we hated those heavy, non automated glass doors to enter the main lobby: a five star hotel does deserve automated doors.... And / or possibly, a bell man more on the lookout for arriving guests.

Positiv:: I booked the hotel for my girlfriend's birthday and Lydia from the concierge happily offered balloons, birthday card and a delicious cake for her which was very thoughtful and made us feel very welcomed. The hotel has got amazing sauna and rooftop jacuzzi. And the room is very clean. Definitely worth the value.

Negativ:: Das Frühstück ist ausbaufähig. Ein Gutschein für 57$ ist an der Stelle einfach zu wenig, ein Frühstücksbüffet ist wünschenswert bei 5*

Positiv:: Great stay and helpful and friendly staff. Rooms are spacious, clean and comfortable. The concierge was very helpful in ensuring we had a great stay and preparing our room. Great amenities as well. Would highly recommend!

Negativ:: no complaints.

Positiv:: Swimming pool area

Negativ:: Staff felt too relaxed, all a bit slow and laid back if you’re use to things happening at a good pace.

Positiv:: Very comfortable bed, excellent spa, and brilliant staff! We had a lovely honeymoon, thank you.

Positiv:: Fabulous location and on a nice day easy to walk to other parts of the city. Very friendly and welcoming reception from the staff.

Negativ:: Minor dislike was probably just the shower. Otherwise nothing much to comment.

Positiv:: Location is perfect for downtown sightseeing. Staffs are very friendly and kind. They were very supportive for our requests. Room is spacious and interiors are very cool. I will definitely come back this hotel next time.

Positiv:: Spacious room, central location, sparkly clean and every staff is helpful and friendly. There’s valet and a Tesla charging station. I brought my dog, they prepared bowls and treats.

Negativ:: Nothing.

Positiv:: room is big and comfortable

Positiv:: Well kept premises. Came across a very professional and courteous staff. Spacious, and comfortable rooms. Excellent location. Parking friendly

Negativ:: Very expensive breakfast service. It had a rather restricted menu, and it was definitely understaffed

Positiv:: lovely helpful staff (shout out to Daniel), lovely restaurant ( shout out to Eric) good location, lovely swimming pool, comfortable beds, nice and quiet room.

Negativ:: The hotel encouraged you to hang up your towels for reuse, which we always do for environmental reasons BUT there wasn't anywhere for you to hang the towels to dry. Need more towel hanging facilities!

Positiv:: The boutique style room. The location. Clean room.

Negativ:: We prefer to take our own luggage in and out. From USA so a coffee pot and microwave would have been nice.

Positiv:: Alles , ein Rundumwohlfühlhotel! Grosse , schöne, moderne Zimmer, toller Pool, hervorragendes Restaurant.

Positiv:: Sauberkeit, Lage, Frühstück, Einrichtung und das Personal an der Rezeption.

Negativ:: Kein separater Aufzug für Küchenpersonal, die zudem noch blöde Fragen stellen. Wagen mit Essensreste beladen werden dabei einfach zwischen die Gäste gepresst. Bei drei Aufzügen eine lösbare Aufgabe. Ansonsten ein absolut empfehlenswertes Hotel.

Positiv:: Two staff members, Fredrick and Matthew were very helpful during our entire stay.

Negativ:: We needed to change our original room; it had no bathroom. The shower was in one closet and the commode was in another. My wife is claustrophobic and could not stay in such a room. The staff gladly changed our room but made no mention of the increase in price which was substantial. I believe they should have stated the price increase at the time the change was made.

Positiv:: Coffee machine in room was great.

Negativ:: The separate toilet, basin facilities and shower. Fine for a single person on a business trip, not great for a couple. I won't get more explicit but some people still like a bit more privacy. Looked forward to a late soak in the whirlpool, except they were refilling it.

Positiv:: The hotel was good. so There was the parking good and near to city sight.

Positiv:: Gute Lage, tolles Zimmer, sehr sauber und stilvoll eingerichtet. das Essen an der Bar war hervorragend, alles tipptopp. Jederzeit gerne wieder. kann ich gerne so weiterempfehlen, Bravo!

Negativ:: Habe den Kosmetikspiegel vermisst :)

Positiv:: The maintenance staff and concierge staff were extremely helpful and attended to our needs as fast as they can.

Negativ:: Room wasn't ready at 1500 check in but staff did their best to expedite the room (was available at 1600).

Negativ:: The room was not available even at 5 pm

Positiv:: Very clean and the location is unbeatable. Right next to China town and walkable distance to the river front.

Negativ:: Nothing. Everything was perfect.

Positiv:: Great location, friendly staff

Negativ:: There was an annoying high pitched “hum” in our room that we couldn’t get rid of. Also, our shower didn’t have hot water - so that was unfortunate.

Positiv:: Die Lage war soweit nicht schlecht. Es ist mitten im Kuchen und deshalb kann es dort auch mal richtig laut sein. Das Frühstück ist eher gewöhnungsbedürftig. Das Personal ist freundlich und hilfsbereit. Die Hotelbar ist ein toller Treffpunkt und gut geführt.

Negativ:: Die Zimmer befinden sich direkt über einer riesigen Klimaanlage. (siehe Foto unten) Somit brummt es so richtig im Zimmer. Wir wollten zuerst zu viert reisen. Leider wurde eine Person unerwartet schwer krank. Somit brauchten wir anstatt 2 DZ nur 1 DZ. Trotz Arztzeugnis und Spitalnachweis wurde uns der Zimmerpreis für das nicht angetretene Zimmer von CHF 4'000 nicht erlassen.

Positiv:: Beautiful building, excellent staff. Room facilities.

Negativ:: Not the hotel's fault, but our 17 year-old daughter was not allowed into the bar due to licensing laws. A coffee lounge, or outdoor terrace area, would be a good idea to allow the family to stay together.

Negativ:: They advertise that there is a shuttle service which is misleading. It is a limo that charges twice what a direct limo from the airport does. The food, room and service are average. 4star at best. Definately overpriced. Try the well known hotels instead.

Positiv:: I liked the doormen.

Negativ:: The room, lighting, heating, curtains etc. was controlled by a door panel ludicrously complicated, and a toilet and shower that were also tech controlled. The room was not cleaned by 6 pm despite us being out all day and no managers were there to be seen, either to take control or ownership. Dinner was expensive and very average, And to cap it all, our TV didn't work for 3 nights!

Positiv:: Staff was energetic, helpful, and seem happy to be working at the hotel. Hotel is a marriage of old and new design which was lovely. Drinks at the bar were an enjoyable beginning to the evening and dinner at the hotel was delicious and again, great staff.

Positiv:: The beautiful Victorian building, the high standing furniture of the rooms (Toto bidet toilet!) & the location. The concierge was the highlight of our stay (!). He was very friendly and did all he could to help us.

Negativ:: This is just a quick summary. The # of characters are limited. TLDR: The service was very sub-par for a 5-star hotel, closer to a 2 or 3-star. Avoid it! Room amenities: They tried to impress by offering a lot of them but most are useless (and then be re-used at no cost for the next guest, so they looked like that at least) Sadly, the useful one are missing: ie. they give a toothbrush & a razor, but no sponge for the spa shower, near the awesome bathtub two champagne glasses but no bottle. You did get two or three 33 cl mineral water bottles (not half litter even) and three nespresso capsules but the minibar was too weak to cool them. Welcoming gift: well, none. Absolutely none. No flower, no fruit, no pastry, no champagne. Nothing. A first for a 5-star for me. Room cleaning: Very unprofessional. It even happened twice that at 15:00 our room was not cleaned yet! - The terrace was not cleaned (spider cobweb!) and not ready to use. We had to organise the furniture by ourself to enjoy it. Sometimes, the nespresso capsules wasn't even refilled or only one side of the bed was made ready for the night instead of two. Restaurant: The breakfast was a real disappointment too: uninspired and expensive. The continental breakfast was so greedy it was sad: You've got butter and jam but no bread. No juice neither. But hey! you've got a fresh cut fruit salad that was spoiled on our first morning! Not sure how it is possible if it is "fresh"but it was. Scramble eggs was awful too. Add to all that the unwelcoming staff. So unwelcoming that one morning, we even got shout at by the waiter because we didn't reserve our breakfast table! Unheard of. SPA: The small and unpleasant room was close when we tried to visit it. Open only by appointment and only by phone. The call costs you $2. The owner was not friendly. We did not use his services. A real disappointment.

Positiv:: The location was great and the bar was spectacular. The room was high tech and spacious. The TV was fantastically big.

Negativ:: On check-in I was charged for the entire stay including $1000 for incidentals even though I was told that it would just be a pre-authorization. I only found this out at check out when I wanted to pay with a different card. However, after some discussion I was refunded the the amount for incidentals but I had to pay with the same card to save time. Pre-authorization should mean just that and not full payment!

Positiv:: Brand new hotel with a classic flair, this hotel has very nice and professional staff that made my stay enjoyable. Thank you to the Mount Stephen team!

Negativ:: Nothing

Positiv:: Room was modern and clean

Negativ:: I left my ring in the room and when I called back they said it was not found. Too many steps! I would only recommend to certain people.

Positiv:: Very nice hotel, modern rooms, great location, very nice breakfast menu, super friendly staff,...... I recommend to visit the Bar, they make a fantastic espresso martini

Negativ:: I liked everything in that hotel, except the Windows in the rooms. I would have preferred larger windows, in order to have more day light and better view of the outside.

Positiv:: It was amazing!

Negativ:: Nothing at all

Positiv:: Whoah what an amazing experience. The only thing that outshines the beauty of this historic gem is the incredible service. We will stay here every time we visit Montreal in the future.

Negativ:: There wasn’t anything we didn’t enjoy during this stay.

Positiv:: all was very well organized and clean. The hostel is built with the comfort of clients in mind and has all necessary facilities and services and more. Have separate facilities for hanging out, food, public computers, bar, even a bit of SPA experience on the roof!

Negativ:: Breakfast was really basic and towels are flaky but nothing terrible. Area around the place can be too much for some visitors as it has some night clubs and lots of folks smoking and drinking, but in reality it is all very safe and civil.

Positiv:: The bar as a meeting point till late at night is just best idea ever :}

Positiv:: Sehr zentral, ruhig

Positiv:: Staff was super friendly. This hostel is one of the best I've been to. The room was for 10 people with full bathroom inside, housekeeping every morning which kept the place clean. Breakfast was simple but ok.

Negativ:: There is a coffee shop in-site that closes could close later (closes at 6pm every day), or vending machines with more variety of products to offer.

Positiv:: Ausstattung der Zimmer, Badezimmer. BETTEN waren komfortabel.

Negativ:: DUSCHE hinter dem fruesteucksraum. Spuck und rotzgeraesche waehrend d. Fruehstuecks.

Positiv:: Clean, central, organized and cozy.

Negativ:: Nothing

Positiv:: The hot tubs were very clean and comfy. It was cool since they were on the roof. There was a smoking side and non smoking side. Staff was very friendly and nice.

Negativ:: The location is terrible and very dangerous. Lots of homeless drug attic ya wondering around. the hostel is gated off so you’re safe once you’re inside but i was no comfortable leaving my car there and walking somewhere at night was scary. Also the furniture in the room was very beat up. When we put the make up room sign on our door they didn’t make the bed or anything they just replaced the towels and one day they didn’t do anything

Positiv:: Sehr gute Lage, Jacuzzi mit Rooftop Bar, schöne grosse Zimmer, Tour am Anfang, günstige Preise

Positiv:: Das Hostel ist sehr gut gelegen zur U-Bahn oder zur St. Catherine Street. Es gibt direkt Einkaufsmöglichkeiten und Restaurants. Auch gibt es zwei Bixi-Stationen um gleich/ per bike die stadt zu erkunden.

Negativ:: Vom Dach her war es sehr laut. Der Balkon am App. war abgeschlossen und konnte so nicht genutzt werden. Einige Mitarbeiter waren total freundlich, andere dagegen ziemlich hochnäsig. Frühstück war ziemlich nervig, sehr voll, Gedränge und Lärm.

Positiv:: The best hostel I ever went to ! All day and night activities are organized, staff is really friendly. The curtains make a private place. Very good location, metro station and Sainte Catherine street at one block. Very clean place. I would definitely come back to this place !

Positiv:: Sehr schönes Zimmer. Die Lage war für uns optimal.

Positiv:: Hostel is really new thats mean everything's clean and comfortable

Negativ:: For me this hostel is too big, it's some like apartments not like hostel.

Positiv:: Weiche Betten

Negativ:: Das Frühstück war nicht im Preis enthalten, der Parkplatz war sehr teuer

Positiv:: Liebte die Lage! Super sauber und komfortabel. Freundliches Personal

Negativ:: Wände sind nicht so lärmisoliert wie ich es mir gewünscht hätte.

Positiv:: Super Hotel. Schöner Außenpool (wie ein Whirlpool im Winter). Sehr sauber und modernes Setup. Einkaufsmöglichkeiten in der Nähe.

Positiv:: Schönes Zimmer, super Bett und praktische Lage in der Innenstadt.

Positiv:: The location & quality of the hotel!

Negativ:: A very nice hotel that is right downtown Montreal and the busy Saint-Catherine street. .Everything was very clean and very comfortable!, plush pillows comforter and bed

Positiv:: Nice room with a very comfortable bed and sheets. The doorman is very personable. All the staff are pleasant.

Negativ:: There was a TV in the bathroom by the soaker tub which is a bit weird but it didn’t work anyway. The pool is small and dark and not on the rooftop like I had imagined. The workout equipment isn’t in the best of shape and is crammed into a tiny space. Breakfast was a disappointment with crusty pancakes that sat out too long and I think the fruit was canned. We only did that once.

Positiv:: Thanks for the Nespresso in the room perfect

Negativ:: Banged on legs on the bed frame corners a few times they stick out to much, hidden by bed covers

Positiv:: Everything! Great location, clean, beautiful facility and excellent staff! I would highly recommend.

Negativ:: Nothing!

Positiv:: Loved our stay here! Great location. Great staff. Clean. Comfortable. Cute little pool to hang out and rest. Nice restaurant inside and very friendly and helpful staff.

Positiv:: Very nice staff . This hotel is beautiful and they have a small pool and an exercise room

Positiv:: Bed and pillows were excellent room was very quiet. Location also very good if you can get a room with a tub you will be in heaven.

Negativ:: My room didn’t have a bathtub

Positiv:: The location was excellent and very good access to the tourist office and for a bus to the historical town.

Negativ:: No breakfast

Positiv:: I loved how it looked, and the location was great. Close to most things, but not an extremely busy site. The staff were all pleasant and very helpful. The room was beautiful, the bed was comfy. The room was kept very clean and nice. We took advantage of the special for dinner in the restaurant, and had one of the best dinners we have ever had. I had the salmon, my husband had the beef, and we shared a calamari, all of which were outstanding.

Negativ:: My only complaint is there could be a few more hangers in the closet, but otherwise we were totally satisfied.

Positiv:: The hotel is amazing. The breakfast was delicious. We would most definitely stay here again. Everything was perfect,, from the valet parking to the amazing room with a fireplace.

Positiv:: Fensterfront! Aussicht vom Bett auf Mont Royale und die Skyline.

Negativ:: Frühstücksbuffet ist zu teuer!

Positiv:: Zentrale, gute Lage für Stadtreise. Bequeme Betten. Gutes Internet.

Negativ:: Hohe Parkgebühren

Positiv:: Lage und Service

Negativ:: 40 Dollar fürs Parken.

Positiv:: Great room with incredible bed and pillows Great service!

Positiv:: Location was nice

Negativ:: The rooms - air conditioning was terrible - beds were uncomfortable

Positiv:: Friendly staff Comfortable beds Great bathtub!

Positiv:: I liked the TV in the bathroom.

Negativ:: A little to old Hollywood for my taste but a nice, well appointed room.

Positiv:: Frühstück, Mitarbeiter, Zimmer war alles sehr gut.

Negativ:: Das Zimmer war etwas laut - wahrscheinlich durch die Nähe des Fahrstuhls.

Positiv:: Tolle Lage, schönes geräumiges Zimmer, schönes großzügiges Bad, nettes Personal, gutes Bistro

Positiv:: Facilities in the room were good, including a TV in the bathroom!

Negativ:: Room service food was brilliant, however my steak was a little cold and the chips a bit burnt. My partner’s meal was really nice though.

Positiv:: This is a very beautiful hotel at a perfect location for shopping and sightseeing. The staff is the element that puts this hotel over the top. There is such hospitality and for our special visit, they went well beyond any expectations to make our stay memorable.

Positiv:: The staff (Julie), were wonderful.

Negativ:: The bathrooms have needed heaters for years !!

Positiv:: We loved the hot chocolate in the lobby. The ambiance of the room was wonderful. The bathroom was beautiful. The staff was extra friendly and helpful.

Negativ:: The workout room was jammed full and seemed like an afterthought.

Positiv:: Beautifully dobet

Positiv:: Die Bar/Restaurant finde ich sehr schön !

Positiv:: The staff was helpful and friendly. The location could not have been better, the rooms were well laid out, and the view from the Terrance is striking. Also, loved the room service robot.

Negativ:: Nothing

Negativ:: Robot didn't get right order, my first room service order didn't go through had to follow up with phone call, which is not a big deal. Main concern was that the room has a musty smell.

Positiv:: Gorgeous room and neat setup! Very comfy bed! Would Definitely stay here anytime i come back to Montreal. Easy check in/out. Great location walk to any side whenever.

Negativ:: Valet should be included with your stay. Or have the 35$ be a flat fee for your entire stay.

Positiv:: Stylish, although generally cool and cold atmosphere, staff very friendly and courteous. Very good gym!!!!

Negativ:: Air conditioning temperature can only slightly be adjusted in the room, nothing else, especially not the ventilation!

Positiv:: Walking distance to many places.

Positiv:: All was excellent

Positiv:: Great location and a very stylish room - had the standard and was pleasantly surprised to find it bigger than expected, photos don't do it justice. Very comfy bed and not much noise from the corridor

Positiv:: Absolutely no complaints what so ever.

Positiv:: Das Hotel liegt im historischen Zentrum von Montreal. Es ist supermodern ausgestattet. Die Zimmer haben riesige Panoramafenster. Wir hatten eine Suite in der 17. Etage und waren begeistert von Ausstattung und Aussicht. Das Frühstück im Hotel ist lecker, authentisch und regional.

Negativ:: Ein Pool wäre schön.

Positiv:: Modern, clean hotel. Fast check in and check out. Friendly, helpful staff.

Negativ:: Room size could be a bit larger.

Positiv:: Wunderschöne Architektur, gigantische Zimmer. Einfach cool.

Negativ:: Klimaanlage lässt sich nicht ausschalten, Fenster lassen sich nicht öffnen.

Positiv:: Sauber. Moderne , schöne Einrichtung. Gute Lage

Positiv:: Exzellentes Frühstück im Restaurant im Erdgeschoss, sehr komfortable Zimmer

Positiv:: The property was in a very convenient area. Close to city centre

Positiv:: The room was excellent, the location very central, good gym

Negativ:: Breakfast was awful, service a bit slow overall in the hotel. Roadworks all around the hotel (and everywhere in Montreal)-make accessibility by car rather painful

Positiv:: Location is excellent! Complimentary breakfast was delicious, with bacon, eggs, little potatoes, smoothies, fruits, all sorts of breads, (bagels, English muffins, etc.), viennoiseries, cereals, etc. Asian restaurant adjacent was a bonus. Nice bar-restaurant on top.

Negativ:: Family of 5, Important to know: not cots/rollaway beds are allowed in double rooms. your little one will have to sleep with you :) or find another alternative. There is no parking on spot, so you will have to park accross the street yourself at Indigo Parkings 28$ or pay 35$ for valet to park it there for you. The bassin on the terrace is a basin, not a pool! A basin in this case is like a jacuzzi, only longer. My 7 year old son liked it because his feet touched the bottom, but it's right next to the people eating at the restaurant, therefore No Splashing allowed!! It's a beautiful place, and although we did not spend much time at the hotel except for sleeping, I do not consider this a family hotel.

Negativ:: Der Pool ist winzig. Ausserdem ist er direkt neben der Roof-top-bar. Morgens war dort ein Business Meeting, das nicht gestört werden durfte, abends ab 17.00 war die Bar voll. Poolnutzung unmöglich. Restaurant im Haus hatte schon im 22.00 geschlossen. Das war sehr unpraktisch bei unserer Ankunft.

Positiv:: Location was good.

Negativ:: Poor management of regular work like housekeeping. Housekeeping management was simply absent. After 8pm no more service ! I never heard of this before.

Positiv:: Concierge Rocco is excellent, professional, nice and know exactly how to do his job. One of the best concierge I have ever meet.

Positiv:: Breakfast is very good with choices. Location is good! very near to main shopping and restaurants.

Negativ:: On Room floor lighting is very low cant even read room number. There is light behind headrest which reflects on t.v. ....

Positiv:: - Room was clean, mattress, bed comforter & sheets were comfortable - Staff was friendly - Restaurant downstairs was great - Very trendy/modern hotel - Good location

Negativ:: I didn't like how breakfast wasn't included in your stay. I paid $1,000+ USD and had to pay to eat breakfast on top of it. Was hoping it'd be included to save some $$. It was Grand Prix weekend & hotel fares were through the roof (understandably so). To better accommodate visitors, include breakfast in stay. Even if you offer a certain package where breakfast is included.

Positiv:: Warm welcome , cool vibe and good room with excellent bathroom . Very Good a la Carte breakfast included . Excellent advice from Pierre-Auguste before we arrived and a cake for my husband’s birthday was a nice touch .

Negativ:: Nothing

Positiv:: The staff were so nice and the environment when you walk in is so fun and unique we instantly fell in love the stay was fun and I enjoyed every minute would highly recommend

Negativ:: I didn’t like leaving!

Positiv:: People were amazing.. always pleasant and happy and helpful

Negativ:: Nothing

Positiv:: Man fühlt sich wie zu Hause.

Negativ:: Nichts.

Positiv:: Die Lage, Ausstattung der Zimmer und der Service

Positiv:: Der Service war ausgezeichnet, das Personal und die Zimmer sehr schön und ruhig

Negativ:: Nichts

Positiv:: Ich übernachte immer hier. Es ist das beste um!

Positiv:: Uns hat alles gefallen. Toller Kundenservice.

Negativ:: Nichts

Positiv:: Excellent hotel with great room and staff. The front desk give my little sister a gift, Which makes she so happy. The room is spotless clean with high quality facilities. Especially the comfortable bed, makes me want to stay there again.

Positiv:: Staff is super friendly! Best bed in the world! Location is brilliant!

Negativ:: Everything was perfect!

Positiv:: Room and location

Negativ:: The staff at the reception was unfriendly and unprofessional, They said I am young and they just have families in the hotel and they don't want me to host any party. this prejudgement was not acceptable at all and they were even worst by not even smiling back to us. Finally they said that they are facing problems with booking.com and the reservation making through this partner so be prudent

Positiv:: Parking access. Lobby nice but noisy. Food at Renoir was excellent. I thanked the chef and congratulated the very good restaurant manager.

Negativ:: The speed of delivery for things you ask. Which wastes slot of time of a tourist. The Renoir is excellent restaurant as mentioned above but first day every one was great but second day the waitress was very bad. It’s took 50 minutes to deliver breakfast, we were late for our next activity. Parking access was very good but bit slow. Reception people also not consistent in helping. Some are good. The people who come for room cleaning and room check can do much better job. Therefore overall I think I this hotel needs to be consistent in delivering services. I accepted the rate when I booked due to brand name, but the from above mentioned feedback I think highly priced.

Positiv:: I did not have breakfast at the hotel but the location was superb, right in the centre of downtown. From arrival to checkout every interaction I had with a staff member was polite and friendly, in some areas they went above and beyond. I had broken my wrist a week before and arrived in Montreal to find my Airbnb had been a scam. After some tears and internet searching I chose the sofitel. I arrived at the hotel a little battered, the Porter/Doorman D'arcy was the kindest most helpful, loveliest person I could of encountered. The help and and consideration shown was very much appreciated. I was helped through checkin by a lovely staff member as well and then escorted to my room. D'arcy helped me arrange my cases and open them and later a lovely note was sent gifting a dessert and ice cream to help me relax after a very stressful arrival in Montreal. The concierges in the otel were brilliant, from helping to arrange excursions to helping me create a walking tour for myself to see all of the main landmarks and lively areas. My room was very spacious and had a very well equipped bathroom, and all areas were kept very clean by the cleaner. To the hotel - Thank you, you all made my stay in Montreal perfect :-)

Negativ:: The water pressure in the shower cubicle could be better.

Positiv:: Check in staff friendly, well informed, helpful with queries (it was our first time in Montreal) and a pleasure to deal with. Breakfast was excellent too and staff very accommodating.

Negativ:: Nothing … it was excellent

Positiv:: Frühstück nicht in Anspruch genommen. Lage war sehr gut. Personal war sehr freundlich. Haben täglich Wasserflaschen ins Zimmer und auch beim Verlassen des Hotels erhalten - war bei der großen Hitze sehr angenehm.

Negativ:: Kleiner Kühlschrank im Zimmer wäre wünschenswert. Bei Anreise konnte das Zimmer erst um 15 h bezogen werden, wurden aber telefonisch informiert, als das Zimmer bereit war. Keine sonstigen Beanstandungen.

Positiv:: Staff was effective. I liked that housekeeping turned down beds in evening and they left water.

Positiv:: Very comfortable. Loved the old world charm mix with the contemporary upgrades.

Positiv:: I like the washrooms

Negativ:: My mom and I were the only black people and we faced major racism the staff thought we were Uber I pay to get the 5 star experience and that is definitely not what I got

Positiv:: Perfect location, clean and comfortable

Positiv:: Location

Negativ:: The main door was close all the time