Timhotel Paris Place D Italie

On our first night, at 1:00 a.m. the locked door to our room was opened. I cried out and the door closed. The chain was the only thing that kept the person out. After a few minutes of trying to figure out what was happening, I called the desk. He said 'That was me, the computer was engaged and I needed to see if the room was available.' This was the same clerk that checked me in earlier. I was so upset that I could not go back to sleep for 3 hours. The next morning, I tried to inquire how this could have happened and the new desk clerk could not speak English. He sent a breakfast room attendant over to ask what was wrong. She just listened and had no answers. Same thing the next day. Finally, upon checkout a different desk clerk asked if I enjoyed my stay and I told her what had happened. She said yes, I know, I was left a note about it and I am sorry. I asked for an adjustment to the bill and she said no she could not. I don't think this was proper behavior for any reason. If you need to find an empty room, you should not just try all of the doors in the middle of the night until you find one. I could not recommend anyone stay at this hotel under any circumstances.

Positiv: Nothing

Negativ: Lack of concern for guests.

The location was excellent! The metro was just steps away that would take you anywhere in the city. The staff were the least helpful and accommodating I've experienced at a Holiday Inn Express.

Positiv: The location

Negativ: The breakfast buffet ran out of food both days we were there. It was under staffed, the tables weren't getting cleaned quickly for the next awaiting guests, they ran out of plates, cups, etc.