Park Royal Los Cabos

Negativ: Old, run down. Dark. Yuck.

It was a nightmare trying to get ahold of any personal before our trip and and absolute atrocity that there was nobody in charge afterhours once there. We were placed in a room and told the hotel was at 70% occupancy during casual conversation at check. After settling we went to buy groceries nearby. As we pulled up to unload outr groceries we were told by the front desk receptionist they made a mistake and needed to move us. We asked if the room had a stove and fridge. The answer was no. We wanted to speak with someone anyone in regards to this. We were told we would have to wait until the morning and there was nobody a valuable to speak with. The only logical reason we assume they wanted to move us is that after checking in we called to get wifi code and told it would cost us $10 a day or $30 a week.....we brought down the printout from priceline that confirmed it was supposedly free. Nobody would help us and were told the woman who was conducting a interview in plain site was the only person who had authority. After waiting 20 mins while she conducted the interview in front of us without any regard for her actual clients we left to get groceries. When we can back we were told we would get free wifi but had to move rooms. We left that night and booking.com helped us get a new room.

Positiv: It was a nightmare trying to get ahold of any personal before our trip and and absolute atrocity that there was nobody in charge afterhours once there. We were placed in a room and told the hotel was at 70%