Microtel Inn & Suites by Wyndham Sioux Falls

Positiv: Lage

Negativ: roch nach Rauch, Handtücher waren sehr dünn und nur 2, die Einrichtung wirkte billig

Positiv: Das Bad war sauber.

Negativ: Es gab eine braune Decke, die über dem Fußende des Bettes lag. Darin war ein Zigarettenloch. Meine Frau fand einen toten Käfer im Eiskübel. Das Frühstück war minimalistisch.

Positiv: The location and access

Negativ: It needs to be cleaned and updated. The place is in dire need of a make over. The sheets on the bed were torn, the elevator looked like a hole had been punched in it. It was rather uneasy. But, the bed was comfortable.

Bait and switch

Positiv: NOTHING

Negativ: Room was not the room we reserved. We reserved two queen beds and were given one queen and a hide-a-bed. Room was dirty and run-down. Customer service was horrible. When we complained they did nothing. Management would not answer my calls. One cup, one towel, one hand towel for three people and they had none at the front desk. We were, unfortunately at their mercy because of a lack of rooms in the entire town. Some huge sporting event was taking place. The front desk blamed Expedia for the issue. We didn't book through Expedia.

Negativ: Hotel was not that clean. It was obvious that they did not dust the furniture very frequently. Had trouble with my door opening. Hinges were out of whack. Took two of us to get it open. There was coffee in the room but no pot to make it in. On the second and final morning I went to take a shower and there was no shower head. Staff was friendly but did nothing to offer to make things right. Do not stay here

Horrific Experience

Positiv: We liked there was a refrigerator and microwave in the room and the plumbing worked...basically.

Negativ: The check in took nearly 10 minutes even though we were pre-registered and pre-payed. We could barely understand the man at the desk. When we arrived in the room, the temp IN THE ROOM was MAYBE 45 degrees! We turned the heat up, left our luggage and were planning to go somewhere to wait for the room to warm up when we noticed there was no coffee pot. At the front desk, we informed the clerk of the issues to which he replied, "I'll check on the coffee thing and if the room doesn't heat up, I might have a different room to move you to." 1/2 hour later, the room was tolerable upon our return...the coffee he informed us is made into a single small cup. We nearly had to beg to get more than 2 cups worth of coffee. The continental breakfast was stale bread to make toast, 2 types of cereal, and a few muffins. That was it. All for the DISCOUNTED PRICE of $85 with taxes and surcharges! REALLY? NEVER, EVER AGAIN!