Holiday Inn Express London - Heathrow T5

Positiv: People were helpful, very polite

Negativ: Fish and chips were not very good

Positiv: Friendly staff. Was impressed in the morning (6am) to see the manager cleaning tables.

Negativ: The room was very hot, couldn't get any air.

Because of the expense of hotel shuttles by the person (4 pounds singe 7 pounds return)due to the location, we moved to another hotel that did not have free breakfast nor free wifi but was within walking distance of city bus/tube services. This hotel should think about a free shuttle to the airport so that one could catch city transportation from there, since the hotel can do nothing about its location, I would definetely stay again if I didn't have to pay for shuttle service to use city transportation. As it is a taxi will cost you about 20Pounds each way or Hotel Hoppa 4 one way 7 round trip.

Positiv: Free Breakfast and Free in Room WiFi.

Negativ: The room thermostat did not work and I went to the front desk & they blew me off. They did not offer any assistance. I had to prop the door open until I was ready for bed because it got way too hot! Otherwise a nicely appointed room.

The staff was fantastic.

Positiv: The breakfast was great.

Negativ: The blanket on the bed was not long enough for two people. Also when we booked it was for a room with a sofa bed and a double. Unfortunately we ended up with a twin bed for two adults.

Positiv: Rooms were much bigger and nicer than expected

Negativ: The shuttle to the hotel runs only every half hour and it is quite a ride to the airport.

it's great for a one-night stay from the airport

Positiv: great breakfast

Negativ: cleanliness