Quality Hotel & Suites Airport East

Negativ: Took more than an hour and a half from time I called them for airport pickup to the time they actually dropped me off at the hotel. Hotel room stunk of tobacco even though it was a non-smoking room. Relatively dirty facility. Restaurant was closed by the time I arrived due to their delay and no other food available in the area.

A good hotel for a good price

Positiv: Good price for the hotel using the KAYAK pricing. The bed was comfortable.

Negativ: Room was a non-smoking room but there was a strong odour of the cleaning solvent that was used to clean it. Some room features did not work, TV was missing channels, 1 of the phones failed to operate and the toilet was broken. You could hear people in the halls walking by and talking.

Farther from airport than other options

Positiv: Room was basically clean though there was half an English muffin that was lying behind the TV

Negativ: The concierge gave me trouble about wanting an airport shuttle immediately. She said the shuttle only goes every 45 minutes and I should have booked in advance. Nobody told me when I checked in that I needed to book the shuttle. She said the shuttle goes only every 45 minutes and I could leave 20 minutes later with the people who had booked it for then, or take a taxi which would have cost me $30, even though the driver was already in the lobby. Finally I convinced her to have the driver take me immediately. If we hadn't spent 5 minutes arguing about it, I bet the driver would have been there and back in 20 minutes. I wouldn't stay at a place so far from the airport that doesn't offer immediate shuttle service on request. There was another quality suites a lot closer to the airport. In fact my shuttle coming in had to pick up people from there because they went to the wrong hotel. One even said he thought he had booked the other one. Finally the room I was in only has one accessible power outlet on the opposite side of the room. In this day and age, each hotel room should be equipped with several power outlets by both the night stand and desk for customer use. If I had to charge more than just my phone, I would have had to sacrifice lights or the alarm clock. I didn't watch TV at all, but the TV was also an old CRT. Most hotels I've stayed at recently, even low budget ones, have upgraded to newer TVs.

Wouldn't stay again

Positiv: all though we got a great discount through kayak, I didn't feel it was worth the savings.

Negativ: Check in & check out very un personable and un welcoming; Front desk doesn't answer when you call; Hotel smells musty Room smells like urine covered with strong deodorizer. Linens and one face cloth had body hair on them Urine in elavater No pool No mini fridge in room Good things; we didn't pay the full 100.00+ rate they charge & close to 401. Also air conditioner is loud and blocks out noise.

late night checkin uuggh

Positiv: food was decent, room was spacious

Negativ: when we arrived i called for the shuttle from TPA and the guest service agent treated me like i should know where to get the shutle, not very good for a first time traveller to the hotel. Then the shuttle was directed to the wrong area and we had to wait another 20 minutes or it to arrive after a second call. once there, the internet based reservation system was down so check in took about 10-12 minutes; and after a 12 hr flight and the delay w the shuttle this seemed like forever. Once checked in we proceeded to the room which was very spacious but there was a dark stain on the curtain and the hotel info book was filled with writing and drawings from a past guest, the room was very old looking. We did check out easily and the shuttle was on-time; however when we were on the flight home we realized that we had forgotten n umbrella, which was a gift; and when i finally could call the hotel they could not find it in the room; which was the last place we saw it. Overall this is a very cheap hotel and if you are only concerned with being frugal, go for it. The staff i dealt with, all but one; seemed to act like they didn't have the time to explain things to you or that you weren't a priority. As a former worker in the industry i found this very unprofessional and i would not stya here again if i had another choice of hotels. It certainly did not live up to the standard of a Quality Hotel.

Bad Experience

Positiv: The price was acceptable

Negativ: The staff was bad, the walls were paper thin and the bed was a rock. I waited at the restaurant bar for a $7 for 20 minutes. I finally gave up, went upstairs to order room service. Nobody answered and it went to a voicemail NOT to take my order, but to leave my room number and name for them to call me back. After 1 hr of no calls I finally gave up on dinner.