Minivan for a jeepNegativ: Flew into Bozeman, paid for the upgrade for Jeep Cherokee or equivalent knowing we were going into Yellowstone national park. They gave us a Dodge Journey which is a minivan without the sliding door. Since the park got nearly 1' of snow we almost got stuck several time in pull offs or in parking lots because it had almost no ground clearance. That vehicle is not the equivalent of a jeep. Not good...
Positiv: The customer service was excellent at Bozeman, MT. Friendly and accessible. No extra charges for BS. They called me before my trip and arranged a shuttle, and patiently waited as the baggage claim was delayed by 45 minutes.
Positiv: One rental good the other not so much. Same rate for both rentals, but absolutely not equal vehicles. Ace needs to reevaluate. Negativ: We rented two vehicles. Both were charged the same rate. One a Chevy Suburban the other a Ford Expedition. No comparison. The Ford was not equal and should never have been the same rate. The Suburban had video, auto tailgate lift and other features.
Age and wear and featuresPositiv: Car had 50000 miles on it and showed the wear. We rented two vehicles and received this one the Ford Expedition. And a suburban. There was no comparison in features of the expedition and the suburban the ford was far inferior Negativ: Not pleased with the one of the two vehicles. The ford was no where equal in features and size. Very disappointed that the cost was the same for both. Definitely not a good deal.
Negativ: Waited over 30 min for shuttle to and from airport. LONG lines upon arrival and departure. Old car missing basic features.
Last time I'll go to Ace.
Negativ: Wir mussten über 30 Minuten für Shuttle zum und vom Flughafen. lange Schlangen bei der Ankunft und Abreise. Es fehlte einfach Alt Auto bietet.
Beim letzten Mal gehe ich nach Ace.
Positiv: Drop off/return was quick, easy and seamless.
Positiv: Size was greatNegativ: The vehicle wasn't very clean and smelled. Less than quarter tank gaa,wiper blades bad and license plate tags expired
Negativ: The car I rent wasn't ready so I have to rent another one was nice but speed too much...
Positiv: Drop off/Rückkehr war schnell, einfach und problemlos.
Positiv: It was easy!!
Negativ: Dropped the car off with a full tank of gas and they logged it in as empty! Hertz then charged me over $200 for a tank of gas ($9.99 a gallon!). Careless and another waste of my time.
Positiv: We had a great price for the week. Very friendly staff
Positiv: We rented the vehicle in Spokane & returned it in Bozeman. We did not have any problem returning the car. Thanks.Negativ: All's well. Thanks
Horrible. Cancelled reservation at ticket counter. Still no refund. Positiv: Not much. Negativ: Being charged for a car I never even picked up.
Negativ: The car had low tire pressure in one wheel. I had to go back to the desk about this and they suggested that it was due to the cold (temos were well below freezing) However this dd not explain one wheel being much lower than the rest. Had to fill the tire up in the morning and no more issues. I noticed they gave me a discount on the rate however
Theft of depositNegativ: I prepaid the booking then changed it by 2 hours but have not had this creditted to my final bill and so have been massively doubled/overcharged. I dont know whether its Hertz or you who are the problem. I was told it would all be fixed by the agent but this hasnt happenned. As a result I would not recommend Hertz .... the opposite....and am not sure about you guys.
Great CarsPositiv: When we travel to Bozeman in the winter it is a must to have a All Wheel drive vehicle but to get one with heated seats, Awesome! We were pleasantly surprise when pickup the car that it was a new car, very clean and the counter service excellent. Negativ: Nothing about the car or service created a problem, just leaving Bozeman is tough! We'll be back....
Brand New Yukon!Positiv: Excellent and at a great price!
Great RentalPositiv: Person at pickup was great. Easy pickup and drop off. Easy access to vehicle and really close to airport. Easy drop off with office closed. Negativ: Would be nice to have access to an open office on vehicle drop off. Emailed invoice was not complete. Barely readable.
Positiv: The Chevy Cruise fit my needs...would have liked a hybrid engine. Picked up in Boseman on Tuesday morning. Arranged to drop car off at Great Falls. Seemed to pressure on use of Hertz insurance rather than use my own. Negativ: With one day early check out on September 30 I would have liked an immediate downward adjustment for the three days of use. Can you follow up on this for me?
Positiv: Es war ganz einfach!!
Positiv: Overall a great experience. Easy to check in. The car I received was clean and any scratches and the window ding were already noted and marked. The rental agents were friendly and very efficient.
not as cheap as it seems.Positiv: awesome car, easy pickup and drop off.Negativ: almost $200 in hidden fees.
Positiv: The ease of pick up and drop off. Customer serviceNegativ: Maybe a little more clean?
Negativ: There was no rental. In spite of my reservation, when I arrived at the Airport, there were no cars. I was forced to change last minute to Hertz and pay 100 dollars more.
Great price. Long walk from drop-off to terminal.Positiv: Great price.Negativ: The drop off parking lot is a healthy walk to the terminal when you have lots of luggage and no carts.
Positiv: no rentel fromthem even though I paid for it for my son to come home
Positiv: Quick easy pick up processNegativ: If you drop off after hours you will leave the car in an unlit parking lot and the walk to the terminal is lengthy. If someone happens to hit your car after you drop it off you would have no recourse with regard to any damages Thrifty may charge to you.
Positiv: NO CARS AVAILABLE WENT TO BUDGET
Pickup and drop off challenges but still good valuPositiv: The price for full size rentalNegativ: Had to wait 40 minutes for a car to be available. Return location in rental return not well marked. Asked some one from another company where the thrifty spots were but never found a row with a sign and finally just parked in an open space. So price was worth the extra time if you have flexibly in your schedule but not if you are in a hurry.
No car for me, went with a competitor for double tPositiv: Nothing Negativ: I got to the airport and they had no car for me DESPITE MY RESERVATION CONFIRMATION. Ended up having to spend over double with a competitor. I will be contacting customer service tomorrow when I get home.
Negativ: They rented another reservation right out from under me because I wasn't at there desk within two hours of the time I said. I ended up having to drive a uhaul to Denver instead. Poor customer service and no desire to fix it. The van they gave us had some of the worst tires I've ever seen. Won't ever rent with thrifty again.
nicht so billig, wie es zu sein scheint.Positiv: super Auto, einfach die Abholung und Absetzung.Negativ: fast 200 Dollar in versteckten Gebühren.