Negativ: We had purchased insurance through internet when making reservation. When picking up car we were told that insurance wasn't any good , and we had to buy insurance from Alamo if our own car insurance didn't cover it or we would have to pay for any damages that might occur. Added A LOT to the rental bill.
No one there Positiv: NothingNegativ: The signage takes you to the wrong place.
Will never use againPositiv: Manager was super rude/lazy. Offered no alternatives. Negativ: I was recently divorced. Name on credit card was different than drivers license and they would not rent me vehicle! Enterprise and National both gave me rental without issue
Great service!Positiv: Michelle at the counter was the BOMB! Easy dropoff in Orlando to.
Positiv: service, she was personable/knowledgeable. Price was perfect, very manageable. we will definitely be using their service again
Positiv: Quick easy process to drop off at counterNegativ: Confusing what to do with actual car when you get to airport.
Positiv: Ease of drop offNegativ: Just dropping my contract and key into the drop box at the counter with reps there as I was told to do. I prefer to be checked out so I know there are no issues which will arise.
Positiv: Nice car, excellent service once I got through the line and great price.Negativ: Slow line because of alamo and national combined. I was in line 40 minutes.
Car was not ready, cost me too muchNegativ: I called an hour in advance to ensure my car was ready. When I showed up, they told me there would be an hour delay after I had already waited 30 minutes. I was late for a very important appointment and also had to pay $60 additional for an upgrade because I could not wait any longer. I deserved a free upgrade and a reufund.
fire the daytona beach Alamo car rental staff....all 3 of themPositiv: the on line reservation procedure and the carNegativ: I waited ONE HOUR in line with 6 other smuck customers until
the clerks waited on me
They had ZERO customer service skills and their FAT manager was
incompetent and never took action, cared or spoke to the 6 customers
waiting in line including me
I'll never rent Alamo again
Negativ: Don't know national was covering for Alamo. National worker was pretty rude.
Awesome service and vehicle. Positiv: I ordered a compact car and was upgraded to a Chrysler 300 with leather for $27.50 per day and no drop off fee in Orlando.
Positiv: good milageNegativ: I was offered a different car and the seats were not conforming to people who are short,therefore my neck and back developed cramps. I drove with these cramps during the whole1200 mile journey. It was very inconvenient for me and my passenger since we had the same build. I thought I would get the Ford, instead I was given a different car.
Diana King 5 foot 1 inch
bad location and dirty carPositiv: the lady at the desk was over the top in making my experience a good one. She washed the car, vacuumed it out and made me happy. She had a great "can do" attitudeNegativ: car was dirty outside, filthy inside and a message was always on about needing to change the oil soon.
Positiv: The people on both sides were so nice!Negativ: I wish they would tell you a little about the cruise control & where the button for the gas tank.
Positiv: it was very easy in and out
ServiceNegativ: Not available at pickup
Not mix-match the price
definitely recommend renting from this company in Positiv: They go above and beyond to ensure a great rental experience
Positiv: es war sehr leicht in und out
ServiceNegativ: Nicht verfügbar bei Abholung
Nicht Mix-stimmen mit der Preis
auf jeden Fall empfehle Ihnen, sich von diesem Unternehmen inPositiv: Sie machten alles Mögliche, um Ihnen eine tolle Wohnung Erfahrung
Never renting from Budget againPositiv: During a special family vacation to Daytona beach I reserved a Chevy Tahoe to accommodate our large group. When I arrived to pick up the car after a long flight from LA I was told they had rented their last Tahoe and I could have a VW Beetle or a RAV4! I was shocked as that’s not even close to what I reserved. The clerk working named Tyler was very accomdating but the location manager Lenny Melo never returned any of my calls asking for his help to rectify the problem. Anyway don’t rent from budget. Lenny proved they don’t care about their customers .
Very poor check in processPositiv: Returning the carNegativ: Checking in. Made me wait 35 minutes to give a car which was not promised.
Very rude personnel. Hopeless car. E pass not working. Car had issues with its tires. Could nit replace the car after calling budget multiple times.
i need my insurance payment back 2 nd policyNegativ: on site agent confused my wife into buying a policy that we all ready purchased 78 dollars on line and another 120.00 to pick up im asking all parties involved for refund
HorriblePositiv: NorhingNegativ: If there was a way to make anything worse they did it
Positiv: CheapNegativ: Car had a wet smell.
Negativ: Th car smelt like a casino from some previous smokers.
Credit card nightmarePositiv: Nice, clean car.Negativ: Both of my credit cards were charged and I ended up being charged over $600 for a rental that was supposed to be a little
When I tried to extend my rental through Budget for 2 days, they wanted to charge me more than 2 times the rate kayak was offering for the same car I already had. So, I rebooked through Kayak, and even though I was keeping the same car, they insisted I come in, close out original rental agreement, and then start a new one, for the same car. Then they charged my American Express card $545 instead of the $188, in addition to charging my Citicard for the extended rental. Everything was a hassle and I still am waiting for it to be resolved.
Car rentalPositiv: Sales rep was very helpful. Negativ: Just more dropoff locations needed.
Best deal I ever got.Positiv: EverythingNegativ: Not aplicabable
GrrrrNegativ: I drove the car for 2 weeks at a great rate when on my reciet it said to extend would be 9.49 a day. They tried to triple my rate. I rent from Avis or budget 2-3 times a month and I feel that was just wrong. On top of that my car was not ready when needed they gave me an "upgrade" that broke down couple days in. I had to loose a day of work to go drive back and swap cars. I really hope this does something and not just an empty email..
Upgraded to a Camaro. Positiv: Low price and great service. Negativ: I only needed the car for a short time. Wish I'd kept it longer.
Pick up was a messPositiv: The car was niceNegativ: Even though I said I was flying in late, the rental car place wasn't open. Luckily, the desk lady called me ahead of time (not to warn me, but because she wanted to give my car to someone else). I had to have my father drive over and pick up the car for me. The lady said that we'd be able transfer the car into my name once I flew in. But, when we called budget, they said it'd be an additional fee to add me as a driver. I explained that my father would not be driving the car, just me, but the budget customer service were not helpful and were actually very rude.
Positiv: Quick drop off process.
Negativ: Was trying to tell me about collision ins when I kept saying didn’t want it. Bc he asked if I wanted basic insurance which I thought was minimum but when it went up over 20 extra for one day kept saying if I got into accident my ins.third party I just kept saying no I don’t need this only going down two towns blah blah. Car ran good. Seats were all stained. Everything fine tho. Drop off easy.
Extension Positiv: Brand new car.Negativ: The weekly rate was good; needed to extend for 2 days:
was charged full daily rate.
Positiv: Clean carNegativ: Pricing was vague. wish they would tell the upfront full cost before having to find out by looking at credit card statement
Positiv: The counter person was extremely polite.Negativ: We had to wait a bit for a car
Positiv: The car was to be picked up at noon, but my plane came in later at 1:15. I did not get a car until 2:30 and that was not the small SUV I had reserved. I had to keep going up to the counter to ask why there was such a long wait. Finally I said I would take anything. The price was lowered for the poor and smaller replacement car, but I had to waste time negoitiating. Then it was not accurate in the receipt so I had to go back in to the agent. I did not leave DAB until 3PM. The agent at DAB feigned sweetness and patience but used subtle put downs in a negative effort to keep me from being annoyed. I will be sending a letter to the corporate officer describing the unpleasant experience. Thank goodness for the delightful Kevin at the Palm Coast location two days later.
Negativ: Nothing was acceptable....! I will be writing a formal complaint to the corporate office after my vacation.
Wrong Location of rentalPositiv: i DID NOT RENT THE CAR IN DAYTONA BEACH.
Positiv: Clean vehicle that ran well the entire two weeks.
Positiv: Had a great car low miles great running car, very satisfied
Positiv: Schnell Absetzung Prozess.
ErweiterungPositiv: Brandneu Auto.Negativ: Der Wochenpreis war gut; nötig sind, um für 2 Tage:
täglich satt war der Preis berechnet.
Positiv: Der Schalter Person war sehr höflich.Negativ: Wir mussten warten Sie noch etwas für ein Auto
Positiv: Superior customer service. I didn't like the first car I was offered, after not having any others, I popped by another location on my way and got an upgraded car. Staff asked whether I needed to be dropped off anywhere when I dropped off my rental, and we got a much-appreciated ride to the airport.
I would totally use Hertz for my rentals again. Thank you!!
Positiv: Driver back to airport was very courteous and considerate. He made sure we got to airport on time for flight. Price in the end was considerably better than 'at airport' would have been.Negativ: Didn't know the Hertz location was not 'at airport'. Had wanted that during my scheduling process. First car had a lighting problem, so had to wait for a second car. That one was very nice. Had to 'go over' car when we rented it in the dark. They had a tiny flashlight, so couldn't really see much of anything. Their location was in a small strip mall. Had to get taxi from airport.
Wouldn't rent from this location again, even with $$ savings.
Good ExperiencePositiv: Great customer service, professional and polite with easy checking process. Negativ: No complaints.
Positiv: Lots of luggage room for 4 adults!
Hertz in a HurricanePositiv: I liked the original price quoted, I liked the rate to return the car empty. Customer service agents were nice enough. The return was very quick.Negativ: Admittedly I had mistakenly booked a car at an offsite location rather than the airport. When I asked what price the airport location could give me there was a $500 difference. $500! Does that make any sense to anyone?
When I picked up the car on Nova Road I asked if I could return it to DAB,,,would there be a drop off fee? They couldn't tell me and said I would have to call that DAB location. Both Hertz locations less than 5 miles from each other and yet could not share that information...poor customer service. I can't be the first person who has asked that question.
Forecasts of Hurricane Irma made me decide to return home early and was able to get one of the last flights out before the airports closed, but would have to leave from MCO. Having learned from my first experience I called MCO location and was told I would have to call the Nova Road location. Does this make sense? Again poor customer service. Called Nova Road and they said I could return to MCO with additional charge. So I wound up paying $80 more to return to MCO due to a hurricane having rented the car for 4 days instead of the original 9 day reservation. My $22 a day turned into $66 per day plus change fees. I will not choose Hertz again. And I am a gold member.
PoorPositiv: The car had nice seats. It was a newer car with 14,000 miles. Negativ: The car smelled like cigarette smoke. Randi at the front desk was extremely rude to me and the other customers in line. There was a misunderstanding with where to drop off/pick up car and the front desk lady made it feel like it was our fault and we could not change it. She also said that our car insurance wouldn't cover rental and she didn't even know our policy or ask. Very poor experience! Not renting with Hertz again.
Titan rentalPositiv: Good experience at rental desk - in and outNegativ: Nothing
Positiv: I did like that the car (mazda 3) had blind spot monitors. Negativ: Had to wait too long for them to get the car ready.
Positiv: the service reps were very helpful and friendlyNegativ: I had absolutely no problems with my rental experience
Negativ: no window washer fluid
No cars were available was stranded at rental placPositiv: Hertz representative was honest, told me I was missinformed about the rental car. Couldn't help me my reservation was never received by them. Negativ: I paid for insurance on their site. Not sure if I will see
Positiv: Personnel very nuce