Unknown Positiv: The car was nice enough Negativ: I wasn’t told about extra charges up front
Great price for rental Positiv: Alamo has great staff at Fresno airport from checking in to checking out everyone was happy smiling and fast will rent again from them thank you Alamo of Fresno staff
Positiv: No waiting at airport. Person who helped us was friendly.Negativ: Had bought additional rental insurance through you. Alamo said they did not recognize this from 3rd party. Also no navigation system in car
Negativ: Didn't have my car ready when I arrived. Had to go to another rental agency.
Awesome servicePositiv: The customer service is amazing Negativ: N/A
Positiv: Availability, service, price
Positiv: Beautiful new car. Kind service.
charged morePositiv: hated the serviceNegativ: the people, the price, and everything else.
Good dealPositiv: No drop feeNegativ: N/A
Negativ: when we asked for a "midsize" car i expected something better than a Veloster which didn't fit my needs - I'm 6'6".
Poor customer serviceNegativ: When I landed to connect with my second flight they called me telling me I would have to reserve a car with a different agent because they would be closed at 8pm. I ask if there would be anyone that would stay because my flight come in at 8:09pm they said no the only reason they would stay late if my flight was scheduled to come in at an earlier time and was delayed. Stupid as this sounds it's real, I make reservation two weeks advance and they waited till the day I fly.
GreatPositiv: This rental went great. FAT (Fresno) location easy. Nissan Sentra nice to drive, handled well, looked sharp, sipped gas.
Drop off was super easy. Thanks!
Well-run, and friendly car rental service.Positiv: Service was excellent. Friendly and helpful staff. This is a well-run outfit. Car was perfect.Negativ: nothing
Subpar customer servicePositiv: I liked the vehicle that was given. Big enough to for all my belongings.Negativ: The agents at the pickup was not friendly. He had a dry personality. He did not great me and seemed preoccupied when I approached. The agent in Fresno wouldnt look up from his computer screen. The vehicle was a nice size but it was a bit dirty and had bald tires.
Positiv: Cheap, I was in and out, no upsaleNegativ: Nothing
Fine though drop off could have been fasterPositiv: That location was open until 2:00 - that I could drop off in town. Nice that she let me drop the key and not wait through the whole line. Negativ: Would have been nice to just drop keys and go vs wait in line - they had a lot of people waiting, should've had another person at desk to help.
Negativ: I did the reservation online, I drove to this location and they refused to rent me a car because the drop off was in a different location, I'm renting cars every month in Enterprise, never had any problems but this company is a total joke !!
Positiv: The car and the staff at dollar great customerNegativ: Nothing
Great efficiencyPositiv: It was fast and friendly. I would definitely rent again for on this company in the near future.
price changed at pick up deskNegativ: They increased price of my rental
Positiv: Ease of drop offNegativ: Would have preferred to pay with a debit card for the purchase however an excessive hold would have been placed on my debit card
ReturnPositiv: Well, if you ever have to return a car to the downtown office in Long Beach, before you get there... get your gas refilled! It's a pain in the neck first to find a gas station, then if you rented from a Avis/Budget lot- check to make sure you are returning to your correct lot! We rented from a joint lot, but had to return to a specific Avis lot. Harder then you know what to find the lot. Have the company be specific especially if you are in a time crunch... yes I would always rent from Avis!
Positiv: The car was comfortable and gave excellent mileage.Negativ: The Avis website needs updating or modifications. The reservation information indicated NOTHING about the address NOT being in the Airport. I requested Fresno airport and got my res. When I when to the counter the man indicated I have reserved the car at an off airport site and that the amount indicated was much higher at FAT (Fresno Air Terminal). I had a good rate since the res. was made long ago.
The man did try to assist and offered a better price but STILL NOT what my res. indicated.
YOUR EMAIL REPLY IS REQUESTED!!!
Rear view mirrors were filthy with spottiing.
Avis Customer Service is worse than No Customer SePositiv: I did like the fact that a car was available. Negativ: Sales rep told me my rate would be lowered after I returned the vehicle. I had other options at the time, but I took the reps word and keep the Avis rental. They lied.
Positiv: The process was quick and easy. The agent was very friendly and helpful. Returning the rental was an easy process as well.Negativ: Everything was amazing. Nothing to dislike.
Customer service was AMAZING!Positiv: There were a number of people at the counter and yet the service was timely, efficient, kind - all of which are deeply appreciated by tired travelers in a hurry. It was a freak storm situation as well, and the customer service staff was incredibly sensitive to the hazards on the road and set me up in the perfect car for the journey. I can't say thanks enough.
Positiv: Very easy dropoff.
Fresno Air Terminal Budget Rental Car kicks LAX Budget's Butt!Positiv: Customer service at FAT return was excellent. There was zero wait and they credited me for returning my car with a 1/4 tank of gas (since that's what crappy LAX Budget sent me out with). Really nice that these people know how to treat customers. If I ever rent from Budget again, it would be because of the customer service at Fresno Air Terminal.
Positiv: Great for the price. Negativ: The car could have been cleaner.
Positiv: The car was clean and had a full tank of gasNegativ: My reservation was moved to the airport b/c the branch did not have my car. My rate was to be honored per the Ventura St office and when I got to FAT they would not honor it. I had to call the other branch to have it all clarified and was late leaving town because of the hassle
Positiv: Was there too early to make a difference.....
Positiv: The return drop off was very easy and quick. Great service
Counter was closedNegativ: Reservation go 11 pm and the counter was closed!
Budget hit a home run for mePositiv: The process of picking up the car at the Fresno airport was extremely fast, smooth and easy. The service was friendly. I was given clear and accurate information. Just a great experience all the way around.Negativ: I wish that even though I booked this car via Kayak, I still would have been eligible for the AARP discount when I picked the car up at the counter. Budget did upgrade me to a "better" car, but I would have preferred to use the smallest economy vehicle available and with an AARP discount.
Positiv: drop off @ terminalNegativ: price
Point A to Point BPositiv: Easy access, quick, politeNegativ: Inform people that it is in the airport not at the car rental return.
Negativ: Only had a large SUV available.
Negativ: Everything was easy and fast, but the car was not washed. It still had bugs sticking on it from last trip.
Easiest car rental everPositiv: Small airport with car rental right by luggage pickup. Easy as can be. Easy to find for return as well. Best prices I have found when renting cars. Car was super clean.
Positiv: Great price, car was perfect. Negativ: Minimal signage for rental car return in Santa Barbara.
Advertised price was too good to be truePositiv: The car was clean and pick up and drop off was easy.Negativ: I reserved a car for a certain price. Then went in and was not aware of all the additional fees. Expect to pay double because of fees (including the insurance and gas to fill up the tank before returning). Not cheap. Name doesn't match its services. They should at least provide cost of fees here.
Positiv: The upgrade to a hybrid vehicle.
Positiv: Easy pickup; smooth drop off.
Positiv: Fast and easy Negativ: The first car I rented,the transmission blew out I was stuck driving 5 mph. They had to send a tow truck to come pick up the car and I. Waste of time and inconvenience. All I got was, hope you have a better day.
Did the job, but was kind of bad valuePositiv: You guys were the cheapest available.Negativ: I rent a few cars a year, typically from the cheapest vendor at the time, but normally Budget.
Normally i get an intermediate size for cheaper than what i paid this time. And normally, regardless of size, they feel like decent cars.
The car i got through HERTZ sounded like it was on its last leg. Its a car i would never buy nor ever drive again. Fortunately it survived the 2.5 days, but it did not provide comfort.
Win some lose some.
Positiv: Friendly staff,nice rental
It was funPositiv: it was quick and easy to pick up the car and drop it off was my first time ever renting a car and I didn't know how everything works but now I understandNegativ: I just didn't like the customer service people on the phone when I didn't understand something they confuse me and didn't give me the information the right way where I understood what they were talking about
Drop offNegativ: Drop off site was unclear. Email said off site, but it's actually by the airport. No direction or representative in the parking lot. Had to park the car and go inside the terminal rental counter to return the car.
Excellent as alwaysPositiv: Friendly staff, easy to use online booking service, ability to extend rental at the booking rateNegativ: Nothing
Rental carPositiv: Fast and easyNegativ: None
Positiv: Brand new car
Requested car pickup and drop off at Fresno airport. Received acceptedNegativ: Requested car at Fresno airport. Kayak confirmed acceptable price. At time of pickup I was informed that my confirmation was for another location. The airport price was significantly higher. I had no choice but to accept the higher price. "Bait and Switch". Not happy.
N/APositiv: Never went there. I paid to use Hertz to travel to Fresno since they had good service. Won't be renting from any Enterprise again I think.
Debit cardPositiv: N/ANegativ: They need to accept debit card which has the logo of a visa and master card instead of using a credit card as an option! Debit card work the same way as a credit card, that's why it has a logo of your visa and master card on it.
Great experience! Positiv: It was such an easy rental car experience. In and out when we checked in and super quick to return. Customer service was great. Glad we didn't get charged for not refilling the gas all the way up. Negativ: It's not just enterprise but it's frustrating that we have to pay the "young driver fee" even though we're 24yo.
Poor communicationNegativ: There was nothing that ensured that I was over 21 for the car rental so I flew in to the airport and couldn't get the car and they would not return my insurance down payment
Exceptional customer service Positiv: Great experience with Enterprise! Easy booking.
Good Experience Overpriced VehiclePositiv: The car was clean, ran well, and the service was quick.Negativ: The cost did not match the vehicle that I received. I paid 90 dollars for one day- compact vehicle. Next time I will go with a different rental car agency.
Positiv: very helpful and friendly staff, i have not ever had a negative experience with Enterprise.
So cheapPositiv: This was probably the best car rental experience I have ever had. I never leave comments. Car was incredibly fast, super nice (brand new Altima, all leather, etc etc), and service was fine.
Great deal on Kayak but that’s it. Positiv: Loved the price paid for a 5 day rental! Negativ: All the cars were dirty, and this is after they cleaned them. They upgraded us because the first one hadn’t been cleaned, but they both were the same . There was also body damage on both cars, one more so than the other. We purchased the full coverage insurance so there wasn’t a hassle to worry about. They were very friendly though.
Poor poor poorNegativ: Man at counter was not helpful. Did not freely offer suggestions. I had to ask questions to try to resolve my issue.
Positiv: Good cars , exelenlent costumer service and helpful
Negativ: It was unclear which location I was booking the rental, so I ended up reserving a car at the downtown location instead of at the airport. To fix this, they wanted me to cancel the reservation and make a new one for $50.
Bad Service Positiv: The location of the rental car. Negativ: I picked up the car in Fresno Airport and the tire was damaged. I went back to exchange and I have to waited for more than half hour just to get a new car. I told the counter lady that I have a plane to catch but she still have me waited so I have to rush to LAX.
Negativ: Did not have the same car I rented on line
Terrible Pick UpPositiv: They provided a lift back to the airport at no charge, very nice.Negativ: I had to wait 45 minutes to pick up my car, after being told it would o my be 10 minute. Inquired three times and was told, it will just be another minute.
Positiv: The process was fast, easy, and excellent!Negativ: N/A
GoodPositiv: GreatNegativ: Nothing
Go above and beyondPositiv: We were so pleased with the customer service of this Hertz. We thought we were reserving a car at the airport Hertz but it was this location instead. However these guys went out of their way to enable us to get the car at their location and then help us get back to the airport upon our return. They are so accommodating and helpful that I would use them again!
Positiv: Management Associate Leslie Flores was exceptional. Her customer service was speedy and friendly at the same time. she was able to get my vehicle ready and have me on my way in a matter of minutes. Dropping off the car was just as easy as picking it up. I will definitely be going back to Hertz
Positiv: Everyone was nice.
The car was clean and ran very well.
The dropoff was efficient and easy. Negativ: The slot of the parking place to get the car was not correct. Had to hunt around in the heat to find it.
We got two keys, but they were wired together with a cable. Had to get tools to take them apart. What good are two keys if they are together?
The driver's seat of the Nissan Sentra was very low (lower than passenger's side) and no way to adjust it. Like driving in a hole.
Luxury on all frontsPositiv: The Cadillac was loaded with nice features like cooled seats, apple play, and Electric seat adjustments. The price was about $50 less then the nearest compact car competitor offer.Negativ: Nothing, it was a great value.
Absolutely no customer service! Negativ: I got there and they wanted to charge me for the full amount plus deposit on my credit card and I didn't have room and they would not except my debit card without returning flight ticket stubs!
I walked away and rented from AVIS and they were wonderful!!
Will never try National Again!
Positiv: Prompt, helpfulNegativ: The price online didn’t match the price they quoted me- it was cheaper online. I had the online price open at the same time the employee was looking at the price. I would think that those prices should be the same
Top line service.Positiv: Great value!!
Payless car rental does not existPositiv: Nothing Negativ: I went to the address on my confirmation email and there was nothing but abandoned office spaces and an empty parking lot. I called the phone number on the email and it had been disconnected. This rental company does not exist.
Positiv: Very fast professional service.
Did not have the car that I had the reservation for.Negativ: Reserved for a economy car and drove an hour to pick up the car. Was told they didn't have any car size except 12 people van left. Went to another rental company counter to rent a sedan.
No car availableNegativ: I reserved the car but when I showed up to pickup the vehicle they informed me that none were available. They didn't bother to try and make additional accommodations, all that was said was "Sorry. We can't help you." They never called me prior to me picking up the car. They didn't offer to upgrade or compensate, nothing.
Very Frendly and HelpfullPositiv: Personale was well knowledge able, and freindly Atmosfair.!!!!Negativ: Very friendly and helpfull, Clean Car.
Affordable and EasyPositiv: Customer service was great. The entire process was quick and easy, start to finish.
MehPositiv: It wasn't expensive.Negativ: The aux jack didn't work. When I got to Burlingame the shuttle had just left. It doesn't run every 10 minutes as it says and the woman who checked me in lied and said Uber can't drop off at SFO so I should take a cab. Uber does drop off there.
Great!Positiv: Didn't have any trouble with Payless car rental.
seamless experiencePositiv: clean new car, sign & drive in 5 minutes, counter in terminal at fresno, ridiculously low price- couldn't ask for more.
Positiv: Our clerk when we picked up the car was exceptional. Great job. Kind of went downhill after that.Negativ: I was quoted a price of $72 approximately. The final bill included a $51 "Loss Damage Waiver". What the heck is that? I was told at rental that I could completely cover any problem for an additional $17 which I agreed to. So I'm thinking the full bill will be something over $100. $180.29 is what I was charged. Very underpowered vehicle and overcharged is how I would characterize the transaction.
Positiv: Easy to rent. No
Extra hidden fees
Very friendly, helpful staff
Negativ: Final cost was a lot more than the quoted price when signing up
Positiv: The vehicle was clean and very comfortable.
Positiv: NothingNegativ: Enterprise
Really fast service and cheap on price thank youPositiv: Awesome thanks again will be going here again
Negativ: The price was risen a lot compraring with the final price we had to pay for the vehicle. As you can see my reservation I requested to dropff the car at 5:30 am and we asked and confirm at the pick up point if someone would be at the dropoff location and we were told "yes, is an airport therefore people is 24 hours there" sadly no one was there and we had a flight to catch so we barely made it and we had to drop it roughly .
Positiv: great price
clean and good size
easy to pick up and drop off
Positiv: The return was flawlessNegativ: The pick was ok .they missed my confirmation # and mistakenly attempted to charge me full price. When I showed them my confirmation again . They said oh, your right and they where put out a it to have to redo it ,however they did and they tried to still be polite,but you could tell they where ticked off.
Negativ: No cars available upon check in
Never use Thrifty againNegativ: They never told me there was an option to do a one way rental meaning pick up at point A and drop off at point B regardless of having called and spoken to 4 people including when I picked it up and dropped it off. The man told me when I picked up that there would be a fee to take the car from Fresno, ca and drop off in Phoenix, az well that fee turned out to be $1,600. Then when I dropped the car off they never said anything about making that charge to my credit card, no signature, no pin, nothing! Just hands me the receipt and said "that's a lot of money" uh yea!!! It's a lot of money, apparently not enough to mention to the customer though. Worst service ever. After calling to try and sort out the charge I was hung up on twice and kept on hold for more than an hour total.
Positiv: Leicht zu mieten. Nein
Extra versteckten Gebühren
Sehr freundliches, hilfsbereites Personal
Positiv: Das Fahrzeug war sauber und sehr komfortabel.