Mietwagen in Genf

Strange customer service rep

Positiv: The price of the rental car

Negativ: The AGNET charged me two security deposites. One valued at 1600 euros which was not even registered in the rental contract. It was really fishy. Also, the agnet tried to rip me off by charging me additional 350 euros for changing the drop off location within the same city. i refused and eventually changed the drop off location at no additional charge.

Negativ: They charged me the money that was not agreed upon and now I have to dispute it. They also charged me for something I did not sign, and I had to have my credit card company block the charge.

Positiv: Car was clean, new. Check out was fast.

Negativ: Overcharged twice the quoted daily rate and didn't tell me about additional fees.

Alternative Jeep

Positiv: We reserved a vehicle and they gave us a vehicle

Negativ: We reserved a Jeep and we got a tiny car. They also claimed the car was brand new and had no damage but it had 10k km and damage to the hood and one of the rims

Refused Service/ Could not rent car

Negativ: Hello, the Dollar Car representative refused us service as she believed we did not have the appropriate identification. My boyfriend was visiting me from the US and he had a valid US driver's license. Yet she refused to rent him the car as he didn't have a Swiss license (because he had a Swiss residence permit even though he was just visiting me and currently not living in Switzerland). It was very unfortunate as we have never had a problem to rent a car in Switzerland, ever. I understand that the Swiss are conservative people, overall, but she could have been a bit more polite to us. Fortunately, we were able to rent a car from another provider in town, but we were extremely delayed and paid a lot more money than we expected to rent a car. I will certainly not return to that place again.

RAS pour le véhicule, service à déploer

Positiv: Propreté du véhicule Station service à proximité ...

Negativ: J'ai réservé le véhicule à mon nom. Un ami a pu récupérer le véhicule avant que j'arrive, sans mon permis de conduire, en mettant le sien et sa carte de crédit... Qui serait alors responsable ? Le réservataire, le propriétaire du permis ou celui de la carte ? Aucun effort pour expliquer le système de rachat de franchise, ils préfèrent qu'on rapidement et donc sans. Dans l'ensemble le personnel est assez désagréable... Le tarif annoncé sur le site est sans tax, sans licence...

Positiv: Nice car for reasonable value

Negativ: They sold me some kind of insurance for ~$100 (I do not even know what it was) despite my request to decline all insurance options

Excellent car! Completely incorrect price when acc

Positiv: The car was excellent. The AWD was helpful when driving in the mountains, the size was exactly what I had selected and hoped for, and the vehicle was clean and well-equipped.

Negativ: The final price ended up being nearly $100 more than the quote price (which included "Taxes, Fees and Surcharges"). When pressed for an explanation at the Dropoff, the employee simply said "Well that's what it is, they are extra fees" and could not explain what they were for, why they were not included, nor provide any recourse for further information. It was completely unacceptable.

Change of car type

Positiv: Quick service

Negativ: The pushing of the reception employee to upgrade to a higher car for almost 50% extra on my reserved class . When I rejected ... he told me the car I requested in not ready and will give you a bigger and higher class car for the same price . Later I found that he gave me lower class car which can not be compared at all with the one I paid for ..

It was a bad experience with Hertiz

Positiv: It was clean

Negativ: They took extra money more than we agreed on the site with the insurance despite of your offer price which made me cancel another reservation because I thought you were better price and offers .I had an accident I lost the key and they didn't give me a nother car or a Spair key for the car and they sent someone to pick up the car and left us in the rain with my children in the highway waiting for the Taxi for 2 hours. .It will be the last time I rent a car from Hertiz or with your site if you didn't solve the problem.

Positiv: Car was clean

Negativ: Service by hertz staff.

Horrible service

Positiv: I had to cancel my reservation and was bumped between priceline and hertz a total of 4 times. Each saying the other was responsible for cancelling. I still have not received a message confirming the cancellation and that I have not been charged. I know that this is an automated bank to receive feedback but here's hoping you care about your customers to investigate and respond.

It was a horrible experience

Positiv: Nothing

Negativ: Very poor customer service and did not help me when I needed it. Will Never rent from hertz again

Disastrous experience

Negativ: I had deliberately called at the time of booking to confirm that the booking was for the SWISS side at Geneva airport. That was confirmed at the time while booking it was at the French side. I was forced to pay an extra of 400 Euros on the spot due to this.