Scammed at dropoffNegativ: I'm pretty sure the staff, Carlos, scratched the gas cover and told us he's helping us out by keeping it between us and that he's saving us $150 by not reporting it. He asked us a couple times if we filled up the fuel and then he showed us this new scratch. We were standing on the opposite side of the car initially. We did tip him for "helping" us but not until later we think we figured him out. He tried to blame the gas station for the scratch since its full service gas stations there but those guys fill gas all day long and I don't know how they would put a big scratch there. It looked like it was keyed. And he even showed us that it's a fresh scratch. When you drop off the car, be on the same side as the worker to make sure they don't try to do this to you.
Screwed over by themNegativ: Did not have the car we reserved - claimed they had called us but there was no record of that. We had packed for a mid-size SUV and had had driven 40 miles one way to get the special rate they advertised. Crooks!