Positiv: Wonderful woman working the counter.
Positiv: Wunderbar Frau, die an der Theke.
Positiv: Dave, who helped me check in, was fantastic!!! So pleasant and gave me a great Subaru Forrester. His sister helped me check out- also so friendly and kind. Will definitely recommend this place!
Positiv: Excellent customer service - they didn't have to remind me about whether I'd filled up the car, but they did and it saved me money
Positiv: Quick and friendly service-good carNegativ: The entire experience was good
Positiv: Dave,, die mir dabei geholfen haben, mich Einchecken, war fantastisch! !! So angenehm und gab mir ein tolles Subaru Forrester. Seine Schwester half mir Auschecken - auch so freundlich und nett. Wir werden definitiv empfehlen!
Positiv: Schnell und freundlicher Service, gutes AutoNegativ: Die gesamte Erfahrung war gut
Positiv: See above
Negativ: I was charged for use through Monday but asked for use through Sunday. The charge is incorrect and not what was agreed to. I only asked to have the car one day and one way on my kayak reservation but they said I had to take it for my entire stay and changed the reservation after I booked on kayak and I was stuck at the airport if I didn't agree to have them rent it to me for my entire stay. Then they added another day on top of that.
Easy pick up/drop off- but received dirty car!Positiv: The staff was nice, and the pick up and drop off was easy. Liked the straight forward service about the fees and charges. Negativ: I received a filthy car. When I got home from picking it up, I noticed that the back seat had smoothie or throw up? spilled all over the seats and in the cracks. Disgusting. It was to the point it was dried up so it took me some scrubbing to get it clean. I was on a strict time limit, and so driving back into town to switch out the car would set me back longer, and my family was at my house waiting to leave for our trip. From there I noticed that there was crumbs and pieces of pretzels all on the floor and in the seat cracks also. This is when I realized that the car was not cleaned before renting it to me. The inside of the doors were dirty and had drip marks on them. I was very upset and called the rental place to let them know, at this point I was already 60 min late from leaving as I had to clean the car, therefore we got a late start on leaving for LA and hit major traffic. Not a very pleasant experience. I have never been so grossed out and couldn't believe no one noticed that the car was this dirty and to rent it out like that! Yikes!
Good experience for usPositiv: When the car we wanted wasn't available, we retrieved a free upgrade to a car that worked out well. They addressed and solved a problem with the billing quickly and to our satisfaction. Negativ: We were completely satisfied with their service and the car we rented.
Falsely AccusedPositiv: Check in was great, they were very nice. Dale, the gentleman who set me up with the car, noticed some damage on the front and said he would "give us a discount" if we were ok taking the car as is. We trusted him and said ok. Negativ: When we turned the car in, Dale flagrantly lied and claimed to have no knowledge of the "discount" OR the damage, which he neglected to document. We are being held liable for the damage we in no way were responsible for. Feels almost criminal. I would NEVER rent a car here again and we have filed a complaint against Dalen Jones with Enterprise.
Easy DrivePositiv: Easy at checking in, car was ready to go agent was attentive to inspection and getting me on the road quicklyNegativ: Car was dirty outside and could have been cleaner on the inside.
Too much Negativ: They require too much info just to rent a car
Excellent as alwaysPositiv: Very reasonable rates including the full walk-away coverages. Fast service and got a quick ride home afterward.
Positiv: Siehe oben
Positiv: In Ordnung
Zu vielNegativ: Sie erfordern sehr viel Informationen nur zu mieten Sie ein Auto
Positiv: people were nice and professional
Positiv: Die Leute waren nett und professionell