Sehr gute, zentrale Lage. Gut ausgestattetes Hotel mit geräumigen, modernen Zimmern. Besonders freundliche Mitarbeiter.
Es gab viele Flecken auf Matratzen, Kratzer an den Wänden und Türen, Gläser am Bett wurden nicht gereinigt und nicht jeden Tag ersetzt, der Fitnessraum war dreckig und Schweißflecken auf Maschinen, Geräten und Boden. Das Hotel braucht dringend ein Upgrade/Sanierung.
Die Grösse des Zimmers und des Bades waren sehr gut. Guter Internet Zugang. Sehr gute Hilfe beim Parken. Freundlichkeit in der Bar am Abend könnte besser sein. Es ist zu kompliziert, wenn man nur etwas trinken möchte einen Platz zu bekommen ... Vielleicht meinen es zuviel Angestellt einfach nur zu gut.
Sehr schönes riesiges Zimmer. Modern und ganz neu renoviert! Schade, dass es im Zimmer Teppich hat. Aircondition etwas laut.
Geräumiges, angenehm eingerichtetes Appartment.Separates Schlafzimmer mit Doppelbett. Extra Arbeitszimmer bzw für dritte Person extra Schlafraum.Kaffee und Tee stand rund um die Uhr zur Verfügung. Nettes, hilfreiches Personal. Drittes Bett zu klein für unsere 14-jährige Tochter. Bad nur durch unser Schlafzimmer zu erreichen.
Zentrale Lage; Super Spezialpreis; sehr saubere und toll eingerichtete Zimmer
tolle Lage, Größe des Zimmers während eines 7-tägigen Aufenthalts nur 1x Housekeeping Service
Hotel gave us a free upgrade to a huge suite. It was awesome. Staff was excellent
Food at Urban Farmer was fabulous. Quite a delight. Rooftop bar was excellent - beautiful view. Room smelled like smoke. First staff person apologized and offered no other solutions. Second call the staff person offered an ozone machine to clean the air. He never showed up. I called two hours later after dinner and they said they couldn't bring the ozone machine to the room, stating that the machine couldn't be in use when the guest was in the room. Disappointed in response and knowledge of staff.
We really enjoyed the level of the service provided by the staff. A 5-star gem in the heart of town. Can't wait to return. We utilized the spa and fantastic treatments. It would be nice if there was a relaxation room to unwind in after the treatments other than the indoor pool area. There were children splashing around in the pool. We prefer a more tranquil environment after wonderful spa services.
Really enjoyed my stay. While not traditional room service, the food at Urban Farmer was amazing.
The Good: Very luxurious rooms. Friendly staff. Really good food on site at the Urban Kitchen. Location was prime to get to all the museums and city center. The Bad: 2+ hours delayed check in time. Compensation was essentially a drink at the bar. This happened to many people around us. When we finally got to our rooms, there were NO towels!!! For the price we paid and the star value of this hotel, I was very disappointed.
The staff was friendly and accommodating. Old king bed with two craters on either side and a mountain in the middle. Sparse king suite room missing some typical and expected details such as a bag for ice bucket, a second robe, or a second cutlery set from room service. The staff was nice and accommodating, but we just stopped calling the front desk after the 2nd call. Also the vanity area of the bathroom was awkwardly massive - perhaps 12'x24'. It contained a single sink, and a separate make-up vanity (without a stool). The toilet and shower (no tub) were located through a separate door to the standard, camped hotel bathroom. Weird prioritize took of space, that made the suite feel awkward.
nice room n veiw order a suprise bottle of champane to be in room never made it did give us a comp breakfest
The Hotel staff is very friendly and pleasant.
very attentive staff
Lage perfekt inmitten der Stadt Philadelphia und beim Park. Restaurant Le Parc sehr zu empfehlen.Mitarbeiter an Reception/Concierge geben sich Mühe Sauberkeit: Reinigungspersonal putzt äusserst oberflächlich und wechselt Shampoo etc. nicht aus. Sieht ungepflegt aus. Hotelmitarbeiter haben z.T. meine Frau äusserst unfreundlich behandelt.
Die Lage mitten in in City ist perfekt. Es ist rund um das Hotel sehr viel Leben. Ein Upgrade fuer $ 5,00 fuer ein Fruehstueck im Wert von $ 20,00 ist ebenfalls gut. Die Hotelzimmer - zumindest unseres - sind ein wenig veraltert und entsprechen nicht unbedingt dem angekuendigten Standard. Die Fenster wurden auch seit ewiger Zeit nicht geputzt und der Teppich hatte auch schon bessere Tage.
Die Lage war großartig Die Zimmer waren klein. Die Kissen in der Lobby waren schmutzig und voller Flecken.
sehr angenehme und ruhige Atmosphäre im gesamten Hotel, freundliche und sehr zuvorkommende Mitarbeiter kein Kühlschrank im Zimmer
Sehr gute Lage, saubere Zimmer, nettes Personal, Frühstück war nicht includiert aber im Hotelrestaurant in guter Qualität erhältlich.Praktisch und unkompliziert, für Städtereise eine gute Wahl!
Zentrale Lage, schöne Zimmer, preiswert, guter Service
Sehr schick und komfortabel eingerichtetes Zimmer, tadellos sauber, Lage kaum zu überbieten, top Preis-Leistungsverhältnis Die Mitarbeiter an der Rezeption wussten nichts von unserer Buchung über booking.com. Wir wissen allerdings nicht, an wem der Fehler lag - booking.com oder Club Quarters. Letztendlich hat es aber funktioniert.
freundliches Personal, kostenloser Internetzugang, Sauberkeit, die Zimmer sind nicht so klein wie in den Gästebewertungen beschreiben. wir wohnten im 8. Stock und der Straßenlärm war trotzdem nicht zu überhören. Das im Januar 08 gebuchte Zimmer (Standard Zimmer mit Doppelbett) stand nicht zur Verfügung. Wir bekamen ein Standard Zimmer mit Queensize-Bett
grosses Zimmer mit hohen Decken zentrale Lage, alles war zu Fuss zu erlaufen der Italienier im Hause ist sehr empfehlenswert und nicht allzu teuer Zimmer war recht dunkel, da ein kleines Fenster in einer Nische war Zwei Fahrstühle sind zu wenig
Lage mitten im Zentrum der Stadt machen es zu einem idealen Ausgangspunkt fuer business und zum Sshoppen. Auch die angegliederte Bar und das Restaurant Davio sind sehr gut. Fruestuecken laeest sich hingegen besser in einem der vielen angrenzenden shops. Gut zudem die permanente Veruegbarkeit von Wasser und Kaffee. Ueberall WiFi. Die Zimmer sind recht klein und die Fenster sind schlecht gegen Wind und Laerm isoliert.
Sehr freundliche und aufmerksame Mitarbeiter, schnelles Check-in und schnelles Check-out, zentrale Lage in der City. Etliche Frühstücks-Restaurants in unmittelbarer Nähe. Kein Frühstück im Preis inbegriffen (in den USA üblich), ausserdem werden etliche taxes (City occupancy tax, State occupancy tax, Hotel occupancy tax, zusammen etwa 15%) auf den Zimmerpreis aufgeschlagen. Bitte Hinweis!!!
super zentrale Lage, gutes Preis-Leistungsverhältnis, modern eingerichtet erzwungener check in und out am computer
Location & room were great Air conditioning was bad, after repair it was barely adecuate
Excellent location, exceptional staff, great restaurant and bar. Nice room and a comfortable bed as well as a pretty good WiFi connection (best I have experience in a while at a hotel). Walls were a little thin. We could hear people in the hall coming and going as if they were almost in the room.
Not for family's & a little outdated. The location is amazing!
Dog-friendly facilities Certain staff members (including one valet who was obviously personally invested in getting our car out and seemed to feel genuinely bad that one of his colleagues had screwed up our ticket) Location General lack of service-orientation among staff (many were impolite or at least brusque - not the kind of attitude you get at luxury hotels) Everything (except room service) closes early Valet takes forever to drop car and get it out - very poorly managed Not a lot of services available
Very friendly staff. Great view of the city from my room. Walls are thin, and you could here the neighboring room to well.
The valets were very friendly, helpful and accomadating. Room was clean and the tv had a great HD picture. Check in staff ignored me while I stood there staring at them waiting to check in because they were on the phone. As soon as they were done some jerk jumped the line because he wanted to talk to a manager and they catered to him for another 5 mins before helping anyone else. Room smelled like stale cigarettes and the bathroom sink wouldn't drain.
Location was prefect for walking around town to all the sites
The staff and hotel were wonderful. They ran out of cucumber water, but we did drink a lot of it.
The room was very comfortable and yet stylish. The location is absolutely perfect. The highlight of our stay was the incredibly attentive and friendly staff. We highly recommend staying at Loews Philadelphia Hotel!
Front desk was very accommodating upgraded us to deluxe king room upon check in Concierge not very helpful. Asked twice for recommendations on transportation and wanted to push private car which was theost expensive option vs any other public transportation which we opted for.
Robes, shower was nice , room was quiet. 4 large men given a king bed and a roll away .... We didn't fit in beds comfortably, one ended up sleeping on the floor. Valet parking took a long time and left all 4 windows down in my car.
The staff was gracious and helpful Dust covered the room and the toilet had cardboard trash in it upon arrival. Staff took care of the problem after being notified. The cost for parking at $45.00 a night was ridiculous.
Location 1) Room was extremely small and uncomfortable. 2) AC Fan cycled on and off every 15 seconds or so keeping me awake during most of my first night there. I reported this to the front desk and asked that it be fixed, but was not. I had to turn off the AC the next two nights in order to sleep. 3) We had booked several rooms for a wedding party. Only 1 was available for check in at the advertised check in time. 4) Only 4 elevators for a 25 story building made getting from floor to floor very difficult. For example: getting coffee and ice (each available at only 1 location in whole hotel) took an unacceptably long time due to long elevator waits. 5) Staff was not very helpful. One of our guests left an item in another room. I had to follow up with lost and found 3 times before I was able to get it back. 6) in short...while I've stayed in many hotels in my life, this is one of the worst experiences I have had. Next time I will stay in a Red Roof or similar....my experiences there have been much better. This was certainly the poorest "value for dollar" that I've ever experienced.
Friendly and accommodating staff Plenty of nearby restaurants No business center (but front desk was helpful)
My fiance and I visited for the holiday weekend. Staff was very friendly and helpful. Room ammentities were updated. Great views of city (of your on the right side of the building). king size bed was nice to have although it wasn't especially soft. Room was cleaned every afternoon for when we returned. They have decent free wine ever day between 6 and 7. The hotel lobby and elevators and hallways were nicely decorated, full of art. Room size was just average, didn't have much if any more room compared to other hotels. The shower was nothing special, same size and same shower head I would find at a 2 or 3 star hotel. Nothing was inclusive except for a few toiletries you may have forgotten at home. We had a weird Brown smudge on one of our end table drawers that room service had to clean up. Only 4 elevators for 25 floors of rooms was bad, if your in the top floor like we were we had to stop at 4-5 floors going up or down before we arrived at our room or the lobby. Ice is Only on one flone which is extremely inconvenient. These negatives were a big let down, overshadowing the positives for the price you pay.
The whole set up was lovely. The artwork in the hotel is great and the room is very clean and welcoming as well as the staff. I got to Philly early but there wasn't an available room until the usual check in time, 3:00.
I liked a LOT on December 12 Santa klaus with all the dogs around It Was simple delightfull. For me a 10 Star hotel. We spend 3 weeks and we enjoyed
Absolutely LOVED staying here. My boyfriend and I stayed here after the marathon. Bottled water when we arrived, champagne and the staff upgraded our room! We got there 3 hours earlier for check-in and because our Queen room wasn't ready yet and my boyfriend was visibly exhausted from the marathon, they gave us a King room that was ready. The rooms are the perfect size, comfortable bed, clean bathroom with amenities, and room service was fantastic. Free wine social hour by the fire was incredible. Hotel is centrally located with a lot of great food surronding. We'lol be staying here anytime we're in Philly! 18% gratuity and 5$ service charge placed on the food service is a bit excessive. The lady (who was so sweet) brought the tray into our room and had me sign a receipt that had a tip option on it. Just mad it a little uncomfortable. It didn't take away how amazing the food was though!
Friendly staff. Good location. $50 for valet parking. Still not sure where they parked the car....
The staff was very good and the location was excellent. Our room was not ready until 45 minutes after the check time. The bed was not comfortable.
Great located, clean and comfiy. pretty new rooms. Nice staff No free wifi (pretty oldfashioned) No parking, 48 $ for one day valet was pretty expensive.
The hotel was pet friendly Hotel need a pool
Clean, friendly and helpful staff. Great location.
My hubby and infant stayed at this hotel for new years day, and we loved our experience. It was convenient to downtown philly, our city view king was spacious for a downtown hotel, and the hotel extras, like happy hour, morning coffee, and all day hot cocoa were lovely!
es liegt im Zentrum Die Einrichtung ist teilweise sehr angegriffen. Das Parken im Hotel ist extrem Teuer.
Die Mitarbeiter waren freundlich, alles war sehr unkompliziert, die Lage ist genial mitten in der Stadt Nein
Parken war sehr teuer und Mitarbeiter des Parkdienstes extrem umfreundlich.
Freies wlan, die gute Lage und vor allem das ausgezeichnete Preis- Leistungsberhältnis Das Badezimmer war relativ alt - es sollte erneuert werden
das Hotel ist optimal gelegen für die Besichtigung sämtlicher Sehenswürdigkeiten in Philadelphia, ein Plus-Punkt ist die Self-Park-Garage nebenan.Sehr schöner Frühstücksraum im letzten Stockwerk mit Blick über Philadelphia
Sehr zentrale Lage, Frühstück unbedingt im Redding Terminal Market nebenan nehmen, das ist etwas besonderes! Parken ist sehr teuer, man zahlt den normalen Tarif von derzeit $ 27,50 am Tag im Parkhaus direkt daneben. Sonst sehr ordentlicher Standard eines amerik. 3-4-Sterne-Hotels, junior-suite ist sehr groß, 2 TV, Kaffekocher, Kühlschrank....
alles Top.....die Buchung war echt ein Schnäppchen
Mitten im Zentrum, nur wenige Schritte zur Market Street und Independence Park Außerhalb des Hotels ist Chinatown und diverse lungernde Personen. Nachts vielleicht nicht optimal, tagsüber stört es nicht.
Really fast WiFi and wall mounted AC controls.
Loud, room my elevator, oversold. Dirty lobby. Felt unsafe
waited a while to get checked in and get our room, we finally get upstairs, tired and late for an event, the room was FILTHY! it had yet to be cleaned from the previous guests. it took over 30 minutes for them to sign us with a different room, and it was still not up to standards. we did not spend much time at the hotel, but i would have liked for it to have been a much better experience. i've stayed with Sheraton in the past and this is my first time being disappointed with their service.
Kind of tired-out fitness center...the fridge in the fitness center with cold towels had....warm towels. That kind of thing. Whole place is kind of beat up; not what you'd expect from a Sheraton but certainly not awful
The room was clean and nice confortable beds.... I didn't like dat I went through a million phones calls because of all mistakes made on my reservation, and I checked out at 1 , da person dat was supposed to pick me up was in car accident .... I explained yo them and did not help me ... They wanted me to pay double of my room fee to stay in a room for a few hours after waiting 3 in da loby!!!! I had to walk out and pay a same day check out hotel.... Returning !!! Never!!' no hamany!!!!! I checked in at 10;00 come on!!!!
They took into account my request. They also upgraded me to Club floor.
Location: close to test center for step 2 CS 1. shower clogged - had to wait for plumber to fix it. Interfered with ability to prepare for exam. 2. garbage left outside the door - TWICE - was not taken care of for hours.
I loved that the room was very clean and the bed was so comfortable I didn't want to leave in the morning I didn't like that the room didn't have a refrigerator or microwave which i usually included in most hotels rooms also the pool wasn't as big as the picture and didn't have steps for me to get in which is a requirement for me because I'm handicap
Air conditioner No work!!
Closeness to University and city
the location is good if you plan to visit UPenn
My son goes to Univ of Pennsylvania and the hotel was 5 minutes from his dorm. I stayed only one night, so I did not use their amenities. The staff was pleasant and accommodating. The room was clean and the king sized bed was really comfortable. I would stay there again and would tell anyone who was going to the area to stay there as well.
Beautiful hotel. Great staff. Poor sound control between rooms. I could easily hear conversations next door.
Everything, happy staff, welcoming, clean rooms, awesome views, definitely would recommend this hotel.
Staff professionalism King size bed. Clean room. People in the room next door were talking loudly until 2 am! The first night I got absolutely no sleep. It required a cab ride to get to my conference at the Conference Center.
Everything. Service, quality . Towels could be upgraded.
Das Personal war super und sehr hilfsbereit. Wir waren in der Nähe von allen Sehenswürdigkeiten, und das Hotel war sauber und komfortabel. Keine Beschwerden!
Relativ gute Lage zur Innenstadt ca. 0,7km entfernt und ruhig, da es am Wochenende war. Das Zimmer war sehr komfortabel. Guter Preis für den Aufenthalt. Ich rannte den Marathon und das Hotel nahm einen Aufpreis von $75 pro Stunde für Late-Check-Out. Das war nicht besonders hilfsbereit. Der Parkplatz war sehr teuer. Das Personal war in Ordnung, aber nicht super freundlich. Aber alles in allem war es in Ordnung.
The location was great, room and hotel was beautifully decorated, and the price was so reasonable. I would definitely come back! $50 to park your car is kind of expensive but you get a full 24 hours.
Location is good, although there are 2 different Marriott hotels next door. We went to the wrong one first and already had valet parked our car before we realized it was the hotel next door. Received an email confirming room would be ready by 3, upon arrival at 4 we were notified room was not ready and would be 45min. We were told they would call us when ready but after hour an a half of no call we went back to find there was a credit card issue which could have easily been resolved if they would have called. Wasted time wandering around downtown
It would be nice to have some kind if discounted parking. Also, we had dinner in the hotel's restaurant and would only give it 1-2 star. Would not eat there again.
Hotel was clean, staff was attentive and courteous. The rooms were beautifully appointed, and when our booked room wasn't available, we were upgraded into a corner room executive suite overlooking historic City Center. Pool wasn't heated.
Location location location. Recently redone so very updated/modern. Let us check in very early. Nice toiletries. Double lock on door didn't recede so you had to jerk handle to be sure door closed.
When I arrived to the marriott to find out kayak never reserved my room, the kind marriott staffer jumped into action (and also revealed this was the 4th time that week that he had to deal with kayak's inefficiency)
We had a wonderful stay at this clean modern hotel... It's location could not have been any better. Will definitely stay here again.
The room was gorgeous and the staff were very nice. The bed was way too soft. And the walls are thin so we we were woken up through the night by a group next door to us. We finally called the front desk at 4:30 and they addressed the issue.
The hotel was beautiful, the employees were very kind, and the room was perfect for our overnight stay. We walked to the Reading terminal market, and we were across the street from the subway station. Couldn't have asked for a better location! The valet parking was a bit pricey but it was very convenient and no stress.
Location My room was not ready till 5pm.
This was out 4th time staying and it was just as before. Clean friendly convenient and FANCY! It's a little hard to grab a cab/uber out front, but that's the city. No reflection on the hotel at all.
I loved the building it was very classic Philadelphia and very comfortable. It was very clean and the rooms were well kept. The bed was extremely comfortable! The night staff didn't seem as up beat as the morning staff - but then again they are working nights. They did their jobs and got my room key to me in very little time. :)
Breakfasts were fantastic, both selection and the time of availability. The staff were attentive and polite and kept everything well stocked. The location is great for downtown The front desk/lobby could help a bit more with directions, or perhaps a walking map of downtown could be made available for those who don't have cars.
Staff were all personable and helpful. Room was appointed nicely. The sound insulation between rooms that share a door is poor.
Great breakfast. Staff was excellent Parking arrangements
Very friendly personell, good location, peacefull, good service
Staff. Horrific city parking garage. Construction going on all day vibrating entire hotel.
great location, very clean, friendly staff everything was great-- no complaints!
Great value and location. Hotel is in good shape. Staff was accomodating and friendly. Breakfast was very decent. They also have a parking garage if you are bringing a car. Rooms need some updating- which they are in the process of doing and they have the new designs displayed on an easel in the lobby- which I thought was a very nice idea.
It was very close to all the historical sites.
The woman who coordinated the breakfast area each morning was wonderful. She was always friendly and efficient. (I stayed three nights) The bedding didn't come up far enough --I had to scrunch to the bottom of the bed to get the blanket to my neck. The window was a bit drafty
We were on the 17th foor and the city view was fantastic. Excellent breakfast buffet also.
Room was very clean. Comfortable bed. Staff was friendly and attentive via phone to front desk. Thin walls. Reception desk was slow as molasses. Possibly understaffed. Check-in on the computer took way too long especially having already provided all my details online. Dried creamer packets for the coffee in room is disgusting.
Close to downtown restaurants and shops. convenient
Great location, fun park right outside. Great staff & fantastic room!
great pool & buffet breakfast
The staff at the front desk were exceptional and extremely helpful. The doorman and valet were amazing providing information about the city and transportation. The restaurant and bar were horrible! Service was slow and overwhelmed but they tried hard to provide service. Our burgers were not cooked properly. My burger was burned and my fiancé asked for medium rare and got well done. We sent it back and the burgers still were pathetic and not good. We ate them anyway we were starving after traveling all day. Later that evening after returning from dinner out and a bit of shopping we went to the bar for a night cap and waited 20 minutes before anyone even spoke to us and then another 20 minutes to get a simple captain and Coke and a lemonade -- needless to say we walked out!
Profesional and friendly staff. Parking way too expensive. 44 per night for valet and 32 to park yourself but gotta take 3 elevators and various walkways to get to your car.
Paying $30+ for parking that should have been included
I really didn't know what we had gotten ourselves into until we arrived. We were pleasantly surprised. This is the perfect location and is close to everything. There is an adorable little park right outside that has cute little events all summer long. I can't imagine staying anywhere else. Oh and did I mention the view??? Amazing!
Rooms were nice, clean and comfortable. Hotel overall appearance was good and stylish. Parking rates were outrageous. The bar was terrible and the drinks overpriced. I know the main restaurant/bar was closed for renovations, which explains the awkward positioning of the bar, but the prices for drinks were way too high given the bartender quality and overall market positioning which is heavily influenced by the bartender. Drinks were priced about 30% higher than they should have been, especially given the fact that I had to explain to the bartender how to make a simple drink like an old fashioned. Huge fail in an area where there are too many alternatives.
I love the energy from the staff to even the parking attendants. The pool was phenomenal and the breakfast was amazing. definitely a hotel to visit again when in the Phila I hope to visit the penns landing Hilton family again soon Parking was expensive I ended up using street parking across the street and paying for the meter.
Parking closeby (self- or value) / nice view over the haven / restaurant was good (but to cold inside) with nice food the unfriendly bellman (or valet - parking guy) in front of the hotel. he should let the Guests get out the car and not open the door while the car is still in motion...
Very nice facility with a clean, well-appointed room. Friendly staff who readily accommodated my toddler. Obviously the most convenient access to the airport. A great value for the rate. Additional charge for Wi-Fi. Its 2014!
The rooms were clean and quiet. Comfortable bedding, lots of towels, good water pressure, good lighting. No free Wi-Fi!! Quite expensive compared to other local options. Am I really paying a $80 dollar premium just to be able to walk to the hotel through the terminal? They also had no guide to the hotel amenities in the room, so I had no idea if there was a vending machine without going around the floor to look for it.
The room was very nice. The bed was super comfortable. The walkway to the airport was a great convenience. I wish all airports had a attached Hotel like this one. The price was ok. Paying a little bit more was worth it. I would definitely stay there again.
Very convienit from the airport ! 1st time traveler to Philly airport and was able to find the hotel with no problem. Because of flight delays I arrived in the middle of the night. The front desk staff went out of their way to get me settled in my room. My room was clean and the bed was wonderful ! No complaints !!
There was absolutely no water pressure in the shower; made the quick shower in the morning not so quick (or wakening)
Location No problems $4.50 for a bottle of water