Kona Kai Resort & Spa, A Noble House Resort

Construction and unhelpful staff causes issues

Negativ: Construction at the hotel was not expected, and the hotel did not even try to make up for this fact. The hotel front desk was rather short with my friend who came to visit and asked if he needed to pay for parking. Even once the construction is complete, I would recommend against staying here. The way that construction was handled and the staff's attitude and lack of experience plays to the ultimate character of the management and ownership.

Positiv: The location was great, quietly located at the end of Shelter Island with good views of Point Loma, North Island, and the Pacific. I enjoyed the waterfront path and could get a good 4+ mile run in with little of it on the street.

Negativ: There was some confusion as a result of a change of ownership and renovation. We needed a guest laundry facility and we were told by one employee there was a quarter operated laundry only to be told by another employee that it was closed. No microwave was available for use on the entire property. The pool never had towels available, happy hour was only inside not at the pool bar, and the gym was closed/non existent yet we were charged a "resort" fee upon checkout. Also, parking was pricey even though half the parking lot was closed to be used as a construction staging area forcing us to park a long distance from our room. For the money, stay next door at the Best Western Plus.