Rooms Make yourself at home in one of the 35 guestrooms. Complimentary wireless Internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries. Conveniences include complimentary bottled water and ceiling fans, and housekeeping is provided daily. Amenities Pamper yourself with a visit to the spa, which offers massages. Additional amenities at this hotel include complimentary wireless Internet access, wedding services, and tour/ticket assistance. Business}, Other Amenities Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Property Location When you stay at Hotel Zulum in Tulum, you'll be on the beach, within a 15-minute drive of Tulum Beach and Tulum Mayan Ruins. This beach hotel is 2.2 mi (3.5 km) from Sian Ka'an Biosphere Reserve and 3.6 mi (5.7 km) from Playa Paraiso. Dining Enjoy international cuisine at Zulum, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges. Optional Charges Airport shuttle fee: MXN 825 per person (one-way) Pet fee: MXN 750 per pet, per day Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Check-In Checkin starts at 3:00 PM Checkin end at 2:00 AM The minimum age of Checkin 18 Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Check-Out Checkout is done at 12:00 PM Pets Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions General instructions No cribs (infant beds) available No elevators Children not allowed Property is cleaned with disinfectant Staff wears personal protective equipment Guests are provided with free hand sanitizer Social distancing measures are in place Contactless check-in is available Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico) Property confirms they are implementing enhanced cleaning measures Individually-wrapped food options are available Individually-wrapped food options are available for breakfast Individually-wrapped food options are available for lunch Individually-wrapped food options are available for dinner Individually-wrapped food options are available through room service Staff temperature checks are conducted regularly Bed sheets and towels are washed at a temperature of at least 60°C/140°F Commonly-touched surfaces are cleaned with disinfectant Property confirms they are implementing guest safety measures Contactless check-out is available Property follows sanitization practices of Safe Travels (WTTC - Global) Cashless transactions are available Food service has been amended for enhanced safety Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in
