The Flag Zürich

Decent breakfast. Spacious room.

- Checked in Sunday, checked out Saturday and only ONE room clean across the 6 days; - One towel per person to last several days between room cleans; - On check in i noticed 3 tea capsules and no coffee capsules in room, when i inquired i was given THREE capsules for whole week. The one day room was cleaned they didn't leave any more capsules. Very stingy hotel! - Coffee/Tea machine downstairs locked so guests don't help themselves. Stingy! - Hot and stuffy room, no AC, and was given an old broken fan; - Very unfriendly front desk staff - especially the male 'bouncer' looking guy who was completely unfriendly and unhelpful, didn't like being disturbed and with an angry look all the time; - Location - middle of nowhere, with street noise when open window (which you need to given no AC). And no restaurants nearby, with no food available from hotel; - And all this for more than CHF 400 per night ! A complete rip-off!

Only positive thing I noticed about the hotel is there is a tram station nearby.

I booked a room with a balcony but got a room without it. Below are the series of events that happened after we checked in: 1. We reached the hotel around 10:45 PM on June 29th and checked in. Once in the room, we discovered that the room does not have a balcony. The room I booked had listed balcony as one of the facilities. 2. I reached out of the reception and informed them. They said they are fully booked and can't do anything. They checked in their system and they said there is no room with balcony available for the next two nights. However, they said I could ask the reception on the next early morning around 6 AM to check if there is anything available. They were very relaxed and did not care that I had booked a room with a balcony. They did not offer any alternative or any compensation. 3. Then I called the booking.com customer service. After waiting 15 min Sheila A was on the call. It was around 11:15 PM on the night. I explained to her the situation and then she kept me on hold and called the property. The property repeated the same thing that they had said to me. Then I asked for a refund and at that point, the property came up with their "brilliant idea" of free breakfast for 1 day and they said they would provide a room with balcony on the next day. But for that, I had to have my luggage packed on the next day early morning around 6 AM. Practically that is not what I can accept. It was already midnight at that time. If I would accept their offer that means I can't unpack my stuff and can't have a good sleep. We travelled for the entire day and were very tired and after reaching the hotel we had to go through this harassment. We had only 1 day in Zurich and I made myself very clear to Sheila that I can't spend my time doing room change and not resting. 4. What the hotel has offered after 1-hour conversation with booking.com is not right. So I denied their offer and asked for a refund. Did not got that as well. 5.