2.0
We were overcharged by $300 versus our reservation.Bewertet am 19. Aug. 2023
Bewertung von![kayak]()
2.0
-there was only one attendant working and she had a lot to do. It was a long wait to get to her and then when we got our car it hadn’t been cleaned. It was very dirty. After about 40 minutes of them cleaning it my husband noticed that there was a screw in the tire and so they gave us a different car. It seems like they need more staff working there. It took us two hours to pick up our car. Also, the first car that they gave us was smaller than the size we rented.Bewertet am 18. Juli 2023
Bewertung von![kayak]()
2.0
Overcharged me on the rental. What my receipt says from Budget, and what was charged to my card are two different numbers, not in my favor. Called them to fix the situation, they did not provide a resolution, offered to send me an email for me to provide further information, never sent that email to me. Ultimately robbing me of time and money and so far not providing adequate resolution.Bewertet am 12. Juli 2023
Bewertung von![kayak]()
2.0
When I arrived, they no longer had the car I had rented available, I was told you need to "upgrade" to one available for an additional $40 per day. NO OTHER OPTIONS!!! I went next both over to Avis, and rented from them (cost me $8 more for the entire weekend) and left 20 minutes later. The only other person in the Budget line, also rented from else where. Would highly not recomend the Budget in Norfolk. When I flew out and walked past there line was again empty.Bewertet am 11. Juli 2023
Bewertung von![kayak]()
8.0
Van wasn't ready when we arrived. Clerk handled immediately and efficiently.Bewertet am 4. Juli 2023
Bewertung von![kayak]()
6.0
Car was not ready....had to switch cars due to low air tire sensor showing low tire pressure. Lost time on trip.Bewertet am 28. Mai 2023
Bewertung von![kayak]()
8.0
The car had physical damage upon pick up which was documented via verbal communication and photographic evidence. I would have preferred a vehicle without damage yet was not offer a replacement vehicle. Or even an option to upgrade. Not certain if I would use or recommend Budget in the near future.Bewertet am 23. Mai 2023
Bewertung von![kayak]()
2.0
Awful service. Will try not to use their service again.Bewertet am 23. Mai 2023
Bewertung von![cheapflights]()
2.0
Did not even get a rental... i was turned away because the site did not have vehicles.Bewertet am 20. Mai 2023
Bewertung von![kayak]()
2.0
Waited in line for 45 minutes to find out the car I reserved and they confirmed was not available. I ended up getting an up charge to a different class of car because that was the only way I could get a car. For my extra money I got an old SUV that was clearly not cleaned from the previous customer. Certainly the last time I rent from Avis/Budget.Bewertet am 19. Mai 2023
Bewertung von![kayak]()
2.0
I didn’t even get a car. This is the second time in as many weeks that I reserved a car and did not get a car.Bewertet am 9. Mai 2023
Bewertung von![kayak]()
2.0
Terrible experience. Just walked away and got another car from NationalBewertet am 24. Apr. 2023
Bewertung von![kayak]()
