Made a reservation and no car availableNegativ: DID NOT GET A CAR ! Had to go to a different counter and pay three times as much !
Easy DropPositiv: Simple drop-off. Took less than 5 minutes. Drop-off was at airport.Negativ: Nothing.
Excellent rental servicePositiv: The agent recognized the hatchback we had been assigned would be a tight squeeze with our car seat and luggage. she gave us complentary upgrade and sent us happily on our way! Negativ: I did not like the previous passenger
Positiv: Great rate on the car that was exactly what I needed.Negativ: Would have loved for it to have included EZPass access.
Einfache DropPositiv: Einfach Drop-off. Es dauerte weniger als 5 Minuten. Flughafentransfer war am Flughafen.Negativ: Nichts.
Positiv: Super Preis auf das Auto, das war genau das, was ich brauchte.Negativ: Hätte es im Preis eingeschlossen war begeistert für Ezpass Zugang.
AnnoyingPositiv: It was easy pick upNegativ: Tried to pay with gift card at end and they couldn't break up payment so had to pay for whole thing out of pocket. Ridiculous they don't have better technology in 2017.
Car pickupPositiv: Budget was right in the airport baggage claim area. Drop off is quick, car was nice. Negativ: Nicole, the woman who was checking us into our rental, took my name for the reservation and then stated that I could pay for an upgrade because they only had SUV's available. I was very confused because I had reserved a full-size sedan which she then acknowledged and stated, "Ma'am, we are a very small airport with limited vehicles, you are an hour early for your reservation and therefor we do not have your vehicle ready." Long story short, I waited 45 minutes in the Bangor Airport bar scratching my head and wondering if my sedan was going to magically appear. At 12:45pm, I waited in line for another 20 minutes and was checked in by Nicole, given the keys to my car (in which she never stated what it would be) and walked out to my vehicle... AN SUV.
I am in no way upset that my vehicle was an SUV, but how I was talked to like I was out of line for being early and then forced to wait for something I knew they didn't have. If the problem was that my car was not cleaned and ready yet, no problem, but to "educate" me on the size of the airport and how things work there was un-necessary.
Went smoothlyPositiv: Car upgrade was greatNegativ: Drop off was at 5am. No one at the airport so I just dropped the keys in the box. Wish the agent had warned me
Negativ: Now I get an email about my rental?????? Where was the confirmation email?!?! I booked at night on kayak then when I check my email at the airport the next day to see which car rental place to check into I have absolutely 0 record of booking anything. And of course a same day one way rental was twice the price.... thanks kayak.
Pain to dropoff!Positiv: Small easy airport!Negativ: Long line to dropoff keys, same spot where reservations were being made, they eventually allowed to bypass the line, give them the mileage and the key to take off! Would have liked some receipt of sorts, was offered nothing!
Dirty outside, clean insidePositiv: The inside of the car was clean. The service agent was professional. Negativ: The outside of the car was washed, but had numerous spots of tape residue, and a chipped windshield. I was not offered an inspection sheet before taking the car, so no discrepancies were noted. I took photos to ensure I wasn't blamed for the damages. It took quite a bit longer to get the car; I am usually at the counter for 3-5 minutes, but this took about 10 min (not counting time waiting in line).
Positiv: Easy in and out. Relatively short line at check in counter. Friendly CSR at check in counter. Negativ: Car had a rattle even though it was quite new.
Negativ: No transparency in fees. Extending for 2 hrs doubled the price of a full-day rental.
Great pickup experiencePositiv: The Avis budget rep was really nice and waited until after midnight for our delayed flight. Check in was quick and easy
Negativ: Need to provide snow tires in winter weather.
Positiv: i liked the sevice and car i rented.i would rent a car from here again thanks.Negativ: xm radio would not work it as anoying trying to get it to work.
Reservation not acceptedPositiv: Price quote reservation Negativ: Budget Bangor Airport didn't accept reservation. We were charged much more than upon online Kayak reservation. Very disappointed. Please refund
Chaos Positiv: New carNegativ: Had rented an intermediate level car for fuel efficiency for the long one way drive. After waiting 30+ minutes for the rental shuttle to come to airport, we were taken to a dirty building that was chaotic. They didn’t have enough rentals so it was either take the inefficient SUV or wait even longer for another return. The SUV was dirty as well. The return location at Trenton airport lacks signs on the road telling you which lot to drop it off in as well as the prerecorded message when you call the location doesn’t help.
Positiv: The people at the Bangor location were very nice - although I have to once again say that I have never had a better experience than what we have come to expect from Lance Reardon at your Ellsworth facility ...Lance is THE man!!!Negativ: It is a very minor thing to mention, but I dislike when I get a car that has less than a full tank - it is easy to fill up before returning but I invariably overfill when I was given a car that was 3/4 or less
10 minutes a ride and you are there !Positiv: easy access, they pick you up just minutes after you call, Its such a small airport, this was so was and saved money! Realy quick, good service!Negativ: my bill was 20.00 higher then I expected.the wind shield was dirty , but we just wiped it at the first gas station.
Ryan in Bangor was awesome...Positiv: Ryan was so good with my rental ..Negativ: Kind and courtesy was his strength.. Smart too
MainePositiv: The staff was very friendly and helpful. The car worked perfect for what I needed and didnot think it was over priced. I will add again the staff was great there very very nice.Negativ: I did not like that I had to take a shuttle from the airport. My big problem is when I dropped my car off I had a flight to catch, but I had to wait att he enterprise store which is 5 miles from the airport for the shuttle to return. I ended up having to wait 15 minutes.
Super helpful staff!Positiv: Friendly staff!!! Worked with us to provide the appropriate vehicle for our needs. Negativ: It was a pricey rental, albeit a busy time of year.
The car was dirty and smoke smell. and also they addedd $20.00 more than quoted to online price.
Ryan in Bangor war super ...Positiv: Ryan war so gut mit meinem rental ...Negativ: Nett und zuvorkommend war seine Kraft. Smart zu
Super hilfsbereites Personal!Positiv: Freundliches Personal! !! arbeitete mit uns um das angemessene Fahrzeug für unsere Bedürfnisse.Negativ: Es war teuer , auch wenn es zu der Jahreszeit voll ist.
Negativ: Das Auto war schmutzig und Rauch. und sie fügte auch $20,00 mehr als genannte Preis online.
Positiv: Nice and helpful service Negativ: All was fine
All goodPositiv: Car ready paperwork minimal
Positiv: easy, friendly, made changes quickly and without hassle
Great servicePositiv: The woman at the rental counter was friendly and efficient. I plan on renting from Hertz and using Kayak for the best prices.
Positiv: Nett und hilfsbereit ServiceNegativ: Alles war in Ordnung
Alles gutPositiv: Auto bereit minimal Papiere
Positiv: einfach, freundlich, Änderungen vorgenommen haben schnell und ohne Stress