Positiv: Liked that the car was fast and reliable.Negativ: The price. We didn't get the deposit money back.
Positiv: I liked that they were professional and gave me a free upgrade.Negativ: Added fees without prior notification on website.
Positiv: value for moneyNegativ: cleanliness of the vehicle very dirty with spots on the seats plenty of scratches on the outer surface of the vehicle and the vehicle smiled.
Positiv: Simple drop off
Negativ: The was car dirty and smell with smoke,
Good price and good carPositiv: The car was clean. Drove well and getting the car was done very quick and not a lon wait. Negativ: The person that was helping had a little attitude. Was having a personal side conversation while she was helping and it was hard to ask questions because she wasn't paying me much attention.
Positiv: The car got great gas mileage and we had no issues with it.Negativ: I didn't have anything that I didn't like.
Positiv: Mir hat gut gefallen, dass das Auto war schnell und zuverlässig.Negativ: Der Preis. Wir sind nicht die ihr Geld nicht zurück.
Positiv: Mir hat es gefallen, sie waren professionell und gab mir einen kostenlosen Upgrade.Negativ: auf der Website ohne vorherige Noch Gebühren.
Positiv: Einfach absetzen
Negativ: Das Auto war schmutzig und roch nach Rauch,
Positiv: Upgrade that was received because the size car we reserved was not available.
Positiv: extended and dropped off in killeen. Negativ: didnt get my recipt right away
No car available....Negativ: I received a confirmation number for my rental and attempted to call the local office at the airport to confirm. I called the local number and was eventually connected with a call center in some foreign land, I'm guessing. They couldn't give me any further information on my rental. I arrived at the rental booth and was informed by the unconcerned-acting attendant that there were no cars available. I spent $200 in cab fares over the duration of my trip. I'll give another rental company a shot at my business next time and see if they can pull it off.
Positiv: The rental car was excellent, the time I had to wait almost 2hrs, they did give me 10%, discount but it threw us off by 2 hours, waiting on a car. We still will continue to rent from budget.
Positiv: erweitert und abgesetzt in Killeen.Negativ: Ich habe gleich meine Quittung
Positiv: The service was outstanding
Positiv: Great gas mileage on the car. Ended up with a Hyundai sonata
Drop off was quick Negativ: Car was dirty. Wait for pick up was about 2 hrs
Service slowPositiv: Car was great. Location easy to find. Negativ: I had scheduled to pick up the car at 8:00 a.m. When I arrived, they said it would be ready in 15 minutes. I did not leave until 8:35. This was a tad annoying.
Positiv: Pick up went incredibly smooth and fastNegativ: The rental lot is not nearly as clearly labeled as other locations.
Negativ: Customer Service at the airport was lacking, no one to check in the car or issue a reciept.
Positiv: Der Service war hervorragend
Positiv: Super kraftstoffverbrauch. hatte schließlich einen Hyundai Sonata
rückgabe war schnellNegativ: Auto war schmutzig. für die Abholung wartete ich ca. 2 Stunden
Positiv: Abholung waren unglaublich schnell und problemlos über die BühneNegativ: Die Miete viel ist nicht annähernd so gekennzeichnet wie auch in anderen Orten.
Told us we were good to go, that we DID NOT need a credit card..Positiv: The car was fine and once I got it 2 hours after I was supposed to all went well. Only cost @ $20 to fill up which was good.Negativ: Hertz told us over the phone after we made the reservation we were good to pick up the car at 5 pm and we specifically told them we do not have a credit card and the lady said it would be fine we were good to go. They charged our bank account for the rental. When we got there the guy tells us we can't get the car because we don't have a credit card to put on file. I had to call a family member to come to the airport and bring me one to put on file and I was two hours late leaving. This was a terrible and stressful experience, embarrassing and a bad way to start a business trip. And to top it all off the extremely unhelpful and unwilling to do anything to help us non-customer service Hertz offered was pathetic. The only way I'll ever use this company again is if someone pays me to.
Hertz is the bestPositiv: Compared to the other rental places their vehicles are well maintained and in better condition. Negativ: It would be more convenient if they opened earlier than 9.
Buyer BewarePositiv: I liked the Ford Focus Hatch... I think it's by far the best small car money can buy. Prior to this rental I have always been pleased with my experience at Hertz.Negativ: My experience at the counter was sub par. The group was either inexperienced or unwilling to help. They threatened to upcharge at every opportunity. The mykey (I blame Ford partially) was locked and I was unable to listen to audiobooks over a week long rental. I called hertz and went to several locations with no resolutions. This weekly rental was saddening because Hertz did not fix it while it lasted. They wanted to charge me more. I tried saving a few bucks and waisted hundreds in efficiency. I pray that you have a better experience with them.
Pick up and drop off was a nightmare... the car was washed and the interior was NOT cleaned. They refused to come out to the vehicle to inspect it and didn't have an answer for me about TX tolls via tags
Negativ: Parking lot is unkempt and confusing
Positiv: Chrysler was a great car
Negativ: Parkplatz ist verwahrlost und verwirrend
Positiv: Chrysler war ein tolles Car